Bill Jacobs VW

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
10:00am–8:00pm
Tuesday
10:00am–8:00pm
Wednesday
10:00am–8:00pm
Thursday
10:00am–8:00pm
Friday
10:00am–8:00pm
Saturday
10:00am–6:00pm
Sunday
Closed

Cars on the lot

88 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Bill Jacobs VW are from Cars.com and DealerRater.com

602 reviews

Ceaser is the best! Look for him when you go here

5.0
by Rabbiya on Jan 15, 2022

Ceaser Mandoza helped us so much. In these times when the market is so volatile we lived buying our new car from bill Jacobs. We loved the service and Ceaser helped us get the car even before the anticipated delivery date.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, thank you for your kind review; we are happy to pass along your comments to Ceasar here at Bill Jacobs Volkswagen! If you have any further questions, please don't hesitate to reach out! Take care!

Ray was great helped us out with a new car would...

5.0
by Rubi on Jan 03, 2022

Ray was great helped us out with a new car would recommend again, Thank you

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

😊

Ray was very friendly and knowledgeable great service,...

5.0
by Inés on Jan 03, 2022

Ray was very friendly and knowledgeable great service, very friendly. Would for sure recomend, thank you.

Overall experience 5.0 Does recommend this dealer.

BEST BUY CAR EXPERIENCE EVER!

5.0
by Benny on Dec 19, 2021

We just purchased our Passat Volkswagen from Bill Jacobs Naperville and Gerardo Martinez and Cesar Mendoza our sales advisors, they made the process so smooth and easy for us. They are very knowledgeable and makes the car purchasing experience a real pleasure. I recommend having Gerardo as your sales guide.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Benny, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs Volkswagen! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

Good service fast and clear The And sales person very...

5.0
by Alfredo on Nov 30, 2021

Good service fast and clear The And sales person very nice I recommend this dealer to the other persons

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Alfredo, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

Very good service nice people fast and good prices I recommend for the persons the dealer

Thank you

We were beyond impressed with this dealership. xx took...

5.0
by Gibsonhomes53 on Nov 30, 2021

We were beyond impressed with this dealership. xx took excellent care of us and created a fabulous sale for us . We are still talking about how smoothly everything went and we completely put our trust in xx. Thank you!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I had the opportunity to get a 2021 Tiguan at this...

5.0
by arturoii26 on Nov 11, 2021

I had the opportunity to get a 2021 Tiguan at this dealership and the service that I got from Gerardo Martinez was awesome!! He didn’t look like a Sales Person, he did look like a friend! I definitely recommend him amd the dealer if you are in the search of a VW!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

Ordered an ID4 AWD, waited for 9 months, Dealership...

1.0
by muthu on Oct 18, 2021

Ordered an ID4 AWD, waited for 9 months, Dealership wanted to sell to someone. Trashy

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Muthu, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (630) 848-6600 at your earliest convenience and we will do our best to resolve this with you.

The entire staff that we dealt with from the initial...

5.0
by breedy2200 on Sep 30, 2021

The entire staff that we dealt with from the initial phone contact to the manager who signed off on the car were friendly and competent. An altogether positive experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs Volkswagen. Please let us know if there is anything else we can do for you; we are more than happy to help!

Their internet sales manager lied to us 7 times during...

1.0
by David on Sep 09, 2021

Their internet sales manager lied to us 7 times during the process. The dealership had to remove her from my buying experience. They ruined my holiday by asking me to leave a religious dinner early to drive 35 miles to buy the car. Lastly, they took my deposit and then called me back three hours later to tell me they are selling the car to another person. I question this dealership's ethics.

Overall experience 1.0 Does not recommend this dealer.
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