Berman Nissan of Chicago

4.7

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

72 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Berman Nissan of Chicago are from Cars.com and DealerRater.com

1201 reviews

Excellent customer service with Wade on communication and

5.0
by Lindsey R on Apr 12, 2022

Excellent customer service with Wade on communication and helped getting my Rogue back from the service team in a timely manner.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

If you have any further questions, please give us a call. We're always happy to help!

Tony was great.

5.0
by m_bujan on Mar 29, 2022

Tony was great. Kept me updated as my service commenced and offered some valuable info about the importance of the oil additive and recommended that I purchase a service plan the next time I buy a new Nissan (which is likely; this is our 4th Nissan; 3rd one from Berman).

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi M_bujan, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

always have a good experience.

5.0
by pddacunn on Mar 27, 2022

always have a good experience...in and out in about an hour for an oil change and a checkup...staff great, waiting area clean, lots of room, all good

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Pddacunn, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

The desk guy, Brad, was phenomenal.

5.0
by beth Osorio on Mar 26, 2022

The desk guy, Brad, was phenomenal. Polite, informative, and helpful. Our requested service was done quickly and the shuttle service was super nice. It was our first time using Berman’s service department and was a very good experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Beth Osorio, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Very professional, good communication.

5.0
by Nissan Rogue Owner on Mar 13, 2022

Very professional, good communication. Staff are friendly. Consistently good service in the 15+ years that I've been a customer.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

Purchased a new Nissan Rogue 2021 back in August.

1.0
by naschy on Mar 08, 2022

Purchased a new Nissan Rogue 2021 back in August. At 8,000 miles and 10,000 miles a warning light indicated System Malfunction Engine Power reduced. Was not fixed and car stalled at 12,000 miles. Requested a new vehicle and ended up paying 20% more for 20% less vehicle. Sales rep/GM was very nice and accommodated me the best he could but Nissan essentially sold me a vehicle with a defective engine then because they "had no Rogues" in stock made me by a smaller vehicle at a higher interested rate as I had no choice because mine was unsafe and I have to get work somehow. Many who work there are nice, and Lukasz who got me into the Rogue SV that day was excellent, but both my 2016 Nissan Altima and the 2021 Rogue had fuel pump issues and boy am I paying the price for their defective vehicles.

Customer service 5.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Naschy, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (773) 282-6200 to discuss this further.

Solid maintenance customer service!

5.0
by IDriveACar on Mar 02, 2022

Solid maintenance customer service! The waiting area is expansive and I was in and out in a timely manner.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

The customer service was excellent, and everyone I

4.0
by Kyraramsey2020 on Feb 24, 2022

The customer service was excellent, and everyone I interacted with was very kind and professional. However, I compared oil and tire rates to other dealerships after I left and this dealership is charging double the going rate :/

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

DO NOT USE THIS DEALERSHIP FOR SERVICE

1.0
by Morgan on Feb 24, 2022

If I could give zero stars for this dealership I would. They are extremely misleading and do not communicate costs to their clients. They will tell you that the service fee they charge will apply to the services you receive - but this is a lie. I placed $190 to receive a diagnostic evaluation of my car and the representative, Rudy, told me that this will apply to services I have completed at this dealership. I explained I am also interested in an oil change. I did NOT give them authorization to complete the oil change. Although, they do have you sign an electronic "breakdown" that they don't even let you view on their tablet, which they use to argue that this gives them authorization to complete a service without disclosing the cost. They are now telling me I owe them over $300 for the oil change and because I received the diagnostic review. Which I would have happily paid $90 for the oil change and would have eaten the $100 difference I paid for the service fee which is what they make you believe is the case. This is not the case whatsoever they will not apply the service fee to the services you receive here and will just screw you over. Do NOT recommend doing any business here. And I cannot emphasize this enough. The service manager was also rude and continuously spoke over and down to me during the whole process.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Morgan, we regret to hear that you had a negative experience with us, and as always me made it right for you. Thank you for being understanding and letting us fix this big misunderstanding.

I have had excellent customer service in the service...

5.0
by denise.alvera on Feb 09, 2022

I have had excellent customer service in the service department on a regular basis whenever I bring my Murano in for an appointment. Deshon Young has consistently provided professional service and great communication. On my last visit, Tony Griffin provided the same great service and communication. Continuity in service, communication and professionality is so important, alongside the aptitude and care by the mechanics and technicians. In my experience, all of this has been top notch at Berman.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

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