Bloomington Normal Auto-Mall

3.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

142 cars available See all Cars

Dealership reviews

3.6
Rating and reviews of Bloomington Normal Auto-Mall are from Cars.com and DealerRater.com

105 reviews

Decent people, managed horribly.

1.0
by Nick on Jul 19, 2022

Drove 2 hours to purchase a truck advertised as having 8425 miles on it and pictures looked immaculate. When I arrived truck had 13600 miles on it and was filthy with food crumbs on seats and floors, liquid spills on center console and exterior was equally filthy being used by an employee. Insane amount of paint swirl and scratches. Do not buy a car from a dealer that automatically charges $2600 for ceramic coating. Biggest scam out there. Gave them a chance to detail it and the job they did was terrible. Didn't even wash the bug splatter off. Worse car buying experience I've ever had.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Nick, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (309) 319-2329 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

Service Department

1.0
by Never Again on May 19, 2022

If I could give a negative star I would. Service department is completely horrible. I will NEVER use Leader for anything. I should have know when the sales team was horrible that service wouldn’t be any better. I will take my vehicle out of town or another state before I deal with Leader again!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (309) 319-2329 so we can work towards a resolution. We look forward to hearing from you. Take care!

Avoid this dealership

1.0
by Alethea on May 05, 2022

False advertisement of car price. My husband made an appointment and drove more than an hour today to look at a car only to find out the price was inflated by $2600 for dealer paint and added interior protection that was NOT advised on their ad. Do NOT waste your time with this dealership.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Alethea, we appreciate you taking the time to leave this review. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (309) 319-2329 and we will do our best to make this better.

READ THE REVIEWS

1.0
by Danny G on May 04, 2022

False advertising of the purchase price to start with among other things. Wish i would've read the reviews. would've saved me 2 hours of driving. Just READ THE REVIEWS!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Danny, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (309) 319-2329 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

Horrible customer service- Bait and switch

1.0
by Faye Maue on Apr 30, 2022

I’d give negative stars to this dealership if I could. We found the car we wanted, we offered money to hold it, we were told no they couldn’t do that but were told multiple times by two different people it was available. Before we left for our three hour drive there we were assured it was still available, twice on the drive they contacted us to make sure we were coming for the car, still stating it was available. We had a cashiers check for the price of the car, which was told to us by the dealership before we left home. While getting gas next door, 5 minutes before we got there, they left a message to see if we were still coming. Lo and behold, we arrive and they say “oh that sold yesterday but we have an even better one for you!” I assure you it was not better. I should have believed the MANY negative reviews about this shady dealership. It was a complete waste of time, and we felt completely lied to, just to get us out there to look at more expensive cars with more mileage and less options than the one we were planning to purchase. I can’t believe a reputable dealership would pull stunts like that. I strongly suggest going literally anywhere else. They have review after review of doing this…do not waste your time or money on such an unethical place.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Faye, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please give us a call at (309) 319-2329 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

Poor Customer Service and False Advertising

1.0
by PJ Garriott on Mar 19, 2022

All cars at this dealership have a $2,500 dealer fee which isn’t stated on CarGurus or Cars.com. This makes you think you’re purchasing a $36k car when it’s really closer to a $40k car. We also called and asked about this and we’re rudely hung up on because the salesman did not want to discuss the issue.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 2.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would like to discuss your experience in more detail, please give us a call at (309) 319-2329 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

Buyer Beware

1.0
by Carol N. on Mar 18, 2022

Bloomington Normal Automall is pretty shady and not forthcoming at all. We test drove a car but I wanted a car with a lighter interior. Juan said I have a car that you’ll like in the service dept. We asked why it was getting serviced, but he didn’t know. We test drove the car on the highway for about 3 miles at 60 mph. After we bought it, we were on the highway back to Peoria and 5 mins into our trip, a loud banging sound started coming from under the car. It was terrifying! We were looking for a place to turn around and then it stopped. My husband looked under the car when we got home and noticed a bolt was missing on a flap under the engine. We called on Monday, they said take it to Peoria Audi. Their service dept said it wasn’t just a bolt that was missing. Both ends of the flap were broken off. Bloomington Automall won’t fix it because it didn’t make that sound on the test drive. And yes we had to pay for their ridiculous Xzilon and they gave us 75% of what Kelly Blue book offered for our trade. Buyers remorse for sure.

Customer service 1.0 Buying process 3.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Carol, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. Please reach out at (309) 319-2329 and we will do our best to make this better. We hope to hear from you soon.

We did not get want we wanted for a trade, also on there

2.0
by chaz on Feb 24, 2022

We did not get want we wanted for a trade, also on there used cars they tack on an upholstery warranty which added another $2,600 and they tack on a cleaning fee. Needless to say their advertised price on the internet isn't the actual price they mark it up! We will not be buying a used car here!

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Hello Chaz, thank you for taking the time to voice your concerns. We want to assure you of our open and honest business practices. Please reach out to us at Customercare@leaderauto.com in order to discuss this further. We would appreciate another opportunity. Thank you.

Do not trust them.

1.0
by Mark B. on Feb 14, 2022

I had an awful experience at this dealership this last week. First, I viewed the dealer website and found a car I liked for 47,420. It was a 2021 Audi A5 Sportback. MSRP was around 55,000. After I told them I wanted the car, they called me back about an hour later and said there was a computer glitch and the internet price was wrong and they were selling it for MSRP. After we haggled a little bit they only came down to 52,500 for a demo vehicle that had a little over 5,000 miles on it. I asked for all the numbers ahead of time but didn't get them presented to me until I drove 4 hours to pick up the car on Saturday. Then they presented me with a 6.75 interest rate for 84 months even though I have a 741 credit score and even though the Audi site has much lower rates on their website - https://www.audiusa.com/.../shopping.../special-offers.html# . I called a credit union today and they told me with my credit score I could get 3.9% APR for 84 months if I used them so I will be getting a different car loan it looks like. Do not trust this dealership.

Customer service 3.0 Buying process 3.0 Quality of repair 3.0 Overall facilities 5.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Mark, thank you for taking the time to voice your concerns. We want to assure you of our open and honest business practices. Please reach out to us at Customercare@leaderauto.com in order to discuss this further. Thank you.

Listed prices are a scam

1.0
by Tami Subyantoro on Dec 27, 2021

Went in to pay sticker price for a vehicle and then was presented with an offer that was $4,000 higher than the sticker price after tax title license. They get you in the door with the listed price and then add in fees once you get for car. Horrible. Will never return.

Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Tami, thank you for your honest feedback. We do try to keep prices competitive in the market, so we are sorry you felt they were too high. Please reach out to us at (309) 319-2329 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

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