Big Two Toyota of Chandler

4.0

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00am
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
7:00am–9:00pm
Tuesday
7:00am–9:00pm
Wednesday
7:00am–9:00pm
Thursday
7:00am–9:00pm
Friday
7:00am–9:00pm
Saturday
8:00am–9:00pm
Sunday
10:00am–6:00pm

Sales Team

Jason Briggs headshot

Jason Briggs

Service Director (23 Reviews)
Chris Henkel headshot

Chris Henkel

General Sales Manager (7 Reviews)
Brett Henkel headshot

Brett Henkel

Asst. General Manager (5 Reviews)

Cars on the lot

97 cars available See all Cars

Dealership reviews

4.0
Rating and reviews of Big Two Toyota of Chandler are from Cars.com and DealerRater.com

340 reviews

BigTwo - Best Toyota Dealership in AZ

5.0
by Bill on Jul 29, 2022

I worked with Phuong (online sales) to secure my 2022 Tundra. She was great to work with, and I got the vehicle I wanted. I worked with five other Toyota dealerships, and BigTwo was the best in terms of Customer Service and deal making. I live in Tucson and prefer BigTwo to my other local dealerships. Thank you Phuong!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

They lied to our 17 year old autistic child and both of

1.0
by SC11A on May 20, 2022

They lied to our 17 year old autistic child and both of us saying he was covered for 10 days and did NOT need his own insurance for 10 days. A severe accident occurred and this innocent 17 year old boy who is on the autism spectrum was tortured emotionally thinking he did something wrong and incorrectly assuming he was going to jail while Gilbert police wrote him a ticket for driving without insurance because the dealership lied to us. The police suggested we ask the dealership to rectify this situation and they chose to lawyer up instead of acting with integrity. They took advantage of our autistic child who bought a car in cash with money his Step Father earned serving this Country as a United States Army Infantryman. If they will lie to us they will lie to anyone. Do not let them near your family. Protect your family from them.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

If you go to service your car don’t let Jose to help you.

1.0
by Gatica1966 on May 09, 2022

If you go to service your car don’t let Jose to help you. You will be very disappointed. As soon the warranty of my car is over I will take my car somewhere else.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Gatica1966 We are sorry to hear that our service team member did not live up to our expectations. Based on the information provided it is difficult for me to know the details of your visit however if you would like to share more details I would like to hear more. Please feel free to contact me. Jason Briggs Big Two Toyota Service Director 480-898-6005 Jason.briggs@bigtwo.com

Poor & Misrepresented service

2.0
by Will Ray on Mar 23, 2022

My 2016 Prius was serviced 03/22/2022 I had changed out the filters to save $$$. Big Two was to provide basic service, mileage is 82536. While I changed the engine filter I noticed the coolant was below minimums level & the engine was very dusty. I checked under the hood in comparison with the Multi-Point Inspection Form. The coolant level had not changed, the dusty under hood components had not been disturbed. $19.00 for tire rotation, some dealers include this with basic service. The brakes can not be inspected if the wheels are not removed. Overall score, 3 out of 10, some dealers even wash the cars in when brought in for service, Big Two Chandler can improve quite a bit.

Customer service 1.0 Buying process 3.0 Quality of repair 1.0 Overall facilities 2.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.

Today I brought my car in for an oil change.

1.0
by mousy327 on Mar 08, 2022

Today I brought my car in for an oil change. I had been there before but never exprienced what I did today. I purchased two vehicles there and was extremely upset when I left after my visit today. The oil change online shows pricing of $39...much to my surprise my bill was $77. There was an additional charge for $25 that no one spoke to me about prior to completing the oil change. Additionally, after waiting for 3 hours I was presented with a maintanence list of items that would cost nearly $800 to complete. It was really disappointing to realize that the service department is trying to make up for the lack of cars available to sell by bumping up the service prices and recommending things that did not need to be done. I consulted with a master mechanic who took a second look at my car and only recommended having the battery replaced. While I was at the dealership, I spoke to several other customers that were having similar experiences with the service department at Big Two. While I know prices have gone up in the past year, it was obvious that this is not my dealership any longer.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Mousy327 Thank you for taking the time to submit a review of your recent service experience. I am sorry to hear that your visit was not up to par with your previous visits. It is difficult for me to look into details based on the information provided however if you would like to email me or call me directly I would be happy to look into specifics of your visit. My lowest online price currently is $59.95 for synthetic oil changes that includes up to 5 quarts of oil (if your vehicle required additional quarts of oil there would be an additional charge). You are right that oil prices have gone up dramatically over the past year however we feel that we are competitive in our pricing for oil changes. We feel it is our responsibility to inform you of all the options for your vehicle service needs and we are more than willing to review what is most important and what is least important in our recommendations. Certainly it is a challenging time to have full staffing and we, like most businesses right now are experiencing those challenges. I apologize that the service took so long to complete we are actively trying to add staff every day to better handle our service guests needs. Again I apologize for your visit not being a good one, thank you again for the feedback. Jason Briggs Jason.briggs@bigtwo.com 480-898-6005

