Bell Road Toyota

4.4

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–9:00pm
Saturday
8:00am–9:00pm
Sunday
10:00am–6:00pm

Cars on the lot

33 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Bell Road Toyota are from Cars.com and DealerRater.com

651 reviews

Tim was my salesman and was fantastic overall.

5.0
by Josh White on May 26, 2022

Tim was my salesman and was fantastic overall. He helped me with everything as my biggest concern was safety. Tim sold me the best deal he had with the safest car he had in my price range. He was genuine and cares for his customers unlike a lot of car salesmen. My experience went amazing. If you ever go to Bell Road Toyota in Phoenix ask for Tim!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Felt deceived

2.0
by Cooper on May 21, 2022

Same ole, tired tactics that make people hate going to car dealerships. Visited this dealer to look at a 2017 Ford Edge listed for $22,888. After a lengthy search for the car in the back lot and having to jump start it because of a failed battery (despite being advertised on their website, the car clearly was not ready to sell), we did the test drive. Afterward, the finance manager showed us an "out-the-door" price totaling more than $32,000. It included a $5,200 "accessories" fee, which turned out to be a warranty that we didn't ask for. His final OTD offer after removing the warranty: $27,600. Sales tax and tags should have put the vehicle at about $25,500 if we paid the FULL asking price. They provided no explanation for the $2,100 in additional fees they wanted over the full asking price. On a positive note, the salesman was friendly and not pushy, thus the two-star rating. Recommend shopping elsewhere.

Customer service 3.0 Buying process 1.0 Quality of repair 2.0 Overall facilities 3.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

This dealership is not recommendable.

1.0
by Erwin Abad on May 19, 2022

This dealership is not recommendable. Salesman do not honor deals and General Manager appears to not be interested in reacting to consumer reviews to implement a corrective action for a positive change. Sales person Tim made me hope and wait for a vehicle that I thought I could purchase. Gave a down payment through Driveway to hold the vehicle that is still in transit. I was told that the vehicle will arive in a few weeks. A week later, vehicle arrived and was sold to someone else without giving me a courtesy call at the very least. What a waste fo time and effort. Sales person did not honor our deal! Secondly, I wanted to leave a review directly at their website for potential customers to view. An option to leave a positive or negative review prompt appeared and upon choosing to leave a negative review, site directed me to leave my contact information and a note that a response to my concerns will be answered by their General Manager. Almost a week have passed and no response. Negative consumer reviews appears to be ignored and are not transparent to consumers!

Overall experience 1.0 Does not recommend this dealer.

It's been 10 years since my last car purchase and I found

5.0
by HappyShopper on May 11, 2022

It's been 10 years since my last car purchase and I found my sales guy, Tim Carrasco over at Bell Toyota! Professional, polite and patient with all my questions. Tim kept me apprised of the whole purchase process. I picked up my RAV4 this last Saturday!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Marcus was our salesman, he was very friendly fast and

5.0
by Jay on Apr 30, 2022

Marcus was our salesman, he was very friendly fast and reliable, we purchased a 2022 Toyota Tacoma TRD off road from him about 45 days ago. When we went to go fill up for the first time we found a note in the gas cover from him telling us he’s very thankful for our business. And my wife liked him so much that we went and purchased a 2022 Toyota Corolla cross XLE from him as well yesterday. Marcus gave us the best experience we have had purchasing a car. We purchase new cars about once every year. So We have had plenty of unpleasant experiences. If you’re going to buy a Toyota or used car, ask for Marcus at bell road Toyota

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Double charge to take advantage of AZ VVRP

1.0
by Bill Lowry on Apr 13, 2022

My 1988 Toyota Corolla recently failed emissions for the second and I was put into the “ Voluntary Vehicle Repair Program “ to get my car fixed. So I took my car to Bell Road Automotive for the necessary repairs. That same day I received a quote to fix of $1,763.00 and I was told I need to have the carburetor rebuilt, a tune-up and a oil change. I was shocked by the very high price and when I asked if I could get the estimate in writing the technician refused. I could not understand how they came to nearly $1,800.00 for the 3 services they recommended. So they wanted $900 from me and another $900 from the state. It’s a total double- dipping scam. Plus the fact that they refused to put anything in writing to show how those 3 services equal $1,763.00 is a HUGE red flag. I had my own mechanic work on the carburetor after I failed the 1st time and he changed the oil then. So I currently have less that 10 miles on the new oil change. The carburetor was rebuilt less that 3 years ago and I have a new distributor, cap, wires and spark plugs all done 6 months ago. I have all the receipts. So, I do not believe the technician even pulled the dipstick on the car, because if he had, he would have seen the oil was clear. The whole experience was repulsive as if they thought I knew nothing about car repairs and how much they should cost. It is a 1988 Toyota !!! A brand new carburetor cost $300. to rebuild the one I have costs half that amount, a oil change cost $40. and a tune-up, another $300. these are all “ high end “ ballpark estimates that do not even total $900 when you add the cost of labor. But since the maximum paid by the State of Arizona is $900. they come up with this outrageous total to over inflate the price x 2 to take advantage of both the customer and the state program to double their revenue. Steer clear of this place. Unless you like over paying and being scammed. I reported this incident to the officials at the VVRP, the state’s attorney generals office and the better business bureau. Steer clear, buyer beware of at least get a kiss before they f**k you. Sent from my iPad

