BMW of Columbia

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

98 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of BMW of Columbia are from Cars.com and DealerRater.com

1226 reviews

Great customer service!

5.0
by Victoria on May 06, 2022

Great customer service! I needed my oils changed, and they took care of everything my car needed. Thank you so very much for your help!

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you, Victoria, for your kind words! We are thrilled that you had such a great service experience here with us! We thank you for your business and look forward to your next visit!

Much Needed Improvements

1.0
by Former Customer on May 06, 2022

I’ve worked in this field before, and one of the first things I’ve learned is to under-promise and over-deliver. Nine times out of ten, the customer will return. My most recent experience was the exact opposite. I believe the service advisor thought it was wise and polite to under estimate my knowledge my vehicle. You will get a much better response, working with the customers; instead of trying to “work” the customers.

Customer service 1.0 Quality of repair 1.0 Overall facilities 5.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for bringing this to my attention. I apologize for your recent service experience. I would like an opportunity to address your concerns and to earn your business, please contact me at 803-404-5400 extension 5218 or by email at dmiles@group1auto.com. I look forward to speaking with you. David Miles General Manager

MISLEADING

1.0
by DeAndra F. on May 06, 2022

I was quoted one price but charged another. Then when I called them on it, I was showed a paper with a WRITTEN amount on it right above where I signed initially. I signed for the price PRINTED on the paper NOT WHAT WAS WRITTEN. How do you write a price on a printed invoice ???

Customer service 1.0 Quality of repair 4.0 Overall facilities 2.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for bringing this to my attention. I apologize for your recent service experience. I would like an opportunity to address your concerns and to earn your business, please contact me at 803-404-5400 extension 5218 or by email at dmiles@group1auto.com. I look forward to speaking with you. David Miles General Manager

Awful

1.0
by Katelyn on May 06, 2022

My service guy was very condescending calling my car 20 years old (it’s 10 years old). Trying to make you feel anxiety about your vehicle . Also he gave me an estimate of repairs that us more than the loan on my car.

Customer service 1.0 Overall facilities 5.0 Overall experience 1.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for bringing this to my attention. I apologize for your recent service experience. I would like an opportunity to address your concerns and to earn your business, please contact me at 803-404-5400 extension 5218 or by email at dmiles@group1auto.com. I look forward to speaking with you. David Miles General Manager

Great Customer Service

5.0
by alcllns on May 05, 2022

The service advisors and mechanics are top tier. I’ve received great service thus far with all of my visits. I highly recommend Charles as a service advisor to help assist you with any questions or concerns in regards to your vehicle.

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your kind words about Charles! It is always great to hear that we were able to make a customer’s service experience truly exceptional! We thank you for your business and look forward to your next visit!

Great Customer Service

5.0
by Tracy on May 05, 2022

Service Advisor was very nice & informative. Loved getting a video of my car before & after service. They did a great job. This was the first service on my car.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Great job, Matthew

5.0
by B. Kapp on May 04, 2022

I received excellent service from Matthew and team: They kept everything on schedule, assisted with transportation, and just did a great job start to finish.

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your kind words about Matthew! We are very happy to hear that we were able to provide you with an enjoyable experience!

Excellent service and service advisor

5.0
by Art Fusco on May 04, 2022

Service was under warranty and was well done. One out of warranty repair was needed as I had to bring vehicle back and leave vehicle overnight. This was done well also. My service advisor Aundrea did an exceptional job. She keep me informed, arranged transportation, and handled all details superbly.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

Not what I expected

3.0
by Rusty on May 03, 2022

Granted the advisor was very nice and helpful. I would give him a 5 star. However, I had two big concerns that I would not expect from a BMW dealer. One, my mirrors were working when I took my car in for service but not when I picked it up. Followup service trip now needed. Two, the interior was very dirty from greasy hands and feet. Again, not expected from a BMW dealer.

Overall facilities 5.0 Overall experience 3.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for bringing this to my attention. I apologize for your recent service experience. I would like an opportunity to address your concerns and to earn your business, please contact me at 803-404-5400 extension 5218 or by email at dmiles@group1auto.com. I look forward to speaking with you. David Miles General Manager

Pleasurable experience

5.0
by John Z on May 02, 2022

The technician was very transparent with diagnosis and findings. Video of overall vehicle condition was great to see. Advisor was friendly and pleasant. Dealership is nice, clean and very presentable.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you, John, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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