BMW of Columbia

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

105 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of BMW of Columbia are from Cars.com and DealerRater.com

1226 reviews

HONESTY KEEPS CUSTOMERS

5.0
by MARKETING DIRECTOR on May 13, 2022

JORDAN WAS HONEST, COURTEOUS. I WAS IMPRESSED. MY CAR WAS TOWED TO YOUR LOCATION. JORDAN WORKED QUICKLY AND INFORMED ME OF THE ISSUES. I WAS ABLE TO PICK MY CAR BACK UP IN THE SAME DAY. We will return.

Customer service 5.0 Buying process 1.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!

Great Coffee!

5.0
by Travel RN on May 12, 2022

Thought I had a brake issue turns out it was nothing except fixable noise. Car was washed, vacuumed and fluids topped off. I used the dealership’s shuttle service to get back home while awaiting my car to be inspected and again to get back to the dealership to pick up my car (all within hours same day service). Thanks!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!

Quality of service

3.0
by Johnson Jeffcoat on May 12, 2022

My Service Advisor was Mark Dickson. I had Platinum coverage added onto my vehicle at purchase. We had a little trouble with him understanding it, but eventually got things worked out. He made an effort to appease me after that and I appreciated it.

Customer service 3.0 Buying process 3.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 3.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for being our customer. We are glad that our staff was able to assist you, should you have any issues on your next service visit please ask for me. David Miles General Manager

Always satisfied

5.0
by MLH on May 11, 2022

Chuck Baker is the service advisor who always gets me in and out timely, and prepares me for every detail of work to be done on my vehicle. He is also very patient when making me understand a job needed to keep my car at peak performance. Everyone at the BMW location in Columbia are very friendly and professional.

Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!

Caring about your customers

5.0
by Margaret Prescott on May 11, 2022

Mr. Baker is one of a kind, his Professionalism, his courtesy towards his customers and his timeliness is a caliber of a person I truly wish other dealerships could obtain. He should be recommended to teach customer service to advisors in your BMW’s dealerships locally in S.C. and various states in which your dealership is located.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!

Quoted one price and given another for much higher

1.0
by Mark Moore on May 11, 2022

I had to call 5 times to try and get a quote for fixing the cars oxygen sensor and finally got a quote for $344. When I get to the dealership they tell me it is going to cost $789 to fix. Nothing different from the quote I was given except the price. I mentioned that I called and got a quote over the phone and that it took 5 phone calls to finally get the quote and the quote I got over the phone was much lower in price. The customer service representative asked if I knew who I talked to and she would check and see if it was entered into the computer. The person I talked to that gave me the quote over the phone never entered the price quote into the computer nor did he give me his name. Very shady business.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for letting me know about the issue you encountered. I look forward to speaking with you to resolve the issue and learn how we can serve you better. Please contact me directly on my mobile phone at 843-230-3329. If I do not answer please leave a message and I will promptly return your call. David Miles General Manager

Communication is terrible.

3.0
by Wayne Richmond on May 11, 2022

It took over two weeks to get the part in order to repair my car. During that time there was virtually no communication on the repair status. If you call, you either get disconnected or routed to an off-site call center that knows nothing about the vehicle. My car sat at the dealership for four or five extra days because I didn’t know the repair was complete. The car was returned dirty.

Customer service 2.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 3.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for letting me know about the issue you encountered. I look forward to speaking with you to resolve the issue and learn how we can serve you better. Please contact me directly on my mobile phone at 843-230-3329. If I do not answer please leave a message and I will promptly return your call. David Miles General Manager

BMW of Columbia does it right

5.0
by Big B on May 10, 2022

Jordan was a great advisor and the service department was efficient and handled my oil change and alignment in a quick manner. Highly recommend BMW of Columbia service department. I will definitely use them again in the future for 2009 M3.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your recommendation and kind words for Jordan and our staff, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable service experience!

BMW EXCELLENT SERVICE

5.0
by L. E. on May 07, 2022

Excellent service. Very friendly staff. All issues addressed when our car is worked on. I would gladly come back for future service. I am a 7 year customer.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

Overall today’s experience was great. No issues at

5.0
by Big Sarge on May 06, 2022

Went in for oil change. Customer service was great and the wait was exactly what I was told it would be. Overall everything was great and I will probably be back later this year looking to upgrade.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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