BMW of San Antonio

4.5

Hours of Operation

Service
Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
8:30am–7:00pm
Tuesday
8:30am–7:00pm
Wednesday
8:30am–7:00pm
Thursday
8:30am–7:00pm
Friday
8:30am–7:00pm
Saturday
8:30am–6:00pm
Sunday
Closed

Sales Team

Juan Cantu headshot

Juan Cantu

Service Advisor 4.8 (28 Reviews)
Emmanuel Colon headshot

Emmanuel Colon

Service Advisor 4.9 (27 Reviews)
Dealer Experience 22 years
Dealership Experience 8 years
Kevin Fitzgerald headshot

Kevin Fitzgerald

Finance and Insurance Manager 4.6 (24 Reviews)

Cars on the lot

356 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of BMW of San Antonio are from Cars.com and DealerRater.com

957 reviews

Worst dealership on the planet.

1.0
by Never again! on Aug 01, 2022

The worst dealership on the planet...from Sales to Service..a downright tire fire of a dealership! I wish somebody would have told me before I went there.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We wish your visit could have been more satisfying and we hope you’ll give us another chance to show you first-class customer service!

Very Poor Customer Service and Response

1.0
by Elton Richards on Jul 27, 2022

I reached out to Zach Brown on a vehicle that I had already secured financing for was willing to drive 1 1/2hrs to buy. Left a voice mail on his cell, left an email and he contacted 2 days later saying he was with "clients"! What was I? Then he did a song and dance that someone had it in "finance review"? Mine took 15 minutes! I also sent the Client Care Assistant two emails asking for the sales manger name and contact no response!!!! Would not recommend or use this dealer!!! Stay away!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Elton, thank you for leaving us a review. We appreciate your feedback and we understand your frustration. We pride ourselves on delivering great customer service so this review concerns us. We would like to pair you with a different salesperson to help you find the right BMW. Our customer relations manager will be getting in contact with you soon to set this up.

Great service from Yesica Garcia.

4.0
by CBullard on Jun 01, 2022

Great service from Yesica Garcia. She kept me updated on the status of the vehicle throughout the process.

Customer service 3.0 Overall experience 4.0 Does recommend this dealer.

Worst place ever as far as the service department

1.0
by Maryanne Escsmilla on Mar 27, 2022

I have had the worst experience at BMW. I would not recommend the vehicle service to anyone . They did the worst job. They recommend that I needed my break changed so I took my car in. They let me leave saying my car was fixed and the emergency break was left not working. I could of got into a car accident because of the job they did on my car. I sent the car back so they could fix their mistake and they inspected my car after they put the wrong parts on it. I get my car back and now out of no we’re have an oil leak which I didn’t have before. This has been a night mare and I will never take any of my cats back to be fixed at BMW.

Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

My experience with both the sales rep Chris Lee and

5.0
by DenizkurtE on Mar 18, 2022

My experience with both the sales rep Chris Lee and finance manager Rob Silva has been great. I am located in Naples, FL and finding a white 2018 BMW 3 series with manual transmission and low milage is like finding a needle in a haystack but I was able to find it at BMW of San Antonio through cars.com Both Chris Lee & Rob Silva have been great to work with as we ironed out the details of the transaction. Super friendly, responded to texts or phone calls quickly in a very timely manner. I appreciate their attention to detail with the specific questions I asked about the vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I ordered a BMW Alpina B7 back in October.

2.0
by grant.stewart2021 on Mar 01, 2022

I ordered a BMW Alpina B7 back in October. I ended up putting double the amount of money down that Jorge Godinez told me I would have to put down. No big deal. He told me it would take about 3 months to get the car. When I placed the order with a guy named Josh, he told me it would take about 3-6 months to get the car. No big deal. As I was following the production of the car online, I noticed it wasn't moving from stage 1. When I inquired, I was told the car wasn't going into production until May. May? Jorge said we were talking about a different car when he gave me those timelines. BS! Very disappointing! Not a very high level of integrity. I've tried to call and email Jorge over the past two weeks and he hasn't responded. Nothing! Not a peep! If you're going to use this BMW dealership, beware of what they tell you and know this salesman will only tell you what you want to hear just to get a sale and he will not call you back or respond to your emails.

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.

Michal Boehme is a terrific Service Advisor... she dealt...

5.0
by c.hetzler on Jan 14, 2022

Michal Boehme is a terrific Service Advisor... she dealt with problems involving my Information System, involving everyone necessary to troubleshoot and find the remedy for the problem while keeping me informed at every step. It's nice to know when you can fully trust such a professional.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I had a great buying experience with Mr. Biju Pillai very...

5.0
by fpankey1 on Dec 06, 2021

I had a great buying experience with Mr. Biju Pillai very knowledgeable of the vehicle that I purchased, and he is still willing to provide me after purchase, information to assist me so that I get the most enjoyable driving experience from my new BMW X5.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Move slowly and treat with enormous caution.

1.0
by Sovereign42 on Dec 06, 2021

Be very careful with these guys. They are very underhand. We bought a car there last month and at the very last minute, as we were about to drive away, they handed us our 1 key !! To buy the spare key for the car we bought is $900 !! After we complained they sent us a check for a bit less than half. I have now just discovered that they charge their customers a 1% fee that is the salespersons payment ON TOP of the cost of the car !! I have never seen this before. So in all they hoodwinked us out of just over $1000. Be very careful, slow down and read everything very carefully.

Customer service 4.0 Buying process 1.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

I submitted an online offer for a M4 backed in Sep, and...

1.0
by xx on Nov 09, 2021

I submitted an online offer for a M4 backed in Sep, and the Andray contacted me and said he will work on it and get back to me. Till today I NEVER get contacted by him again.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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