Berman Nissan of Chicago

4.7

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

80 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Berman Nissan of Chicago are from Cars.com and DealerRater.com

1201 reviews

I have been going to Berman for the past 6 years. I...

1.0
by vm on Dec 11, 2021

I have been going to Berman for the past 6 years. I scheduled an appointment the night prior for an oil change at 9:00 AM because I did not want to wait in the waiting room for hours. I went in and was assisted by Moises. I let him know that my steering wheel was shaking and if he could please check-it out as well as my radio being out. He walked me inside and began to tell me that they needed to perform a diagnostic check for the radio and another for the steering issue and it would cost $190 each. I was confused. He went on and told me that if I got service for this issues that the fee would be waived. I was still confused. Whenever I came into Berman previously, I would tell them my issue and they'd check-it out at no cost. I reminded him, but he did not understand me, had me sign a form and asked me to wait in the waiting room. 2.5 hours later, I had to be the one to go up to service and inquire an update for my car. He then printed a piece of paper out letting me know that they had fixed the radio ($95) and would need to fix the control arms on each side ($700+). I told him I would get my belt changed, oil change and the radio and to proceed, but no control arms because it was too much. Moises wanted to charge me for the diagnostic for the control arms. I asked to speak to the manager, he "waived" the fee. I asked Moises how long it would take. He let me know it would take an 1 hour and he would get me out by 2 PM. I ended up waiting until 3:30 PM, walked to service again, and inquire about my car, again, and Moises let me know they were still working on it. He said 20 minutes. I went back to the waiting room. 30 minutes later he came out and told me that the mechanic went on break and it would be about 30 minutes (It was around 4:20 PM?). I let him know that I had to pick up my child from daycare by 5:30 PM and made it clear that I couldn't be late and that I DID NOT want a car wash to save time. He said "okay." 5:10 PM rolled around and he came to get me. When I looked at the bill I was charged $190 to change the belt and $95 to reset a radio (which I now figured out I could have done my research on completed it on my own). I questioned him. He let me know that the $190 was due to a diagnostic for the belt? I had never asked to check for the belt. So, did he charge me for the diagnostic of the control arms and because he had to waive it changed my for the "complimentary" external check Berman has completed for every customer throughout the years I've gone?? I did not have time to complain or challenge him. I paid almost $500 for a radio reset, belt change and oil change" (I've ordered to get more done on my car for that amount in the past at this facility for this amount). I walked out angry. I got into my car drove and 30 minutes later the radio went out. The service I paid $95 for because I had to pay for a "diagnostics check" failed. I called Berman to complain. Moises said he would get me in on Saturday. I did not want to spend another 8+ hours there. or be lied to that it would take a short period of time and end up spending 8+ hours again. I was so upset and frustrated because of the entire visit, the long wait, the poor service, the lack of communication and unclear explanation of everything throughout the day that I ended losing it and burst into tears. He forwarded me to the manager who was so invalidating. He let me know I paid for a service, walked out of Berman with my radio working so I paid for what the job his people "fixed." But my radio still didn't work. The manager offered me a car to drive while service was conducted on my car, but at this point I no longer trusted Moises or the manager or Berman for that matter. You had many great service people who made me feel like I was "being taken care of and mattered as a customer" before, but this visit was so disappointing. I am terminating my relationship with Berman Nissan. I no longer trust you to hand you my car for service. I no longer trust that the money I spend will be worth it. I am out $95 bucks and maybe the $190 for the belt repair with my radio still not fixed. But I will take my business elsewhere going forward.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Vm, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, please reach out to our General Manager Adelita Fific @ (773) 427-6010 to discuss this further.

Gilmar was friendly and helpful on the phone and referred...

5.0
by wonderwoman on Dec 03, 2021

Gilmar was friendly and helpful on the phone and referred us to Leon at the dealership. Leon was efficient, friendly, took us on the test drive and sold the vehicle. Daniel, on the business/check-out end was amazing and quick. His cool desk where we signed on the documents is futuristic and seems to help him expedite the transaction. We couldn't be happier with Berman.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

The dealership is easily accesible, there are large lanes...

5.0
by AlexSGrunberg on Dec 03, 2021

The dealership is easily accesible, there are large lanes for the service entrance, and the staff are easily approachable. The waiting area has plenty of room, television, and bottled water or coffee for guests waiting to have their cars service completed.

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

pleasant experience with service department information...

5.0
by denisegilliard on Dec 03, 2021

pleasant experience with service department information transmitted on vehicle during stay via email and what was found during the inspection

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

Martin was very helpful at keeping me and my son-in-law...

5.0
by patsty on Dec 01, 2021

Martin was very helpful at keeping me and my son-in-law informed about want needed to be done and the progress.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

I was met by a service advisor as soon as I arrived for...

4.0
by cubsfan51 on Nov 25, 2021

I was met by a service advisor as soon as I arrived for my scheduled oil change. I was given a timeframe for how long it would take. I was kept informed by text of the progress of the service call and the car was ready within the timeframe quoted. My car was cleaner than when I arrived.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

They take time to explain what your vehicle needs and...

5.0
by Tgairborne101 on Nov 16, 2021

They take time to explain what your vehicle needs and why. Very knowledgeable about everything Nissan.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Thoughtful review of an ongoing problem..hopefully...

4.0
by jimhas50 on Nov 15, 2021

Thoughtful review of an ongoing problem..hopefully solved. Time will tell during our upcoming holiday season and winter.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.

Friendly, caring, great services they go out of your way...

5.0
by iroman923 on Nov 13, 2021

Friendly, caring, great services they go out of your way for you! Excellent Service's

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Was able to get a lot of paperwork done in advance which...

5.0
by PAS on Nov 11, 2021

Was able to get a lot of paperwork done in advance which made the process quick and easily. Friendly and knowledgeable staff - overall great experience!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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