AutoNation USA Houston

3.9

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

211 cars available See all Cars

Dealership reviews

3.9
Rating and reviews of AutoNation USA Houston are from Cars.com and DealerRater.com

119 reviews

#1 services

5.0
by Americo F Aguilar on May 27, 2021

Mark Wade did a great job on helping me tried to get me in and out quickly.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

ricogarza1968@gmail.com

5.0
by Americo Aguilar on May 26, 2021

Mark Wade Did a wonderful job in helping me sell my car they gave me a fair price and I plan on doing business with them next time I buy a car I highly recommend working with mark and his wonderful staff.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Americo, thank you for your kind review; we are happy to pass along your comments to Mark here at AutoNation USA Houston! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Yall are horrible

1.0
by Rolando Hidalgo on May 17, 2021

This place is so xxxx ridiculous......they need to get their heads out of their xxx and communicate with eachother instead of giving different info all the time ....

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Untrustworthy, Accident-Damaged Cars Sold As Clean

1.0
by Sara on May 02, 2021

The car I purchased had been in an accident that wasnt on the carfax; it was told to me that this was a clean car. When I had a mechanic review it, he noticed the gaps in the panels weren?t right and the paint didnt have the right shine. AutoNation knew about this damage? afterall, I?d asked them to review for me the maintenance/service report (unfortunately, I trusted them to do it verbally, and I didn?t lay eyes on it)? and they didn?t mention it. At least I caught it in the short 5 day period to return it! I fear others arent as lucky. Do yourself a favor and just avoid this place, they cannot be trusted.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, we are deeply disappointed by your experience at AutoNation USA Houston. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 657-9663 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Satisfied customer

5.0
by Jahvena W on Apr 29, 2021

Cornel is such an amazing rep! He made the process super easy for me. This was by far the easiest process of getting into a new vehicle that I?ve ever had. I should also mention he found a vehicle that not only was in my price range but that also had 1 thing I could not do without. I just want to say thank you because I really was not looking forward to this experience at all! I really love my new car!! I have already recommended them to several friends!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation USA Houston and we hope to be of service again in the future. Drive safe!

Best car shopping experience!

5.0
by Alicia Bodle on Apr 28, 2021

Jhan was beyond great! He answered all my questions and was transparent through out the whole process. I would definitely recommend autonation to anyone looking for an easy experience when buying a car!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are pleased to hear you had such a positive experience with us, Alicia! We appreciate your recommendation of AutoNation USA Houston and we hope to be of service again in the future. Drive safe!

The worst place to buy a car

1.0
by Samantha Williams on Apr 14, 2021

The worst place to buy a car, no communication and lack of customer service skills. The manager is rude and lies about everything. Please don?t waste your time and money go somewhere else to buy a car

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you, Samantha, for reaching out to us. Your opinion plays an integral part in our customer service. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 657-9663. We hope to hear from you.

Excellent customer service

5.0
by Jesus Gonzalez on Mar 27, 2021

Me and my wife had been searching for a car for some time and we were on the point of giving up. We meet Tony and he helped us through the entire process he was patients with us, very easy to talk to. Answered all our questions, we got a good deal and left the dealership with exactly what we wanted for a good deal.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Drive safe!

We was looking for a nice car and got to New cars

5.0
by Eric E Gant on Mar 17, 2021

Great Service Me and my wife love the new cars we bought

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Eric, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.

Sales

5.0
by Jewel Green on Mar 12, 2021

I had a great experience here and my salesman Hector was amazing.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Jewel, we are glad Hector could help! Please don't hesitate to reach out if there's anything additional we can do for you.

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