BMW of Columbia

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

73 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of BMW of Columbia are from Cars.com and DealerRater.com

1202 reviews

Great Customer Service

5.0
by Edgardo on May 24, 2022

Aundrea took care of my maintenance issues and her assistance was spot on. She ensure to explain all available options for repairs on my BMW.

Customer service 5.0 Buying process 5.0 Quality of repair 4.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Always great!

5.0
by Max on May 24, 2022

Always friendly and helpful. Achieves their goal of top-notch customer service. Service advisor was excellent. I could tell he was looking out for my needs relative to scheduling. Patient with my brainstorming.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Disappointed..

1.0
by T.Archie on May 23, 2022

Very bad experience .did not expect that from a top of the line dealership.. car was damaged while in their possession but no one wants to be held accountable.. general manager very nonchalant..was never informed that my vehicle was ready I actually had to keep calling, could never get a response I had to get a ride to dealership ..its so much more but I dont have the time right now..overall definitely not satisfied...

Customer service 2.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Exceeded my expectations

5.0
by Stan Godfrey on May 23, 2022

All the employees are so nice and friendly. Aundrea, my service writer send me text messages and videos of my car during the service process. The dealership is very clean and the waiting area has free snacks and drinks. When they finished the repairs they washed my car

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you, Stan, for your kind words! It is always great to hear that we were able to make a customer’s service experience truly exceptional! We thank you for your business and look forward to your next visit!

Repair

5.0
by Cynthia on May 20, 2022

I received excellent and efficient service from Jordan. Came in because my AC wasn’t working; but, was able to get a new compressor the same day within a matter of hours Jordan kept informed me of the problem promptly and assist me in making certain it was take care of.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your kind words for Jordan, we appreciate it! We thank you for your business and look forward to your next visit!

Snazzy

5.0
by Chase on May 20, 2022

Jordan penciled me in on short notice. I work at a body shop, and we had a customer concern that needed to be diagnosed by the experts at BMW. Gotta say, the service was excellent and the snazzy little walkaround videos are VERY very awesome. Top notch experience. Way to go to Jordan and staff.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!

Jim Stewart goes above and beyond

5.0
by SLS on May 20, 2022

Jim Stewart was outstanding. He resolved all of my issues and insured my car was well taken care of. The best service I have ever had.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!

Columbia BMW FOR THE WIN!

5.0
by KLJ on May 19, 2022

I took my vehicle in for tires. After contacting BMW dealerships within a 2 hour radius, I walked in to BMW of Columbia. Doug was amazing he acknowledged my presence in less than a minute. Once he completed assisting his customer, he asked what I needed. I told him and he promptly pulled up the system found my tires substantially lower than the other dealership. My appointment was scheduled for the next day. The day of the appointment, Doug was away from his station; however, I was greeted by another advisor he advised Doug I was there for service ,and started my pulling up my records. I was in and out within the quoted timeframe of 2 hours. The service process was effortless and smooth. I would definitely recommend the dealership.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!

Excellent service from Doug and the team ! Had a s

5.0
by Buddy Holland on May 19, 2022

Excellent service from Doug and the team ! Had a seal problem in sunroof but part was in and quick turn around by the staff. Recommend BMW of Columbia highly!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!

The oil change, micro filter and brake fluid servi

5.0
by Kenneth Tyler on May 18, 2022

The service and the advisor was very courteous and helpful in getting my service completed in a superior manner. This type of service received from the dealership has always been superb

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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