BMW of Columbia

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

95 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of BMW of Columbia are from Cars.com and DealerRater.com

1226 reviews

Great Customer service from "Jordan"

5.0
by Kam on Jun 02, 2022

Jordan is the best he is so pleasant & polite. He let me know every detail each step of the way. I was never left to wonder what's going on or how much longer it would take. They do a great job & it's all done in a timely manner

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you, Kam, for your kind words about Jordan! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

You cannot beat this dealership!

5.0
by Loyal BMW customer on Jun 02, 2022

I would never buy a car from anyone else. I don’t live in SC anymore, but Brett Bostic take that extra mile to give us the very best deals. We have bought over 15 cars from this same dealership when living in 3 different states. The very best of the best!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your kind words about Brett! It is always great to hear that we were able to make a customer’s car buying experience truly exceptional! We thank you for your continued business and look forward to your next visit!

Pricey but good dealership

4.0
by Mj on Jun 01, 2022

Video of what’s going on with your car before service. Dropped off at 11 and pick up before 5 for a big repair. Most are friendly. Jordan was great in service. Snacks and beverages available while waiting or Uber within certain radius. The dealership is very clean, nice size restroom and few things to shop besides a car should you choose. My only con is Can be pricey but I do like the dealership overall.

Customer service 3.0 Quality of repair 4.0 Overall facilities 5.0 Overall experience 4.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Service for my 328i Sportswagon

5.0
by K on Jun 01, 2022

Charles Baker is an excellent service provider. My car rides better than ever. I appreciate the care given to me and my vehicle. I love my car and know BMW of Columbia will always do their best.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your kind words for our staff, we appreciate it!

Poor service

2.0
by MSS on May 31, 2022

We had a 1 pm appointment with a email confirmation and we arrived and they did not have a record of it. We waited over 2 hours for an oil change.

Customer service 3.0 Quality of repair 5.0 Overall facilities 3.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

I apologize that there was some confusion with your appointment for an oil change. Please contact me directly on my cell at 843-230-3329. I am unable to locate you in our system by your screen name and I would like to research your appointment and wait time so we can better serve our clients. In addition to the actual oil change our oil service includes a vehicle scan, reset of the conditioned-based service system for the services rendered, a complimentary multi-point inspection, and complimentary vehicle wash and vacuum. Depending on the vehicle this process takes 1:15-2:00 hours to complete. I look forward to speaking with you soon. David Miles General Manager

Poor service

2.0
by SJ on May 30, 2022

Charles Baker has a negative attitude & I don’t feel valued. He never acknowledged me and I was never kept informed of a time frame & when I texted to ask I was responded to in all caps. I asked if I could use a coupon that was on the website & he it was a no but I was quoted a lower price prior. I don’t believe this is the service a paying customer deserves. He acted as though it was inconvenient for me bringing my car there. I hate Sam Jackson is no longer there as he gave better customer service.

Customer service 1.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for providing me feedback on your recent service visit. I am very concerned as to why our website coupon was not used by Mr. Baker and would like to research the situation. Please contact me directly at 843-230-3329 as I am unable to locate you in our system by your screen name. I will also be counseling all of our Service Client Advisors to make sure they are not inadvertently texting in all caps. David Miles General Manager

Excellent service!

5.0
by Melissa B. on May 30, 2022

Excellent professional service as usual by the BMW team! Mark, my service advisor, kept me well informed about the service performed on my car. Thank you! Also received a complimentary car wash. 😊

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

A tough process made better with care

5.0
by Brett on May 29, 2022

I want to thank BMW of Columbia, specifically my service advisor Mark Dickson for personally assisting me through a 3rd warranty process that saw many delays. His professionalism did not go un-noticed and his care was much appreciated. Although a long process, Mark along with BMW of Columbia service technicans order and installed the needed parts and I am back in my ride. Thanks Again!

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Great experience. No issues.

5.0
by Joe on May 29, 2022

Helpful personable service. Professional and communicated well. Prompt and helpful. Paid for my Uber to work. Good idea. Discussed price and tried to help out with any promos

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

Small leak in tire

5.0
by Michael M on May 27, 2022

I just stopped (no appointment) with a leaking tire. They found a nail in the tire. We discussed the current options for mew tires and I left with the quote for the tires. This was a very slow leak and I’m taking a couple of day to decide what tires to put on. The team for very kind and spend the time with me to answer my questions. Mark was the service adviser and was very good and knowledgeable, even showed me the video of the nail. Thanks team and keep up the good work. Michael….as satisfied customer.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you, Michael, for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

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