Bickford Ford

4.7

Hours of Operation

Service
Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
Closed
Sunday
Closed
Sales
Monday
8:30am–6:00pm
Tuesday
8:30am–6:00pm
Wednesday
8:30am–6:00pm
Thursday
8:30am–6:00pm
Friday
8:30am–6:00pm
Saturday
8:30am–6:00pm
Sunday
Closed

Cars on the lot

127 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Bickford Ford are from Cars.com and DealerRater.com

468 reviews

Bad Management and Customer Service

1.0
by Marie on Feb 10, 2022

I Brought my 2016 ford F150 in for a door latch recall and a recall that fixed the door jams when it freezes out. It was a couple months ago. Just the other day my door latches all were stuck open and would not shut when it froze out. I called and spoke to Jody in the service dept. after 5 attempts to get a hold of someone. I explained what happened and that I just brought in my vehicle to get this fixed. She then explains to me that they can only fix what the computer said they are allowed to fix. So if they cant replicate it while the vehicle is there , they wont fix it regardless of what the customer requested to be fixed. I said that's not right and if that's the case , someone should have told me that they didn't fix the issue I brought it in for. She continued to argue and justify how they do business and that, that's just the way it works. She never apologized even once which would have been the correct customer service thing to do. She said even though it was a recall , if they cant replicate it there they wont fix it . So I asked to speak to her manager Rae Lynn, I left her a message 1 week ago and she never called me back. I then called back and asked to speak to Rae Lynn again and she finally called me back. She said she left me a message but I knew she didn't because my message voice mail is full so she lied to me. She only called me back because I told her if she didn't call me back I would Talk to the owner. She then tells me that I already had the recall done in 2018 when I Purchased the truck at another dealership. No one had told me that, and if that were the case it obviously failed and I still should have been told that when they looked up my vin number knowing I wanted this done. She said she was sorry that this happened but then told me that I shouldn't come there for my needs anymore and to go to another dealer for my future repairs etc. What is this world coming too? Is there no more customer service anywhere? She is not acting like a good Manager and should not be telling me to never come back, all because I spoke up for myself. This whole experience has been a night mare. I would not ever take my business there or any one I know I will sway away at all costs.

Customer service 1.0 Quality of repair 2.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

I Brought my 2016 ford F150 in for a door latch recall...

1.0
by Marie Murdock on Feb 10, 2022

I Brought my 2016 ford F150 in for a door latch recall and a recall that fixed the door jams when it freezes out. It was a couple months ago. Just the other day my door latches all were stuck open and would not shut when it froze out. I called and spoke to Jody in the service dept. after 5 attempts to get a hold of someone. I explained what happened and that I just brought in my vehicle to get this fixed. She then explains to me that they can only fix what the computer said they are allowed to fix. So if they cant replicate it while the vehicle is there , they wont fix it regardless of what the customer requested to be fixed. I said that's not right and if that's the case , someone should have told me that they didn't fix the issue I brought it in for. She continued to argue and justify how they do business and that, that's just the way it works. She never apologized even once which would have been the correct customer service thing to do. She said even though it was a recall , if they cant replicate it there they wont fix it . So I asked to speak to her manager Rae Lynn, I left her a message 1 week ago and she never called me back. I then called back and asked to speak to Rae Lynn again and she finally called me back. She said she left me a message but I knew she didn't because my message voice mail is full so she lied to me. She only called me back because I told her if she didn't call me back I would Talk to the owner. She then tells me that I already had the recall done in 2018 when I Purchased the truck at another dealership. No one had told me that, and if that were the case it obviously failed and I still should have been told that when they looked up my vin number knowing I wanted this done. She said she was sorry that this happened but then told me that I shouldn't come there for my needs anymore and to go to another dealer for my future repairs etc. What is this world coming too? Is there no more customer service anywhere? She is not acting like a good Manager and should not be telling me to never come back, all because I spoke up for myself. This whole experience has been a night mare. I would not ever take my business there or any one I know I will sway away at all costs.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Customer of 30 years had a very difficult issue with a...

3.0
by jarrsong on Feb 07, 2022

Customer of 30 years had a very difficult issue with a used truck. It took some time to get resolution but at the end of the day the dealer has stepped up and fixed the issue.

Customer service 3.0 Overall experience 3.0 Does recommend this dealer.

