BMW Seattle

4.8

Hours of Operation

Service
Monday
6:00am–6:00pm
Tuesday
6:00am–6:00pm
Wednesday
6:00am–6:00pm
Thursday
6:00am–6:00pm
Friday
6:00am–6:00pm
Saturday
6:00am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
11:00am–6:00pm

Sales Team

Mark Harrington headshot

Mark Harrington

Executive Sales (46 Reviews)
Dealer Experience 25 years
Dealership Experience 25 years
Rachel O'Sullivan headshot

Rachel O'Sullivan

Finance Manager (38 Reviews)
Dealer Experience 14 years
Dealership Experience 14 years
Andy Chau headshot

Andy Chau

Finance Manager (15 Reviews)

Cars on the lot

178 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of BMW Seattle are from Cars.com and DealerRater.com

882 reviews

Incredible experience, starting with the moment I stepped

5.0
by PathDoc777 on May 17, 2022

Incredible experience, starting with the moment I stepped in the dealership. Was greeted promptly and with courtesy. Michael made the whole process seamless and efficient. Couldn’t have asked for a better salesperson. Enjoyed our conversation, which helped pass the time as my wife decided on a vehicle. Michael was also very patient as well, and I did not feel rushed. Also appreciated the step by step updates during the financing process. Andy in the financing department was also awesome and answered all of my questions in detail while I signed the paperwork.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Adam Newbold | General Sales Manager

Service

5.0
by David on May 12, 2022

Service advisors are great. Invoices are very confusing and need improvement. When parts arrive, customer should be notified in order to schedule service.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for this review! I really appreciate your business. Sincerely, Shannon Travis | Service Manager

BMW Seattle - Service Dept.

5.0
by Michael on May 06, 2022

My service advisor Josh Logan. He always goes above and beyond to ensure my X5M is in tip-top shape. He provides excellent communication, and always exceeds my expectations! It’s the main reason I exclusively service my vehicle at BMW Seattle.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Michael, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Josh was able to exceed your expectations. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Shannon Travis | Service Manager

Great service at BMW Seattle

5.0
by Breann on May 06, 2022

The team was so great, every step of the way, Dean especially in Service and Randall in Sales. They pulled off the impossible.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Reviews like yours are truly a breath of fresh air, Breann! Each member of our team is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Shannon Travis | Service Manager

Great experience

5.0
by Charles on May 04, 2022

I enjoy and look forward to bringing my car in for service.Fast friendly helpful staff and great communication. And in addition the complimentary coffee and pastry in the waiting area. :-)

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Shannon Travis | Service Manager

Yes!!!!

5.0
by Tabitha on Apr 28, 2022

The ease of the drop-off, providing transportation to and from work and subsequently pick up of my vehicle. Assistance from the consultant to ensure my repairs were covered under warranty.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Shannon Travis | Service Manager

no one ever called me or emailed me from the dealership.

1.0
by gapstl on Apr 26, 2022

no one ever called me or emailed me from the dealership. My guess is that they do not care since they can sell every car that they have in stock due to the supply shortage and demand.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for your feedback. We are happy that we could speak with you and address your concerns. If you have any more questions feel free to reach out to us at any time! Sincerely, Adam Newbold | General Sales Manager

No pressure sales experience

4.0
by User on Apr 18, 2022

No pressure sales experience, team kept my informed on status of vehicle delivery and the trade in process was very straight forward.

Customer service 4.0 Buying process 4.0 Overall facilities 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Adam Newbold | General Sales Manager

Great Dealership Repair Experience

5.0
by Drew on Apr 07, 2022

Overall I think this dealer experience is good - better than most if not all dealerships I've done business with over the years.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the good service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, London Agrawal | General Manager

Great job

5.0
by David on Apr 05, 2022

It was fast and easy. I especially liked the loaner car which allowed me to go about my daily life.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

David, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Shannon Travis | Service Manager

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