Big Star Cadillac

4.8

Hours of Operation

Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Cars on the lot

158 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Big Star Cadillac are from Cars.com and DealerRater.com

881 reviews

One of the best Salesperson I’ve ever dealt with.

5.0
by quinn.robert on Oct 01, 2022

One of the best Salesperson I’ve ever dealt with. She always gets the job done so professionally . She listens to everything from color all the way to every detail. That includes what options your looking for. This is the Fourth Cadillac I’ve brought from Daisy. I look forward to the next deal she has lined up for me . What ever you need she will make it happen. Thank you again Daisy

Overall experience 5.0 Does recommend this dealer.

Angelika was very nice and easy to work with.

5.0
by Morganiguess on Sep 29, 2022

Angelika was very nice and easy to work with. Very smooth experience. Would definitely recommend!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you, we appreciate you!

Angelika was great to work with.

5.0
by rpstang93 on Sep 29, 2022

Angelika was great to work with. Very straightforward but also works on your behalf. She didn’t try any typical car salesman tactics which I appreciated. I would recommend her to anyone that is ready to buy a vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you, we appreciate you!

They advertise cars at a great discount, but when you

1.0
by rodriguez_juan_j on Sep 28, 2022

They advertise cars at a great discount, but when you call, car just got sold.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Juan, Thank you for your feedback. We can undertand your dissapointment. Yes, it can take several hours up to several days for a vehicle sale to be finalized and ultimately removed from our website. We are delighted to hear that when you called, our team member informed you it was no longer available. This is in line with one of our top priorites to be trustworthy and transparent in all that we do. We do hope that you have been able to secure a vehicle that meets your needs. Mike Pierce, General Manager, mpierce@bigstarcadillac.com.

Had really great help finding what I needed and being

5.0
by Cristian campos on Sep 27, 2022

Had really great help finding what I needed and being able to walk out with all the knowledge, one of the best experiences I’ve have purchasing a vehicle 10/10

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you, Cristian, we appreciate you!

17 CTS oil change and sunroof repair

5.0
by D'Andree Kirvin on Sep 27, 2022

This dealership is top notch. They truly care about the customer and their vehicles. They throughly explain what is going to be done while updating you on what has or needs to be done. Jeff Dial is awesome, and exhibits customer service at its finest. Karah is wonderful she checked me out and arranged for transportation and she too is very kind to interact with.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you, D'Andree, for your business and kind words!

Staff there was very polite, and was there for all my

5.0
by Stunna on Sep 27, 2022

Staff there was very polite, and was there for all my needs. I was very impressed.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Staff there was very polite, and was there for all my needs. I was very impressed.

She was very attentive, and there for any questions, very polite and respectful

I recently needed repairs on my Cadillac CTS as well as

5.0
by Brodrick Thompson on Sep 26, 2022

I recently needed repairs on my Cadillac CTS as well as an oil change. Jeff dial in the service department was very helpful, very professional and kept me informed of the whole process. My wife was given a loner car, very smooth transition. I strongly recommend Big Star Cadillac. The service dept is outstanding!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It's great experience with big star Cadillac service department. Jeff Dial really took care of us.

We appreciate Benito’s (salesman) effort to assist us

5.0
by mrs.krex on Sep 24, 2022

We appreciate Benito’s (salesman) effort to assist us from purchase and thereafter. He’s friendly and easy going, he never pressured us during the buying process. More importantly, once we owned the vehicles (we bought two), he offered to get involved in maintenance/warranty issues we experienced shortly (within less than two months) of owning the cars. He put us in touch with the right points of contact and did leg work to ensure our issues were resolved. Follow up/communication is a big thing to us and Benito tried to stay in contact. Benito seems to want to do right by his clients so I recommend him if you need a nice guy in your corner. Honorable mentions: Jason - Service Manager and Jeff- Service Advisor; also very helpful, courteous, and nice to work with.

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you, mrs.krex, we are honored by your business ans kind words!

They took care of my issue in a timely manner and may car

5.0
by drsoverbeck on Sep 23, 2022

They took care of my issue in a timely manner and may car looked great when I got it back.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much, we appreciate you!

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