BMW of Columbia

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

108 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of BMW of Columbia are from Cars.com and DealerRater.com

1226 reviews

Very disappointed

1.0
by Pradeep on May 26, 2022

My service advisor, Charles Baker was extremely uncourteous, disrespectful, and rude. It is possible he was having a bad day but that does not excuse his manners. In any case, I gave the car for inspection and that evening, I get a quote of 5 Grand- for the brakes and 'leaking oil pan'. I was so surprised as I did not notice a single drop in my garage. A couple days later, I took it to Brown Motor works and guess what? - No oil pan leak. Either the leak fixed itself or I was being scammed for something that ain't broken. If this is not scamming, I don't know what is.

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for bringing this to our attention. We are going to research the issue and our service director will be in contact today. David Miles General Manager

Please review review left

4.0
by Cynthia Thomas on May 26, 2022

My advisor Brian were great with informing me of what needed to be done as far as service goes… my 4 stars goes to Brian. Very disappointed in the complimentary wash and vacuum. My service cost me 2029.00 and I should have received a much better wash/ vacuum/ wheels shine. Also the loaner process could be better. Totally understand the shortage of Lianes however as an owner of a luxury car I should be able to get a loaner especially if repairs/ service takes over 6 hrs. This visit were very disappointing as it relates to loaners. WHY ASK IF A LOANER IS NEEDED WHEN SETTING UP APPT and come to find out that the service is unavailable due to low number of loaners available.

Customer service 4.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 3.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Ms. Thomas, Thank you for the kind remarks about Brian! I apologize that your complimentary wash did not meet your expectations. We will reach out and schedule a free detail for you. Sincerely, David Miles General Manager BMW of Columbia

Expert advice and timely service

5.0
by KM on May 25, 2022

Expert advice and timely service. Aundrea was very kind and helpful in managing the service for my vehicle. She answered all my questions with easy to understand explanations and provided me with alternatives.

Customer service 5.0 Quality of repair 4.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

Quick and professional

5.0
by Mirsad on May 25, 2022

I did not have appointment but they have been willing to address the issue I did not realize that check engine sign was on because of due oil change .

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

No Frills Service! Competitive pricing!

5.0
by Sam Estes on May 25, 2022

Perfect experience as usual. No need for the run around one gets trying to cut corners. Friendly staff and excellent products. Always a happy customer!!

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

Great Customer Service

5.0
by Edgardo on May 24, 2022

Aundrea took care of my maintenance issues and her assistance was spot on. She ensure to explain all available options for repairs on my BMW.

Customer service 5.0 Buying process 5.0 Quality of repair 4.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your kind words for our staff, we appreciate it!

Always great!

5.0
by Max on May 24, 2022

Always friendly and helpful. Achieves their goal of top-notch customer service. Service advisor was excellent. I could tell he was looking out for my needs relative to scheduling. Patient with my brainstorming.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Exceeded my expectations

5.0
by Stan Godfrey on May 23, 2022

All the employees are so nice and friendly. Aundrea, my service writer send me text messages and videos of my car during the service process. The dealership is very clean and the waiting area has free snacks and drinks. When they finished the repairs they washed my car

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you, Stan, for your kind words! It is always great to hear that we were able to make a customer’s service experience truly exceptional! We thank you for your business and look forward to your next visit!

Disappointed..

1.0
by T.Archie on May 23, 2022

Very bad experience .did not expect that from a top of the line dealership.. car was damaged while in their possession but no one wants to be held accountable.. general manager very nonchalant..was never informed that my vehicle was ready I actually had to keep calling, could never get a response I had to get a ride to dealership ..its so much more but I dont have the time right now..overall definitely not satisfied...

Customer service 2.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for bringing this to my attention. I apologize for what you have experienced with us. I would like an opportunity to fix this and to earn your business, please contact me at 803-404-5400 Extension 5218. I look forward to speaking with you. David Miles General Manager

Repair

5.0
by Cynthia on May 20, 2022

I received excellent and efficient service from Jordan. Came in because my AC wasn’t working; but, was able to get a new compressor the same day within a matter of hours Jordan kept informed me of the problem promptly and assist me in making certain it was take care of.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your kind words for Jordan, we appreciate it! We thank you for your business and look forward to your next visit!

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