I took my Rav4 2019 vehicle in for service in October of

1.0
by Tgoraya on Feb 27, 2022

I took my Rav4 2019 vehicle in for service in October of last year. Granted I don't know much about cars but that does not give anyone the right or opportunity to take that advantage to manipulate me or anyone else in my situation. I was explained the types of services that were going to be done on my vehicle but there was no estimate discussed. Aside from that, I was not told that my warranty was no longer valid at the time; only when I came to retrieve the vehicle later that day. This did not make sense to me because for a few reasons...one, I was not told of this PRIOR to the service. Two, my car was not more than 3 years old. Lastly, my car's milage was only 30,000. I tried asking my service rep Jose Reyes, why I was getting charged $600.00 when I was still supposed to be under warranty. He simply explained that he had told me that my warranty was no longer valid after 26,000 miles. He also repeatedly pointed out that I signed the paperwork prior agreeing to paying the amount required. I replied that I would have questioned that amount from the start before signing to anything because $600 is a ridiculously high amount, especially when I still fell under warranty. If anyone is reading this, I would like to speak to someone in regards to this situation because I strongly believe I was taken advantage of due to my lack of knowledge behind vehicle services.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Tgoraya Thank you for taking the time to write a review of your service. I will need more information to look into it further for you. When the advisor was saying your warranty was up at 26k he was talking about your maintenance through ToyotaCare. There are items that, as a dealer in AZ we recommend to keep your Toyota in tip top condition and those are recommended starting at 30,000 miles. We present these items in a no pressure kind of way allowing our guests to make an informed decision as to having these items completed during their service visit. If a guest tells us they do not want them done we do not perform the additional work. We want what you want, a highly reliable vehicle that has little chance for break down.   Jason Briggs Service Director 480-898-6005

First of all., thank you for your response Jason. Secondly I was educated recently on warranties and services so I understand when you mentioned the 26K and maintenance service. At the time i was not aware of certain coverages under a certain amount of mileage. As far as the conversation i had with the rep i was not educated nor explained what was going to be covered by any warranty in general and what my out of cost payment would be. My car was barely 2 years old at the time and it was not giving me any troubles. I brought it in for a routine oil change, which I told my rep, and nothing else was of concern. Yet during this discussion I was not told what my responsibility would be payment wise until after i came to retrieve my vehicle. In that instant, the rep constantly pointed out my signature on the paperwork as if that settled the whole disagreement. Once again I didn't understand the entire concept and only feared that i would be without my vehicle if i did not agree to fulfill the large payment at the time. No options were given to me. I sincerely hope you understand my point of view and where i am coming from.

Can't say enough how great it was buying a truck from...

5.0
by Lv2vette on Feb 08, 2022

Can't say enough how great it was buying a truck from Danielle Hower very simple no games finance was even great to work with. After being being deceived and cheated at Camelback Toyota these guys stepped up and showed there are still good dealerships out there. THANKS SO MUCH BIG TWO!!!!!!!!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great experience

5.0
by Tiffaney on Nov 20, 2021

Everyone was so nice and helpful and the process was so smooth if you go ask for Catherine Cruz she's literally so sweet and the best!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

No knowledgeable service department person sure.

1.0
by I'm on my 5th Toyota truck I should have been treated better on Oct 20, 2021

Ask to talk to the service department got a gal that didn't know much about cars just did what she was told to say Drive 48 miles one way to get to an appointment got there and they said they couldn't do a thing with a car check me off needless to say wasted in your hundred miles of gas on my car my trying to call day not happy with it.

Customer service 1.0 Overall facilities 5.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

UPDATE: Big Two Toyota Will Not Fix Their Mistakes.I got...

1.0
by David K. on Aug 24, 2021

UPDATE: Big Two Toyota Will Not Fix Their Mistakes. I got in contact with Brian Mouffe, the Finance Director, and he admitted that the dealership made a mistake. Tyler Heath never informed the Finance Manager that the loan application should be submitted for 2.49%. Brian called Toyota Financial but since they wouldn't change the deal, he said there was nothing more he could do. Brian would not refund the difference or anything without costing me more money. *************** Just purchased a 2021 Toyota Tacoma Off Road. Worked with Internet Sales Manager Tyler Heath who was very responsive and helpful. I have no complaints with him. We discussed price and terms and I agreed with the understanding that I would get 2.49% financing for 72 months and it shouldn't be an issue with my great credit score. I was handed off to Finance Manager Anthony Clore and everything seemed in order. It was odd that he had me sign everything electronically without showing me the sales contract but the payment was in the proper ballpark so I didn't question it. He printed the paperwork and sealed it in an envelope and I was on my way. I found out at home that instead of 2.49%, I was given a 3.90% loan. I called to question the change and was informed that the rate is what TMCC sent back and it is what it is. There is nothing to be done. Nothing was mentioned at the time of signing. I left the dealership with a positive image of Big Two Toyota, but finding out I've been bait and switched is disappointing. They've definitely lost any future business with me.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello David, I apologise for this issue, I did check with finance and confirmed the rate was reviewed and stated on the finance contract reviewed and signed by you. Brian did attempt attempt intervene but your contract was already funded by the lender.

We agreed to the 2.49% for 72 months and Anthony Clore did not inform me of any update to the rate. Your dealership also does all electronic signing and did not show me a printed copy of the contract. Anthony just passed over a signing pad and had me sign each document. The documents were then printed and placed into a sealed envelope before being handed to me. I definitely made the mistake of assuming that Big Two Toyota could be trusted and should have asked to see the contract. That is why I am willing to walk away from this as a lesson learned. Do not trust dealerships like Big Two Toyota. If they screw something up, they will not standby their word and do whatever they can to fix it.

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