Hours of Operation
Cars on the lot
Incredible experience, starting with the moment I stepped
Incredible experience, starting with the moment I stepped in the dealership. Was greeted promptly and with courtesy. Michael made the whole process seamless and efficient. Couldn’t have asked for a better salesperson. Enjoyed our conversation, which helped pass the time as my wife decided on a vehicle. Michael was also very patient as well, and I did not feel rushed. Also appreciated the step by step updates during the financing process. Andy in the financing department was also awesome and answered all of my questions in detail while I signed the paperwork.
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Adam Newbold | General Sales Manager
Service advisors are great. Invoices are very confusing and need improvement. When parts arrive, customer should be notified in order to schedule service.
Thank you for this review! I really appreciate your business. Sincerely, Shannon Travis | Service Manager
BMW Seattle - Service Dept.
My service advisor Josh Logan. He always goes above and beyond to ensure my X5M is in tip-top shape. He provides excellent communication, and always exceeds my expectations! It’s the main reason I exclusively service my vehicle at BMW Seattle.
Michael, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Josh was able to exceed your expectations. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Shannon Travis | Service Manager
Great service at BMW Seattle
The team was so great, every step of the way, Dean especially in Service and Randall in Sales. They pulled off the impossible.
Reviews like yours are truly a breath of fresh air, Breann! Each member of our team is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Shannon Travis | Service Manager
I enjoy and look forward to bringing my car in for service.Fast friendly helpful staff and great communication. And in addition the complimentary coffee and pastry in the waiting area. :-)
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Shannon Travis | Service Manager
The ease of the drop-off, providing transportation to and from work and subsequently pick up of my vehicle. Assistance from the consultant to ensure my repairs were covered under warranty.
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Shannon Travis | Service Manager
no one ever called me or emailed me from the dealership.
no one ever called me or emailed me from the dealership. My guess is that they do not care since they can sell every car that they have in stock due to the supply shortage and demand.
Thank you for your feedback. We are happy that we could speak with you and address your concerns. If you have any more questions feel free to reach out to us at any time! Sincerely, Adam Newbold | General Sales Manager
No pressure sales experience
No pressure sales experience, team kept my informed on status of vehicle delivery and the trade in process was very straight forward.
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Adam Newbold | General Sales Manager
Great Dealership Repair Experience
Overall I think this dealer experience is good - better than most if not all dealerships I've done business with over the years.
Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the good service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, London Agrawal | General Manager
It was fast and easy. I especially liked the loaner car which allowed me to go about my daily life.
David, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Shannon Travis | Service Manager