Berman Subaru of Chicago

4.6

Hours of Operation

Service
Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Cars on the lot

107 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Berman Subaru of Chicago are from Cars.com and DealerRater.com

742 reviews

Matt helped me with my Forester.

5.0
by rivjor on Sep 28, 2022

Matt helped me with my Forester. He was knowledgeable and answered several questions. Explained the keyfob

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Had my Forrester serviced today.

5.0
by Troy on Sep 09, 2022

Had my Forrester serviced today. Was greeted by Lonnie at 6 am , and he very thoroughly and quickly had me taken care of and I was on my way to work. Great job!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for our review. We appreciate your business.

Had my Crosstrek serviced today.

5.0
by Cmvwchic on Sep 01, 2022

Had my Crosstrek serviced today. Sardor gave me excellent service, which I would rate a "10". Best assistance I've ever had at Berman. Very friendly and thorough to the last detail.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your review. We appreciate your business.

Shrugged their shoulders when I reported 13mpg on my new

1.0
by sw on Aug 29, 2022

Shrugged their shoulders when I reported 13mpg on my new ascent. Told me the car was working fine and basically to go away. EPA feels differently. Also worth reporting they sold me a vehicle with some serious cosmetic damage and they won't provide me with the paperwork evidencing the repairs they paid form

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Please contact Brian Trout our Service Manager at BTrout@berman.com or calling us directly.

already moved on to subaru of north america will never deal with these guys again

Jonathan was my service advisor today.

5.0
by Jamrader on Aug 18, 2022

Jonathan was my service advisor today. He was very courteous and professional, and a pleasant. I rate him at ten (10) stars

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

I just had some major work done on my Subaru Outback

5.0
by SusanC on Aug 17, 2022

I just had some major work done on my Subaru Outback today at Berman Subaru. All issues appear to have been resolved. I was especially happy with my service advisor, Isaiah Palacios. He was very responsive to all of my questions and returned phone calls immediately. His customer support was outstanding and very appreciated!M

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Giovani is Awrsome!

5.0
by Pat on Aug 16, 2022

I want to thank Giovani for a wonderful customer experience at Berman Subaru. I brought my Outback in today (8/16/2022) for scheduled maintenance. I am happy to give Giovani a 10 (and more)! I could tell right away that Giovani took pride in providing exceptional customer service. His dress was business casual, his demeanor was so very pleasant, and he provided accurate information, and he listened to my questions without rushing me. Giovani treated me with respect, and I have no doubt this is how he treats all of his customers. I needed to have my car back to me at a certain time, and while Giovani told me he did not want to “over promise” me anything, he would make sure he would do everything in his power to make sure I could get out at the time I needed to. My car was ready for me ahead of the time that I asked! Just a great experience, and I’m so pleased to have been able to work with Giovani!! Giovani’s genuine attitude put a smile on my face! Thank you Giovani!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Pat, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

Thank you

5.0
by EM on Aug 16, 2022

Service Advisor Mr Sardor, took care of my 30000 miles maintenance of my Ascent. He is very professional and very efficient. He is the person to look for when it comes to service of your vehicle.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Em, thank you for your kind words! We're happy we could help. We hope to be of service to you again! Take care!

I had a great experience while having service done to my

5.0
by newsat on Aug 01, 2022

I had a great experience while having service done to my car. Jovany was great! Did a great job at communicating and was very helpful and kept me informed of my status. I will definitely return.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Performed regular maintenance.

5.0
by Artem R. on Jul 18, 2022

Performed regular maintenance. It was suggested to me to come the next week to additionally change the drive belt. Good experience of being notified in advance on what should be changed/fixed. Quite a fast service - changing the driving belt took less than an hour. Efficient, fast, polite (special thanks to Sardor!), and affordable.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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