Baron Auto Emporium

3.1

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Dealership reviews

3.1
Rating and reviews of Baron Auto Emporium are from Cars.com and DealerRater.com

74 reviews

Great Experience. I Love My Mercedes!

5.0
by William Thomas on Aug 05, 2022

Shopping For A Mercedes Truck Is A Daunting Task. The Gentlemen At Baron Auto Emporium Were Patient, Knowledgeable, And Easy To Work With. I Feel Good About Buying My Vehicle From A Local Family Run Business.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Ask for Enis

5.0
by Shakira J. on Jul 31, 2022

I wanted to take a minute to thank everyone at Baron Auto Emporium for our recent purchase. This facility is top-of-the-line. This is our third purchase and each time the quality of service, ease of purchase, and overall buying experience gets better and better. Enis understood our needs, timing of purchase and importance of having a good quality vehicle. I can not thank him enough for taking that under consideration in his efforts to help out.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Fair, Fun & Friendly.

5.0
by Jerome on Jul 29, 2022

Very knowledgeable manager with whom I dealt directly. Derick was also very friendly and accommodating, handling everything with grace and good humor. He gave me a fair trade in on the barely running car I brought him and a fair price on the Mercedes Benz S550 I bought from him. I actually had fun there.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

AAA Customer service

5.0
by Shira Q on Jul 28, 2022

Marquis was excellent, Excellent service and great attitude, awesome customer service and very helpful! Sam was also very helpful, got everything that needed to be done in minutes, very hassle free. Baron Auto Emporium is a very customer service kind of place, all about making their customers happy. My time here was a breeze!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Top guys!!!

5.0
by Jami babcock on Jul 27, 2022

Fantastic, helpful, committed! They made it possible to get my dream car! Fred the owner worked with me personally and Rafine was a great salesman. Thanks again!!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Smooth transaction

5.0
by Jamal P. on Jul 26, 2022

I purchased a Mercedes Benz CLS550 recently, I really enjoyed the fact that it was an easy process without any hassles at this dealership....refreshingly different from past experiences with other dealers. The place is clean and comfortable, staff was friendly.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Very unprofessional and sneaky

1.0
by Alex L. on Jul 25, 2022

Got my car last month and still waiting for my paperwork. Every time I call they give me the run around would not recommend this place to no one very unprofessional!!!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Baron Auto Emporium BMW 328i ROCKS!!!

5.0
by Joseph R. on Jul 22, 2022

I needed a new car - not a brand new car but wanted one that looked like one. Not only does Baron Auto Emporium have so much inventory but they have the best sales and finance dept. I was especially impressed with Marquis. His professionalism and knowledge got me the car of my dreams. Thanks Marquis I would have to say this is one of the best dealerships I've ever been to. The sales associate Marquis who was assisting me with my purchase was of great help and was very friendly. When I need another car here soon I will definitely be coming back to Baron Auto Emporium to get a another great deal! They have won my business for life.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Above & Beyond!

5.0
by Rosita M on Jul 21, 2022

Purchased used Mercedes Benz ML350 from Baron Auto Emporium. What a great experience. Baron Auto Emporium really know how to take care of customer. Easy transaction. I would recommend this dealership to everyone. Best place for service as well. They really look at for you and are very honest. I bought my new Mercedes Benz ML350 from Derek a super personable salesman who made me feel very comfortable in my purchase. He listened to my needs and was very accommodating no pressure no worries he was instrumental in finding me exactly what I was after and at a great price. This dealership is far better than the large meat processing dealers that are out there. I have purchased five Mercedes Benz from this location and always received a fair deal. Service has always been prompt, complete and courteous. They listened to my complaints and acted accordingly. Did not over pressure us to buy the car. Offered us free oil changes for 2 years, also offered us free car washes for life of the vehicle. Baron Auto Emporium was EXCEPTIONAL in our car buying process! Derek is such a down-to-earth guy who made our experience flawless. He gives you that gentleman welcome and not once did anyone make us feel "pressured". The staff is very professional and friendly. Very neat and clean. Pricing was very reasonable!! I would refer anyone I love there a million times over! We LOVE our new car!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Run from these slimy used car salesmen

1.0
by B on Jul 20, 2022

Run from this dealership. I went down 3x to look at a car and when I was finally ready to talk, they added nearly $8,000 in bogus fees to the car. Car listed for $25k and they added junk fees of approx $8k and told me it was listed somewhere in the "fine print". Slimy. scammy. dishonest.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We would like to apologize for your negative experience, there must have been a total misunderstanding as this is not how we conduct business at Baron Auto Emporium. At a moment of your convenience, please contact me directly. I look forward to speaking with you and clarify the matter. Kind regards, Derek Sales Manager 516-758-7240

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