Berman Nissan of Chicago

4.7

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

88 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Berman Nissan of Chicago are from Cars.com and DealerRater.com

1210 reviews

Terrible service

1.0
by Annett on Jan 25, 2022

I’ve been a long time customer . Service has always been excellent . Today it was awful !!! Thank goodness I was first car in . When I checking out they had cars that weren’t assigned to technicians yet . They have staff walking around with no face masks on . TERRIBLE SERVICE

Customer service 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Annett, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to our General Manager Adelita Fific at (773) 282-6200 at your earliest convenience and we will do our best to resolve this with you.

I accidentally went to the infinity dealership so I was...

5.0
by Canonesandrey on Jan 22, 2022

I accidentally went to the infinity dealership so I was late . But they accommodated me anyway ! Everyone was kind and professional ! And I even got a complimentary car wash ! They even cleaned the inside of my car ! I would definitely go back again !

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

Convenient location! Loved the indoor lot. Love the free...

5.0
by nelwhit4 on Jan 19, 2022

Convenient location! Loved the indoor lot. Love the free car washes. Xochilt (Sochi) and Daniel were friendly and very helpful.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

Everybody was nice and friendly. The service was quick...

5.0
by joeyfollett on Jan 13, 2022

Everybody was nice and friendly. The service was quick and easy. A great experience overall

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

Excelente servicio por parte de cesar ! Salí con mi nuevo...

5.0
by Mario surmay on Dec 23, 2021

Excelente servicio por parte de cesar ! Salí con mi nuevo Nissan Altima !… muy satisfecho después de haber acomodado mi crédito que fue lo más importante! Y reducir mis pagos ! Y lo mejor de todo que me ayudaron a cómo mejorarlo ! Muy agradecido con todo y el servicio !

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

They did a great job with communication. Car was washed...

5.0
by kelly on Dec 23, 2021

They did a great job with communication. Car was washed and clean which most dealers don’t do anymore. They also picked car up which was amazing

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

As always I got a royal treatment from Richard - he was...

5.0
by Jasmina55 on Dec 21, 2021

As always I got a royal treatment from Richard - he was very helpful and respectful and the rest of the team did an excellent job on my car, while I waited. I bought my car new from them almost 5 years ago and have always been going there for service. Never disappointed with the work performed.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

My new Leaf got a seriously flat tire, did not hold air....

5.0
by SJLaBelle on Dec 16, 2021

My new Leaf got a seriously flat tire, did not hold air. Warranty covered tow to Berman Nissan and the service department put on the new tire. So nice, they charged the battery in my Leaf, too!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

Great service,fast,and they always wash my car. Will come...

5.0
by Cartagenaangel on Dec 12, 2021

Great service,fast,and they always wash my car. Will come back here for service always :)

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

I have been going to Berman for the past 6 years. I...

1.0
by vm on Dec 11, 2021

I have been going to Berman for the past 6 years. I scheduled an appointment the night prior for an oil change at 9:00 AM because I did not want to wait in the waiting room for hours. I went in and was assisted by Moises. I let him know that my steering wheel was shaking and if he could please check-it out as well as my radio being out. He walked me inside and began to tell me that they needed to perform a diagnostic check for the radio and another for the steering issue and it would cost $190 each. I was confused. He went on and told me that if I got service for this issues that the fee would be waived. I was still confused. Whenever I came into Berman previously, I would tell them my issue and they'd check-it out at no cost. I reminded him, but he did not understand me, had me sign a form and asked me to wait in the waiting room. 2.5 hours later, I had to be the one to go up to service and inquire an update for my car. He then printed a piece of paper out letting me know that they had fixed the radio ($95) and would need to fix the control arms on each side ($700+). I told him I would get my belt changed, oil change and the radio and to proceed, but no control arms because it was too much. Moises wanted to charge me for the diagnostic for the control arms. I asked to speak to the manager, he "waived" the fee. I asked Moises how long it would take. He let me know it would take an 1 hour and he would get me out by 2 PM. I ended up waiting until 3:30 PM, walked to service again, and inquire about my car, again, and Moises let me know they were still working on it. He said 20 minutes. I went back to the waiting room. 30 minutes later he came out and told me that the mechanic went on break and it would be about 30 minutes (It was around 4:20 PM?). I let him know that I had to pick up my child from daycare by 5:30 PM and made it clear that I couldn't be late and that I DID NOT want a car wash to save time. He said "okay." 5:10 PM rolled around and he came to get me. When I looked at the bill I was charged $190 to change the belt and $95 to reset a radio (which I now figured out I could have done my research on completed it on my own). I questioned him. He let me know that the $190 was due to a diagnostic for the belt? I had never asked to check for the belt. So, did he charge me for the diagnostic of the control arms and because he had to waive it changed my for the "complimentary" external check Berman has completed for every customer throughout the years I've gone?? I did not have time to complain or challenge him. I paid almost $500 for a radio reset, belt change and oil change" (I've ordered to get more done on my car for that amount in the past at this facility for this amount). I walked out angry. I got into my car drove and 30 minutes later the radio went out. The service I paid $95 for because I had to pay for a "diagnostics check" failed. I called Berman to complain. Moises said he would get me in on Saturday. I did not want to spend another 8+ hours there. or be lied to that it would take a short period of time and end up spending 8+ hours again. I was so upset and frustrated because of the entire visit, the long wait, the poor service, the lack of communication and unclear explanation of everything throughout the day that I ended losing it and burst into tears. He forwarded me to the manager who was so invalidating. He let me know I paid for a service, walked out of Berman with my radio working so I paid for what the job his people "fixed." But my radio still didn't work. The manager offered me a car to drive while service was conducted on my car, but at this point I no longer trusted Moises or the manager or Berman for that matter. You had many great service people who made me feel like I was "being taken care of and mattered as a customer" before, but this visit was so disappointing. I am terminating my relationship with Berman Nissan. I no longer trust you to hand you my car for service. I no longer trust that the money I spend will be worth it. I am out $95 bucks and maybe the $190 for the belt repair with my radio still not fixed. But I will take my business elsewhere going forward.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Vm, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, please reach out to our General Manager Adelita Fific @ (773) 427-6010 to discuss this further.

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