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Pressure sales and Bait and switch tactics terrible

1.0
by Ctaylor6 on Mar 11, 2022

Pressure sales and Bait and switch tactics terrible customer service I received a call yesterday telling me they had a toyota tacoma in stock with my specs. I was excited but at work and could not get there till 6 pm. I told the sales guy (marcus I think) that I understood it might not be available by the time of the appointment. And I did not want to come in and waste a trip across town if it sells. He told me he would call me if it did so I would not be wasting my time. I never received the call so I assumed it was still there. I left a work function early to make it to my scheduled appointment. When I arrived I was informed that all the tacomas already sold. Obviously I am now very angry at this point. So I wanted to talk to the guy who didn't do what he said he was going to do. I wanted to look him in the eye and tell him how messed up it was that he would waste someone's time. We have a limited amount of time on this planet and I do not want to waste mine. That coward would not come out to talk to me. 3 different sales people including the internet sales manager whom I had been dealing with before came out to apologize profusely. I appreciated this action but it isn't enough to appease my anger. This sales person should have called me and told me it was gone like he said he would. I have used Bell road toyota for my service on my vehicles since I moved to the valley. And I have to tell you, THEY will NEVER EVER get my service business again. Unless its a recall or warranty. I refuse to give them any money at this point. Also don't believe the price they tell you over the phone. Add 4-5k for their "dealer" adds. Be clear as to what you get on each one because they are NOT worth it. Clearly Management encourages this behavior because not a single manager came out to talk about what happened because they wait for it.....JUST DON"T CARE. Essentially this dealership cannot keep their word and employ shady tactics to sell cars/trucks Book appointments and when you don't have the item they came to see, try to sell them on something else. Oh and the bait and switch pricing is just wrong as well. I will be filing a complaint with the BBB and AZ AG office as well. I hope this review helps you choose a more reputable location.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

went in to look at a tacoma yesterday wasn't the one I wanted but I was considering it. I told the rep I did not want many dealer adds. I selected 2 I liked and he said he would go ask his manger if that was okay only after I signed a line stating I would guarantee to buy the vehicle if he got to that price. These kinds of pressure sales are whats wrong with dealerships. Screwing over long term customers for short term gains due to the current market will only get rid of loyal people. I used to use this dealership for all my service and I will never come back. All the sales rep had to do was make an ask and I would have considered a vehicle I didn't necessarily want. I used the excuse its not the model I want so i refused and left. This is 2 times I came into the dealership and didn't have a great experience. The difference this time is they had a vehicle present. HOWEVER I still did not get to see the inside of the vehicle. In what universe would I ever buy something I didn't get to actually get in, test drive (drive isn't necessary) but getting in and seeing the interior is pretty important. Do better BRT you are going to screw over your long time loyal customers and they will seek other dealerships and when this shortage is eventually over, your customers wont come back. I know I wont.

John Cuccio was the best car salesman I've ever dealt

5.0
by phsx101 on Feb 23, 2022

John Cuccio was the best car salesman I've ever dealt with. He was professional, friendly, patient and very knowledgeable. We worked with him over a period of 6 weeks to get the vehicle we wanted and he was excellent during the whole process. He helped us get a great vehicle for a great price, despite the current state of the industry. We will definitely recommend him to everyone we know that is looking for a vehicle. I will keep his name and number for our future purchases as well. Carter Harper also worked with us and was great! He was professional, courteous and patient too and took the extra time to help us get the car my daughter really wanted. We appreciate both of them very much and would recommend them and Bell Road Toyota to anyone.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I was in the process of doing paper work for a Tacoma and

1.0
by Saul.s.lopez04 on Feb 19, 2022

I was in the process of doing paper work for a Tacoma and we were finalizing the deal and just because another customer came in and put more cash down then I was going to they sold the truck right from under me. I was very upset and caught off guard when they told me it was sold already when I was there first. They tried to sweet talk me into getting into a 4 runner which was not what I wanted and I kept declining. It seemed to me that all they care about is money and not the actual customer . I would not recommend this dealership to anyone. Very disappointed in how they handled the situation. I am a paying customer and all I wanted was that truck and being there first and already having paperwork done you could imagine how I felt after they ended selling the truck to someone else anyway. That is not how business should be done. They kept trying to get me to buy other cars or trucks I had no interest in. Very DISAPPOINTED in this dealership!!!!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, I am sorry for the miscommunication regarding the Tacoma you were interested in purchasing. Please contact me. My name is Kelly Thomas I am the Customer Relations Manager at Bell Road Toyota . I would like to help resolve this matter for you, but I need to have more specific details about your sales experience. My email is Kellythomas@Lithia.com Thank you

We were very pleased with our visit to Bell Toyota and...

5.0
by wcwarchol on Jan 24, 2022

We were very pleased with our visit to Bell Toyota and especially working with salesman, Tim Carrasco. He was very knowledgeable, very sincere, and we certainly would have purchased a vehicle from him had our situation not changed. I recommend him to any of our friends that might be looking for a Toyota. Claire Warchol

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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