Best Auto Outlet

3.8

Hours of Operation

Service
Monday
9:00am–7:00pm
Tuesday
10:30am–7:00pm
Wednesday
10:30am–7:00pm
Thursday
10:30am–7:00pm
Friday
10:30am–7:00pm
Saturday
10:00am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
11:00am–5:00pm

Sales Team

John  D headshot

John D

General Manager ( Reviews)
Dealer Experience 9 years
Dealership Experience 6 years
Rick S headshot

Rick S

Finance Manager ( Reviews)
Dealer Experience 20 years
Dealership Experience 8 years

Cars on the lot

84 cars available See all Cars

Dealership reviews

3.8
Rating and reviews of Best Auto Outlet are from Cars.com and DealerRater.com

77 reviews

Advertised price not what was offered

1.0
by Jimmy on Mar 19, 2022

They listed a car at about $26,000, which was a good deal and got me to go look at the car. When I got there, they told me the advertised price did not include a $4,000 down payment - a fact that was not listed in the advertisement at all. The salesman went on and on about transparency when we chatted, too. Go find another dealer that's not going to try to trick you with unadvertised fees.

Customer service 1.0 Buying process 1.0 Quality of repair 5.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

If you want a no pressure ,informative and pleasant...

4.8
by Rosie on Oct 29, 2020

If you want a no pressure ,informative and pleasant shopping experience " Ask For JAMAAL" his vibes is very welcoming and he even gives you a follow up courtesy call after your purchase. It was really a pleasure having him as our sales rep. like he said "I'm NOT Here To Sell You A Car, Am Here To Sell You YOUR CAR" and that speaks volume. Thank You JAMAAL

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congratulations, Rosie, on your new vehicle! We are so glad that Jamal had the opportunity to work with you, and that he and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

This experience was by far the easiest and stress free I...

5.0
by Ledica Benard on Sep 24, 2020

This experience was by far the easiest and stress free I have ever been through while buying a car. I literally just left about 2 minutes ago and I am ecstatic to write a review about my experience with Sharif. He is patient, very knowledgeable and most importantly genuine. Thanks so much Sharif! I will be referring all my friends and family to Best Auto for their future car buying needs.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Ledica, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sharif met your expectations. Thank you again for choosing Best Auto Outlet, we look forward to having you as one of our valued customers for many more years to come!

Sharif the best car salesmen i have ever met. i would...

4.6
by Jacky on Sep 24, 2020

Sharif the best car salesmen i have ever met. i would highly recommend this dealership thanks for helping me in my purchased. will be be

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Jackie, Thank you! We appreciate your business, Sharif, and our team looks forward to helping you with any questions or future vehicle needs. Thank you for choosing Best Auto Outlet.

I went to best auto after scouting the car I wanted on...

5.0
by Dominikingnj on Sep 23, 2020

I went to best auto after scouting the car I wanted on cars.com. I enjoyed really streamlined service and solid service. Would recommend to friends and family as well. Ask for Sharif.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Sharif is an amazing salesman. He is professional and...

5.0
by MoniqueW718 on Sep 22, 2020

Sharif is an amazing salesman. He is professional and listened to all my needs and concerns and made sure I was a very happy customer. I would definitely refer him to anyone I know who is seeking a vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Monique, We are very happy to hear that Sharif provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

credit report

1.0
by abid on Aug 05, 2020

This company runs my credit without my authorization. I just received an alert from my credit monitoring company. This needs to be stopped. Hard inquiry appeared on my credit report. I dropped from 802 to 784 in one month and this is the only difference I see in my report. I didn't authorize this inquiry. I have not authorized ANYONE as I've been out of the US for several months.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi, We're sorry to hear of your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to reach out to us directly, we would appreciate the opportunity to address your concerns.

Fake internet price! they try to charge you extra

1.0
by Jose on Jun 14, 2020

Let start saying the vehicle had a big scratch on a bumper that was not shown in the pictures. Then, they try to convince you that down payment is am extra charge you have to pay on top of the sales price advertised....This is the most absurd explanation of down payment. Yup, I repeat, they want to make you pay $1,995 EXTRA because of their wrong idea of what "Down Payment" is. Don't waste your time.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Jose, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can.

Didn't have the Car we wanted...

2.5
by JayJ on Jun 08, 2020

So we went to see a certain job from this place, online they showed they had 3 of them. We called the day before our scheduled appointment to double check so my spouse could test drive the car. Well, we got there and were told they cleaned house a few days prior and sold all 3 plus many more cars. Good for them, waste of a day for us.

Customer service 3.0 Overall experience 2.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello Jay, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

Scammers!

1.0
by Katie on May 13, 2020

Tried several times to get my debit card when I said I STILL need to test drive the car. Showed me a carfax to a different car and thought I wouldn't realize. False advertised and told me they had a car and when I get there try and say it was sold yesterday.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We're sorry to hear of your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly.

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