Bob Baker Chrysler Dodge Jeep RAM Fiat

4.6

Hours of Operation

Service
Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:00pm
Saturday
8:30am–9:00pm
Sunday
10:00am–6:00pm

Cars on the lot

24 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Bob Baker Chrysler Dodge Jeep RAM Fiat are from Cars.com and DealerRater.com

545 reviews

Not a great experience.

1.0
by chris on Apr 27, 2022

Not a great experience. I was working a deal remotely for a new Jeep Grand Cherokee only to have them sell it out from under me. No possibility of putting a deposit down. I was just about to book tickets to fly to San Diego. Thankfully I did not do that. Not a good dealership to work with remotely. When I phoned in, I was told that the person I was working with did not realize he was selling the same car to two people. But that on site sales (even if you were first) take precedence.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

$200 PER HOUR LABOR RATE?

1.0
by RIPPED OFF VETERAN on Apr 08, 2022

After having work done on my Jeep, I was shocked to find they charged me $200 PER LABOR HOUR. WATCH OUT! Apparently they consider Highway Robbery their right as a Dealership in America. I asked for Veteran Discount. "Oh no, we don't do that". Well I don't go there anymore.

Customer service 3.0 Quality of repair 3.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Do not go here. They will attempt to rip you off , they...

1.0
by Eager Jeep customer on Dec 19, 2021

Do not go here. They will attempt to rip you off , they are dishonest , and provide a poor customer experience. I’d leave less than one star if I could.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Service- August 2021- You're scheduled a minimum of 2...

1.0
by JeepMary on Aug 19, 2021

Service- August 2021- You're scheduled a minimum of 2 weeks out for the Jeep recalls. The recall went out pre-covid and they didn't have the parts so I checked back periodically to see when the appointment could be made. This is the second recall and the second time no rental was available. Seems if you're scheduling 2 weeks out, someone would verify ahead of time that the rental request would be filled. Service rep couldn't get the site to work, so off in an uber you go. Come on dealership- get it together. People work full time.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I leased and financed several vehicles from them. This is...

1.0
by Yoyoman05 on May 11, 2021

I leased and financed several vehicles from them. This is the first time I'm turning a lease back in..the manager basically told me to go xxxx myself and leave the property..I am trying to find out how to lodge a formal complaint against him...please don't ever go there

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Do not go here

1.0
by Dissatisfied customer on Mar 19, 2021

We tried to return a leased vehicle and they were rude and unhelpful. Don’t give them your service because you will seriously regret it. Plenty of other dealers to choose from.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We will only take leased vehicles back if you leased it from us new or if you serviced it with us or you are replacing it with another new vehicle from us. If you did neither of those you are not our customer and need to return the vehicle to your selling/servicing dealer. We have only 2 exceptions; if you are military and now stationed here or moved here from out of the area. I am sorry if we appeared rude since we did not accommodate your request. Kurt Anderson General Manager & Partner Bob Baker Auto Group 5555 Car Country Dr Carlsbad, Ca 92008 760-431-3000 KurtA@BobBakerAutomotive.com

General Manager Sarem Loves Bad Service

1.0
by TakeMyLease on Sep 28, 2020

The General Manager at this location, Samer K, provides the worst customer service I have ever experienced at any dealership. I was attempting to drop off my lease, and then he told me that they couldn't accept it. I told him I talked to a lady at that location the day prior and she told me to bring it on by and it would be taken in without any problems. Samer, the General Manager, said, "Did you lease it from us?" I told him that I did not but I've serviced at this location. "If you didn't lease from us, I don't care where you serviced. I'm not taking your car." I told him that the weekend receptionist told me that it'd be no problem. He responded, again, with, "Yeah I'm not taking it. Go back to where you got it from. I'm not taking your car." I'm completely floored by this level of service. The other brand I'm currently leasing has accepted leases from other dealerships with no trouble, and not even the sales people spoke to me with such disrespect. Not only will I and my family and friends never visit this store again, we will never go with a Dodge product. Mark my words when I say that Dodge corporate will be hearing about this and other negative experiences I've had here but chose to brush under the rug until now.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Justin, Currently we are accepting lease returns from our customers that leased vehicles from us. Then also customers that did not lease form us, but now service their vehicle with us on a regular bases. When you came in "telling us you had just been turned away trying to return your vehicle at Jack Powell CJD earlier that day" Sam asked if you leased it here you indicated "No". He then asked if you serviced it with us you indicated "yes", he said great give me the registration so we can verify your service records and I'll process the return. You went to your vehicle, we assumed to get the registration, only to never return. Sam then went out to look for you, you then made an obscene gesture at him and drove off. Sam and the staff were pleasant, helpful and being more than accommodating trying to facilitate your lease return. I'm sorry if you had a bad day after your visit to Jack Powell and saw it differently. Kurt Anderson General Manager & Partner Bob Baker Auto Group 5555 Car Country Dr Carlsbad, Ca 92008 760-431-3000 KurtA@BobBakerAutomotive.com

The General Manager at this location, Samer K, provides...

1.0
by Doublejg on Sep 28, 2020

The General Manager at this location, Samer K, provides the worst customer service I have ever experienced at any dealership. I was attempting to drop off my lease, and the he told me that they couldn’t accept it. I told him I talked to a lady at that location the day prior and she told me to bring it on by and it would be taken in without any problems. Samer, the General Manager, said, “Did you lease it from us?” I told him that I did not but I’ve serviced at this location. “If you didn’t lease from us, I don’t care where you serviced. I’m not taking your car.” I told him that the weekend receptionist told me that it’d be no problem. He responded, again, with, “Yeah I’m not taking it. Go back to where you got it from. I’m not taking your car.” I’m completely floored by this level of service. The other brand I’m currently leasing has accepted leases from other dealerships with no trouble, and not even the sales people spoke to me with such disrespect. Not only will I and my family and friends never visit this store again, we will never go with a Dodge product. Mark my words when I say that Dodge corporate will be hearing about this and other negative experiences I’ve had here but chose to brush under the rug until now.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Trying to buy

1.0
by RICHARD Graf on Jul 28, 2020

Kurt,last week I contacted your dealership about buying a new Grand Cherokee SRT,was not aloud to talk to you and said I had to go thru a saleperson.I gave them my vin number on my trade in which is a Cherokee Summit 2017 .i was told that a salesmanager would get ahold of me. As of today nothing. Not a good way to do business.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Not Happy at All Warranty Scam

1.2
by rmwaller79 on Apr 22, 2020

We went in to take advantage of the employee pricing back in November 2019. End it up having to haggle for the advertised price for hours ended up walking out before we received something we could live with then were totally taken advantage of and sold a warranty that we specifically stated we didn't want. Definitely will not return or recommend this dealership

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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