AutoNation USA Houston

3.9

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

201 cars available See all Cars

Dealership reviews

3.9
Rating and reviews of AutoNation USA Houston are from Cars.com and DealerRater.com

121 reviews

Pleasant, Professional and Polite

5.0
by RobM on Apr 20, 2022

Brett worked with me from start to finish, made everything very easy and understood exactly what I wanted. He even sat with me while we worked through loan account access and payoff values. Thank you for a relaxed experience.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

Great service, very professional and knowledgeable.

5.0
by Marthad5015 on Apr 16, 2022

Great service, very professional and knowledgeable. George and Adrian were great! I will definitely recommend them to my friends and family.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation USA Houston and we hope to be of service again in the future.

Chief Engineer

5.0
by Diaz on Apr 10, 2022

Zo was a very nice sales person, patience and not pushing me to buy my SUV.. He answered all my questions and guided me in the entire process on buying the SUV. Even that he was off the day that I was picking up my SUV he was checking if I was ok getting my SUV. The entire team was very nice to me and the financial team was very patience as well. I had bought around 45 cars in different dealerships in my life and this dealership has been the best experience in buying a vehicle

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Diaz, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Great team at USA Houston

5.0
by Chris on Apr 02, 2022

Entire team works to make the Buying process simple and easy.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Chris, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Houston! Drive safe, and we'll see you on the road.

Worst place Ever!

1.0
by Anna on Mar 31, 2022

Horrible experience I will never step a foot ever as long as I live in an auto nation,and I advise anyone that reads this do not buy a car from these people the they are liars they're con artist and used car sales people that don't care about people's feelings. Manager Jason was nothing but a Liar and told me to leave the store if I didn't have 2000 dollars to give him right there and then! He said" I was wasting his time. Do not buy a car from these con artist. It was an embarrassment in front of all the customers. The management was laughing Jason was laughing they need to pull the cameras To see how they were all acting. Jason needs to be fired.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Anna, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you are willing, please call our General Manager at (281) 766-8699 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

Purchased a Ford truck but after 250 miles, major

3.0
by GoofyDriver on Mar 15, 2022

Purchased a Ford truck but after 250 miles, major problems. Fuel leak, dead battery, etc. I get there are issues with a used car, but FUEL LEAK? Come on, that is a safety hazard! Salesperson was great but as far as vehicle goes, terrible experience!

Customer service 4.0 Overall experience 3.0 Does not recommend this dealer.

Time will not be wasted

5.0
by Luis on Feb 21, 2022

The experience was like no others we had an amazing help from Hector Andrade from AutoNation USA Houston. He was very kind and tried to find anyway to help us we were going to walk away without any car because the one I came to look at was under maintenance unfortunately. But he suggested if we wanted to look at other cars so we wouldn’t have wasted our time and there it was the car he suggested. The car was amazing I loved it I was really happy that he didn’t just give up on me and let me walk away because I could’ve regretted it for my whole life.

Customer service 5.0 Buying process 3.0 Quality of repair 4.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Luis, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!

Great, friendly service! Muhammad was very attentive and...

5.0
by andrewjrupp on Feb 09, 2022

Great, friendly service! Muhammad was very attentive and made the process easy. Would recommend others to purchase a vehicle at this location.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Needed a car right then and there and Damien was very...

5.0
by Fshateria on Feb 02, 2022

Needed a car right then and there and Damien was very professional and helped me get the car I was looking for . 10/10 would recommend this dealership. Great service !

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Chris was very easy and nice to work with and made fair...

5.0
by leonardvarnum on Jan 27, 2022

Chris was very easy and nice to work with and made fair offer on my truck. Process was very fast and easy. Definitely will recommend to friends and family

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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