Unfortunately we had a terrible experience with the...

1.0
by anon on Nov 24, 2021

Unfortunately we had a terrible experience with the Bickford Ford Service Department. Our truck stopped running and we told them we thought it was the fuel pump. They tested it and it was okay. They thought maybe it was the spark plugs and they replaced them. That was fine as they needed to be replaced anyways. After a week had gone by I correctly identified the problem using simple logic as bad fuel and when they called, we asked if it might be bad fuel. They told us they didn’t think it was the fuel. They should have replaced the fuel to make sure that wasn’t the issue. That was the cheapest logical step, but instead they racked up $2000 worth of unnecessary troubleshooting. After about four weeks they called and said the problem was contaminated fuel. They charged us over $2700 for repairs. Randy said I was out of line for questioning the extra charges. I think they are out of line for charging us an extra $2000 dollars for their mistake. I looked up how much the average cost would be for fuel replacement and new spark plugs and that should have been about $500, maybe another $200 for troubleshooting for a total of $700. Other issues we had were that they were slow to return phone calls. Sometimes days before they got back to us. We tried contacting the Service Manager, but he never returned our calls. When we first brought the truck in they tried to tell us we needed a new battery even though we had just replaced it a few months ago. When we told them that, they reversed that recommendation. Other reviewers have had a similar experience. We do NOT recommend Bickford Ford.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

They seem to not want my business. I contacted 3 people,...

1.0
by firstodd on Oct 26, 2021

They seem to not want my business. I contacted 3 people, 2 online and one over the phone, and none of them cared enough to get back to me after multiple inquires and express interest to purchase asking price with cash -- to buy a car on their lot. Strange.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Jake and Bickford made my purchase experience smooth and...

5.0
by Dswiers5 on Oct 14, 2021

Jake and Bickford made my purchase experience smooth and painless. I don’t like to spend a lot of time on the deal and they had me in and out in no time. Thank you!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great purchasing experience

5.0
by C.Brown on Jun 13, 2021

In Spring 2021 we bought a used 2015 F150 Lariat from Mike Mauer. The service was great. Mike was very proactive, provided detailed relevant information, and worked to get great financing for us. All the people we worked with there were cheerful and helpful. A good buying experience and we would go back again and have referred other friends we know to Bickford Ford.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

In Spring 2021 we bought a used 2015 F150 Lariat from...

5.0
by C. Brown on Jun 13, 2021

In Spring 2021 we bought a used 2015 F150 Lariat from Mike Mauer. The service was great. Mike was very proactive, provided detailed relevant information, and worked to get great financing for us. All the people we worked with there were cheerful and helpful. A good buying experience and we would go back again and have referred other friends we know to Bickford Ford.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Bickford used to be my favorite dealership, but they've...

1.0
by Alaynamm on Jun 05, 2021

Bickford used to be my favorite dealership, but they've really gone down hill in the past few years. The service department can't get anything right anymore. They ordered the wrong size tires for my truck, and then the last visit they misdiagnosed a squeak and charged me $1,800 to replace the control arm. The squeak was still there, so they ended up doing a lube job on the struts because they said they couldn't get replacement parts. I tried to get a refund, but was told I had to talk to the service director, who is conveniently always out, and then just doesn't return messages. Bickford has turned into the worst dealership around. I'm going to have to find another dealership to service 4 Ford vehicles, and to buy my next new one.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Just another car dealership

1.0
by Alex on May 19, 2021

Just another car dealership. I was hoping my experience at Bickford Motors would be good enough to feel comfortable returning to buy more vehicles for my business. Unfortunately, this was not the case. After finding the perfect truck, agreeing to a price (full price), purchasing some extra parts (full price), and securing financing through my credit union, Bickford did something called "spot delivery" or "yo yo sale." This means they didn't secure my loan before I drove the vehicle off the lot. When the deal didn't go through (after already cashing my down payment) they called me asking for $3K more. What was most frustrating was that I had increased my initial down payment based on their recommendation to secure a lower rate. Moreover, come to find out, Bickford could buy down my loan for $400 to fix their mistake (the difference between the two rates) but did't because they didn't really care about me - their customer - just angling for more cash and securing the profit from their sale. In the end, my credit union took care of the discrepancy. Be weary if you shop here.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
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