AutoNation USA Phoenix

4.0

Hours of Operation

Service
Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
10:00am–6:00pm

Cars on the lot

200 cars available See all Cars

Dealership reviews

4.0
Rating and reviews of AutoNation USA Phoenix are from Cars.com and DealerRater.com

113 reviews

Autonation Customer Review

5.0
by Gabriel on Mar 23, 2022

JASMINE was super polite and professional when helping me to buying my new car! Also the techs there made sure my car was looked as thoroughly before having me drive it off the lot

Customer service 4.0 Buying process 5.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Stay Away from AutoNation Phoenix

1.0
by Frustrated Customer on Mar 22, 2022

I would not purchase a vehicle at AutoNation Phoenix. Our recent purchase has been nothing but one big headache. There were a couple things that they did not have fixed on the vehicle prior to the sale. We drove 3 hours to purchase the vehicle so they said they would arrange to have us take it to the Honda dealer and they would pay for it. When we took it to the Honda dealer they said they did not have any communication with AutoNation. We ended up paying out of pocket and supposedly they are going to reimburse us. We have been waiting on our plates from the motor vehicle department. It has been almost 3 months. We are on our second temporary tag. I just got a message from them saying that I need to get emissions testing done on the vehicle for them to complete the registration. Emissions are only required in Phoenix and Tucson. Calls to their local and corporate offices are never returned. We are just asked to leave messages. No one calls us back. This is just ridiculous for a nationwide dealership like this.

Customer service 1.0 Buying process 2.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com

I am referring everyone I know to auto nation and to ask

5.0
by Sonyasue5 on Mar 08, 2022

I am referring everyone I know to auto nation and to ask for Daniel he is the best!! He made my auto purchase so much fun!!! You need more salesmen like Daniel and he deserves a raise!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Process was a great experience Stephen and Brenda took

5.0
by Djohnjr5811 on Feb 21, 2022

Process was a great experience Stephen and Brenda took great care of me and I’m very happy with my new SUV

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Thrilled

5.0
by Fcgaddy on Feb 11, 2022

Love the customer service here!! Second vehicle from AutoNation and I absolutely love it. Thank you so much for your patience and of course my new baby!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Good service and payed attention to me and didn't push me...

5.0
by jmeyers116 on Nov 28, 2021

Good service and payed attention to me and didn't push me into nothing. Great experience would recommend people to go. Thank you.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Highly Recommend

5.0
by Brandy on Nov 06, 2021

Easy and Quick Process. No hidden Fee’s. Prices are lowest we found. Highly recommend! Dealt with GM Derek, and Svitlana Clemmer in Finance. Both took no time to get back to me on anything I needed.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Jeff Beacham is by far the most professional, highly...

5.0
by Boo4 on Nov 04, 2021

Jeff Beacham is by far the most professional, highly knowledgeable, go the extra mile car dealer associate we have ever met or dealt with! We dread the process in general but working with him has changed that feeling! What an asset to the Autonation company! We will be back again and again to work with Jeff. Thanks so much for all he’s done to go the extra mile for us! :)

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Bait switch

1.0
by WCrane on Sep 01, 2021

Was lead to believe they had the vehicle I was looking for available. I reserved the vehicle to be held fir me to come look at it.After arriving at dealership and noticing the vehicle parked up near entrance I was looking forward to test driving and possibly taking home the truck I have been searching for. Immediately they wanted keys to my trade for trade in appraisal and as soon as I gave them my keys they decided to tell me the truck I was looking at wasn’t available. They did the same thing to me two weeks prior.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 2.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (623) 432-1720 at your earliest convenience to discuss how we can turn your experience into a positive one.

Practically gave trade on for free. Hi credit score with...

4.2
by N/A on Aug 21, 2021

Practically gave trade on for free. Hi credit score with hi payments...

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
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