Bob Baker Chrysler Dodge Jeep RAM Fiat
Cars on the lot
Dealership reviews
545 reviews
Not a great experience.
Not a great experience. I was working a deal remotely for a new Jeep Grand Cherokee only to have them sell it out from under me. No possibility of putting a deposit down. I was just about to book tickets to fly to San Diego. Thankfully I did not do that. Not a good dealership to work with remotely. When I phoned in, I was told that the person I was working with did not realize he was selling the same car to two people. But that on site sales (even if you were first) take precedence.
$200 PER HOUR LABOR RATE?
After having work done on my Jeep, I was shocked to find they charged me $200 PER LABOR HOUR. WATCH OUT! Apparently they consider Highway Robbery their right as a Dealership in America. I asked for Veteran Discount. "Oh no, we don't do that". Well I don't go there anymore.
Do not go here. They will attempt to rip you off , they...
Do not go here. They will attempt to rip you off , they are dishonest , and provide a poor customer experience. I’d leave less than one star if I could.
Service- August 2021- You're scheduled a minimum of 2...
Service- August 2021- You're scheduled a minimum of 2 weeks out for the Jeep recalls. The recall went out pre-covid and they didn't have the parts so I checked back periodically to see when the appointment could be made. This is the second recall and the second time no rental was available. Seems if you're scheduling 2 weeks out, someone would verify ahead of time that the rental request would be filled. Service rep couldn't get the site to work, so off in an uber you go. Come on dealership- get it together. People work full time.
I leased and financed several vehicles from them. This is...
I leased and financed several vehicles from them. This is the first time I'm turning a lease back in..the manager basically told me to go xxxx myself and leave the property..I am trying to find out how to lodge a formal complaint against him...please don't ever go there
Do not go here
We tried to return a leased vehicle and they were rude and unhelpful. Don’t give them your service because you will seriously regret it. Plenty of other dealers to choose from.
We will only take leased vehicles back if you leased it from us new or if you serviced it with us or you are replacing it with another new vehicle from us. If you did neither of those you are not our customer and need to return the vehicle to your selling/servicing dealer. We have only 2 exceptions; if you are military and now stationed here or moved here from out of the area. I am sorry if we appeared rude since we did not accommodate your request. Kurt Anderson General Manager & Partner Bob Baker Auto Group 5555 Car Country Dr Carlsbad, Ca 92008 760-431-3000 KurtA@BobBakerAutomotive.com
General Manager Sarem Loves Bad Service
The General Manager at this location, Samer K, provides the worst customer service I have ever experienced at any dealership. I was attempting to drop off my lease, and then he told me that they couldn't accept it. I told him I talked to a lady at that location the day prior and she told me to bring it on by and it would be taken in without any problems. Samer, the General Manager, said, "Did you lease it from us?" I told him that I did not but I've serviced at this location. "If you didn't lease from us, I don't care where you serviced. I'm not taking your car." I told him that the weekend receptionist told me that it'd be no problem. He responded, again, with, "Yeah I'm not taking it. Go back to where you got it from. I'm not taking your car." I'm completely floored by this level of service. The other brand I'm currently leasing has accepted leases from other dealerships with no trouble, and not even the sales people spoke to me with such disrespect. Not only will I and my family and friends never visit this store again, we will never go with a Dodge product. Mark my words when I say that Dodge corporate will be hearing about this and other negative experiences I've had here but chose to brush under the rug until now.
Justin, Currently we are accepting lease returns from our customers that leased vehicles from us. Then also customers that did not lease form us, but now service their vehicle with us on a regular bases. When you came in "telling us you had just been turned away trying to return your vehicle at Jack Powell CJD earlier that day" Sam asked if you leased it here you indicated "No". He then asked if you serviced it with us you indicated "yes", he said great give me the registration so we can verify your service records and I'll process the return. You went to your vehicle, we assumed to get the registration, only to never return. Sam then went out to look for you, you then made an obscene gesture at him and drove off. Sam and the staff were pleasant, helpful and being more than accommodating trying to facilitate your lease return. I'm sorry if you had a bad day after your visit to Jack Powell and saw it differently. Kurt Anderson General Manager & Partner Bob Baker Auto Group 5555 Car Country Dr Carlsbad, Ca 92008 760-431-3000 KurtA@BobBakerAutomotive.com
The General Manager at this location, Samer K, provides...
The General Manager at this location, Samer K, provides the worst customer service I have ever experienced at any dealership. I was attempting to drop off my lease, and the he told me that they couldn’t accept it. I told him I talked to a lady at that location the day prior and she told me to bring it on by and it would be taken in without any problems. Samer, the General Manager, said, “Did you lease it from us?” I told him that I did not but I’ve serviced at this location. “If you didn’t lease from us, I don’t care where you serviced. I’m not taking your car.” I told him that the weekend receptionist told me that it’d be no problem. He responded, again, with, “Yeah I’m not taking it. Go back to where you got it from. I’m not taking your car.” I’m completely floored by this level of service. The other brand I’m currently leasing has accepted leases from other dealerships with no trouble, and not even the sales people spoke to me with such disrespect. Not only will I and my family and friends never visit this store again, we will never go with a Dodge product. Mark my words when I say that Dodge corporate will be hearing about this and other negative experiences I’ve had here but chose to brush under the rug until now.
Trying to buy
Kurt,last week I contacted your dealership about buying a new Grand Cherokee SRT,was not aloud to talk to you and said I had to go thru a saleperson.I gave them my vin number on my trade in which is a Cherokee Summit 2017 .i was told that a salesmanager would get ahold of me. As of today nothing. Not a good way to do business.
Not Happy at All Warranty Scam
We went in to take advantage of the employee pricing back in November 2019. End it up having to haggle for the advertised price for hours ended up walking out before we received something we could live with then were totally taken advantage of and sold a warranty that we specifically stated we didn't want. Definitely will not return or recommend this dealership