BMW of Mt. Laurel

4.3

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–5:30pm
Sunday
Closed

Cars on the lot

16 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of BMW of Mt. Laurel are from Cars.com and DealerRater.com

306 reviews

I waited to give this review to give them ample...

1.0
by emt3992 on Nov 18, 2021

I waited to give this review to give them ample opportunity to step up however they have failed. Initially, I was declined by every bank they applied to, with $25,000 down! Perhaps their finance dept was doing something wrong. Wanting the vehicle, I was instantly approved by a credit union the following morning. Though that experience was unbelievable, I had every intention of giving good reviews for the sales rep as she appeared to be a hard worker and made things fairly smooth, until I left the lot. I spent over 55k on a vehicle with 11k miles only to have the check engine light came on a week after owning. I emailed the rep inquiring what they could do to help, if they could get me an appointment there or at holman, only to ultimately be ignored. I am now facing a $100 diagnostic fee and potentially more for repairs that are possibly not covered at another dealership. After seeing I was being ignored and forgotten, i chose to review.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (856) 394-5549 so we can work towards a resolution. We look forward to hearing from you. Take care!

Mt Lauren BMW Employee disrespect behavior by the...

1.0
by Flower.wild58 on Nov 17, 2021

Mt Lauren BMW Employee disrespect behavior by the employees which are inappropriate and unethical Everyone’s has cell phone on their hand and they just busy with their phone They don’t give more information and say untrue words .. They made mistake and call me all day and bothered us and received threatening style phone calls yesterday morning.by MT Lauren BMW Address 1220 NJ-73, Mt Laurel Township, NJ 08054

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, we have searched through all of our systems and unfortunately do not have a record of your visit. We would never condone the behavior you described and would like the opportunity to speak with you further to better understand what occurred. At your earliest convenience, please reach out to us at (856) 394-5549 and request to speak with the General Manager.

BMW of Mt laurel is excellent and the entire staff is...

5.0
by patelmahir1607 on Oct 22, 2021

BMW of Mt laurel is excellent and the entire staff is very supporting and welcoming.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Mt. Laurel! We look forward to your next visit! Take care!

I must say the entire process of my purchase went with...

5.0
by StacyR on Oct 21, 2021

I must say the entire process of my purchase went with ease and was a pleasant experience. From the time I emailed in the morning to driving out in the afternoon. Gary in sales and Joe in finance couldn't have made it more smooth. I'd highly recommend for a stressless car buying experience. Courteous and attentive to your needs!⭐⭐⭐⭐⭐

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Mt. Laurel! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

I had an amazing experience with Greg Cohen! Easiest car...

5.0
by aeamiet on Oct 21, 2021

I had an amazing experience with Greg Cohen! Easiest car transaction that I have ever had. Everything was set up and ready for us to go and we were able to do our test drive, look at the car, finance and paperwork and leave with the car in a reasonably short amount of time. I would recommend them to anyone!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Aeamiet, thank you for your kind review; we are happy to pass along your comments to Greg here at BMW of Mt. Laurel! Thanks again for the recommendation, and have an amazing day!

Mr. Mike Carbone was pleasant and very helpful. My...

5.0
by Slee on Oct 02, 2021

Mr. Mike Carbone was pleasant and very helpful. My experience with Mt. Laurel BMW has been excellent because of Mr. Carbone

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Mt. Laurel. Please let us know if there is anything else we can do for you; we are more than happy to help!

Great experience working with this team and particularly...

5.0
by Mike I on Oct 02, 2021

Great experience working with this team and particularly Donna Mclaughlin. Really thorough, great communication and total professionalism. A+

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Mike, thank you so much for your positive comments about BMW of Mt. Laurel! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Both the dealership, and my sales rep, Wendy, were great....

5.0
by Andrea on Oct 01, 2021

Both the dealership, and my sales rep, Wendy, were great. The car arrived fairly quickly, and was ready for pickup, after cleaning and detailing.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Andrea, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

Great dealership ! Donna was a fantastic salesperson....

5.0
by Jeff on Sep 27, 2021

Great dealership ! Donna was a fantastic salesperson. Discussed my needs/wants, showed me some great choices. Staff was very easy to deal with and I left with a great car/great deal.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Jeff, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

I always leave a satisfied customer! I recommend this...

5.0
by Bays on Sep 24, 2021

I always leave a satisfied customer! I recommend this dealership and most def recommend my service advisor he’s the BEST.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

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