Hours of Operation
Cars on the lot
Ambrose Lurks is someone who I will go to as a return customer. I have bought 2 vehicles thru him and trust him. Thanks Ambose
Unreasonable delay in getting in for engine light warning
Just tried to make an appointment for service due to engine light warning. Was advised next available time is a month from now. If vehicle quits running was advised to have it towed in. This is unacceptable.
Will never go back to ever Baxter again. Singed paper...
Will never go back to ever Baxter again. Singed paper work on Saturday drove truck off the lot. Tuesday I get a call saying I need more money for the 2k down payment I had made or a co-signer (haven’t needed one for 6 years) only options I have. Took the truck back and drove my old one back off the lot. I live an hour away. They wasted so much of my time and money. I didn’t even get a full tank of fuel in my old truck don’t ever go there. Huge waste of my time. My sales guy Austin don’t remember his last name was a good guy go deal with. The higher ups screwed me over big time.
Purchase of used truck
Worked with salesman named Marques. He did an excellent job through the whole process of selection, pricing, and repair. When I came to the dealership I really didn't need a newer truck at that time, but I found one I really liked. I told Marques what I wanted for my trade and what I was willing to pay for the newer truck. He said let me take your phone # and see if we can work a deal. I didn't expect to hear back from he, but a day later he called and we made the deal. He also helped me with getting a couple of minor issues taken care of on the truck. Excellent person to work with in sales. This is the 4th car we have purchased from Baxter.
Above and beyond!
Marques Woods went above and beyond with my recent purchase from Baxter. He was extremely helpful, during and after the sale. He went out of his way to make sure I was satisfied with my purchase.
Jake at Baxter was very professional and did an awesome job. They found my vehicle in KC which was they only one left of it’s kind.
VERY HAPPY CUSTOMER!
A BIG Thank you to Dustin Buss and Chauncey Brown of Baxter Ford West Dodge in Omaha, NE!!! They both went above and beyond to help me when the original vehicle I had purchased had some major issues. Dustin and Chauncey worked with me to find another vehicle that would be safe, reliable and a good fit for our family. I so appreciate all of the time they spent with me and would highly recommend them to ANYONE interested in purchasing a new or used vehicle! This was the best experience I have ever had buying a vehicle and I look forward to working with Dustin & Chauncey again in the future!
Poor Communication/Service from Baxter Service Department
I purchased a new 2012 Ford Escape from Baxter Ford on West Dodge in Omaha, Nebraska in 2013. In January 2018, I received a recall notification from Ford Motor Company concerning the fuel delivery module that needed to be replaced. I made two trips to Baxter in January and was told by Tony, the service manager, both times, that the recall parts were still not available. An appointment was scheduled to repair the recall problem toward the end of January. I arrived for the appointment and was told once again that the parts were not available. I was informed that I would be notified of a future appointment once the parts arrived. I continued to check-in with Baxter on several occasions. Each time I was told that when the parts arrived, my name would pop-up and a recall repair appointment would be made and all would be resolved. During this lengthy waiting period I received correspondence by mail from Ford Motor Company as to why the recall repair had not been completed. I responded to the letter with a phone call to Ford and explained the problems I had been having in getting the recall repair resolved. During the phone call, I was placed on hold, and the Ford representative contacted the Baxter service department manager. The representative informed me that after speaking with Baxter, I would soon be contacted by them to resolve the recall problem. After several months of receiving no contact whatsoever from Baxter, I'm still driving my Ford that needs to be repaired for safe driving. Here it is December 2018 and still nothing from Baxter. Unfortunately, I will now have to locate another dealer who hopefully can make the important recall repair. Furthermore... on one occasion this past summer, while getting an oil change at Baxter, I was told there was a nail in my rear tire and it needed to be repaired. Since I have free flat repair at Discount Tire, I took the car there to have the tire checked. After closely inspecting all tires, they did not find any nails or problems, and to this day I've not had a flat. On one other occasion, about a year ago, I took our vehicle to Baxter to get an oil change. They informed me that I needed a new battery. I took our Escape to Interstate Battery and the battery tested good. I drove the SUV for approximately a year and a half before needing to replace the battery. I have decided to buy a new Ford vehicle in 2019. I can promise you, it will not be at Baxter!
Over and above
I had my mercury mariner hybrid loaded with camping stuff and headed out of town to go camping a couple hours away. Before I could get out of town the vehicle shut down. I waited a few minutes and took off again only to have it shut down again. I headed to Baxter Ford at Village Point and after 3-4 more times of it shutting itself down I made it there. They got me right in and spent about an hour troubleshooting it, replacing a hybrid battery air filter and widening out the parameters of when it would shut down. They even washed my car and sent me on my way for only the cost of the filter ($25). They car has worked flawlessly ever since. Baxter Ford was like an angel to me.
Muy buen servicio y en español.
Esperando encontrar un buen carro llegamos por recomendación de una prima y efectivamente nos atendieron muy bien ,nos explicaron muchas opciones y en español muchas gracias Señor Abel y todo su equipo de trabajo.