Bill Kay Honda
Hours of Operation
Cars on the lot
They were not very receptive and unwilling to help me out with my income, I told them I wanted to get an idea of the car I wanted and that it was definitely going to be an accord I have cash to put down but I feel they wanted to use there own financial people.
We are very disappointed to hear that you feel your experience did not meet your expectations. We take your feedback very seriously and would like the opportunity to speak with you about what happened further.
Absolute terrible service. Purchased a car on Monday used. After completing paperwork my daughter got in it drove it and the check engine light comes on. Called that day and was told service would call. They didn’t contact us until Thursday. Told us to bring it in Friday at 1pm. She sat for 2hrs with no updates. Had to call and tell a manager Steve then told my daughter “I have nothing to do with your car but I’ll look into it” Service then tells her it’s a $700 repair and it won’t be covered. Obviously they don’t know Illinois state law that clearly states we have 15 days or 500 miles whichever comes first and they are liable for any engine component repairs which this vehicle falls under the law. The issue that is wrong is an engine component. A crappy pay here buy here dealership has a 30 day warranty! If I could leave 0 stars I would. I never got a call back from the manager, transferred to the rep who sold the vehicle who proceeded to tell me they won’t pay for. Talked to the general manager Tony who said the same thing who was rushing me off the phone up since I am mad and won’t listen to his excuses. Called the Chevy store since I was told that is where Bill Kay is located, was transferred to the sales manager who proceeded to tell me that it is an as is vehicle again no knowledge of the law the vehicle falls under. I am extremely pissed off and obviously not going to listen to excuses. I am in the car business and this is a terrible dealership! Piss poor!
My car wasn't starting correctly so I took it to the dealership for a diagnosis. The guy in the service department told me I was starting my car incorrectly, did I mention that I have 353,000 miles on my Accord and I'm the only owner...So, I took it to Planet Honda and they found the problem and fixed it. The service department let me drive away with what turned out to be a major problem and when I confronted them with the information their response was " I can read". Bill Kay Honda will not be the dealership I turn to for help.
Kim, I am sorry to hear about your negative experience with our dealership. I am concerned by your review and would like the opportunity to address it for you. Please contact me at your earliest convenience to further discuss your concerns. Sincerely, Jeff Lindner - GM - firstname.lastname@example.org
Excellent customer service
The customer service is impeccable. Everyone is smiling and happy to help, and the service is quick. I had an oil change with filters changed, wiper blades changed, alignment, and interior detail, and there was a scuff on the paint I wanted looked at, and they buffed it out for me. I always schedule my appointments far enough ahead to be able to have a loaner and they always provide a nice, sporty civic for me to use. The prices are so much better than other dealerships I've dealt with, and I don't feel like things are being added on that aren't necessary. Or that I'm being taken advantage of because I'm a woman. This is definitely a wonderful environment and I love that they will do anything to ensure a happy customer.
Kimberly, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at our dealership! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Jeff Linder - GM - email@example.com
Really happy with iur new Odyssey. Competitive pricing and integrity of interactions were what we appreciated most about our van purchase.
David, thank you for your fantastic review. Congratulations on your new Honda Odyssey! I am happy to hear our team could provide you with a positive car buying experience. Please don't hesitate to contact us if we can assist you with anything else. Happy driving! Sincerely, Jeff Linder - GM - firstname.lastname@example.org
Fantastic sales and service, always clean!
I have confidence in the Service area of Bill Kay Honda! The staff know me and I trust them. All the cars in our household were purchased from Bert. We trust him and the service department and feel Honda is a quality product. That is why we continue to come back and refer to people we meet to go to Bill Kay and our has their car from Bert!!! We own a HRV, an Accord and a Civic.
Debra, thank you for taking the time to leave us this excellent review. I will share your comments with Bert and the rest of our team. We appreciate your continued loyalty and look forward to seeing you again soon! Best, Jeff Linder - GM - email@example.com
Oil change and IMA diagnostic
I received friendly service and empathy for the loss of my car that will need a new IMA battery among other items.
Archie, thanks for the great review! I am happy to hear everything went well for you. Best Regards, Jeff Linder - GM - firstname.lastname@example.org
Great customer service
The wonderful staff at the dealership everyone from Porter's, to service writers, to sales people. Every time I'm at the dealership I have a wonderful experience. The service is done quickly and efficiently, and they make sure that my car comes back cleaner than when I brought it in :-)
Thanks for the fantastic review, Nicole! We strive to provide our guests with 100% satisfaction and I am happy to her our service team could do just that. We look forward to working with you again in the future. Best Regards, Jeff Linder - GM - email@example.com
Fantastic Communication and Customer Service
I had a very specific car that I wanted and Bert walked me through each and every step. He did a fantastic job of communicating with me throughout the entire process. When the car came in, he walked me through the car buying as well. It was just such a great experience.
Thank you for taking the time to leave your excellent feedback, Erin! I am happy to hear Bert could provide you with such a positive car buying experience. Please don't hesitate to contact us if we can assist you with anything else. We look forward to seeing you again soon. Best Regards, Jeff Linder - GM - firstname.lastname@example.org
A satisfied Bill Kay customer
Friendly staff, quick service & fair upfront pricing. The quality of the work that was done by their mechanics was as excellent as the staff which made me feel welcomed and appreciated. I will be back again in a few weeks with my other Honda vehicle.
Thanks for your outstanding review, John! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jeff Linder - GM - email@example.com