AutoNation Toyota Arapahoe

4.5

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

351 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of AutoNation Toyota Arapahoe are from Cars.com and DealerRater.com

2200 reviews

Excellent service!

5.0
by sevenfigur on May 17, 2022

Excellent service! They actually care and listen. Will make it work. I will always take my Toyotas here only. Best service center in Colorado.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The guy who met me at my car was very helpful and solved

5.0
by wardhorde on May 17, 2022

The guy who met me at my car was very helpful and solved my problem without having someone look at my car. I asked when my next service was due and he said "now". That was great because I didn't have to come back. This was a much better experience than last time. Last time I went, a different service rep chastised me for not coming in sooner and couldn't be bothered to talk to me when my work was done.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Thank you for the honest diagnostic on my 1999 Toyota

5.0
by iali92 on May 17, 2022

Thank you for the honest diagnostic on my 1999 Toyota Sienna. I did not get any repairs done

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The service department was really nice in letting me know

5.0
by Alexnicole on May 16, 2022

The service department was really nice in letting me know what I should do now and what I could hold off on until my next appointment so the cost wasn’t so high for me.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

My service agent was great, explained everything and

5.0
by regina_cunningham on May 16, 2022

My service agent was great, explained everything and stayed in close contact with me. Great service

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Answer the phone, not place customers in the phone loop

2.0
by Deidre Ashton on May 15, 2022

Answer the phone, not place customers in the phone loop where it just keeps, looping around and around. Have service reps answer/return phone calls within a reasonable period of time. As experts, if you don’t know what’s wrong, don’t just guess and charge for a misdiagnosis nor did it fix the issue. I had my Lexus looked at in Dec 2021 for light indicator on dash/brake light issue. $236 later issues continued. I called & called, days, weeks. Finally, I was off from work so I came in to make an appointment to bring it back in. I stood there for a some time unacknowledged until a guy finally stopped and asked had I been helped. I said no and he then brought me to the desk of a guy who had looked at me several times but never offered any assistance nor even said, someone will be with you shortly. I told him my issue and how I had called over & over about the issue but no one ever returned my call and I was always put through to the rep’s voicemail. He says, well he’s been out for last few days. I said it was months ago. I brought it in for my appointment on 5/11 and Was told it was something else (sockets were bad) which would be $1,000 to fix. I am not at all impressed with this service. Then I was told, we can’t refund you the $236 because that’s what the tech “thought” was the problem but we can charge you labor at “warranty rate” $600 which doesn’t include the cost of the parts. Never returning there! $236 lesson well learned.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Hi Deidre, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (303) 578-6111. We hope to hear from you.

Excellent service visit.

5.0
by bulendw on May 15, 2022

Excellent service visit. Jeremy Sittner was very polite and professional All service was done to total satisfaction.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

just nowNEW I bought my car here a few years ago.

5.0
by Lori on May 15, 2022

just nowNEW I bought my car here a few years ago. The price was great and it didn't feel as if I was getting a bad deal, despite the dealership obviously needing to also need to be making money. I ended up with a service package that was included thanks to the person helping us out. I generally make appointments and solely have gone to this AutoNation despite being able to take it to any AutoNation dealer. The wait is never too long, with my first two oil changes taking aboutban hour. This last time they estimated an hour and a half which had been spot on!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Lori, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

Straight forward talk.

5.0
by ToyotaCustomer on May 14, 2022

Straight forward talk. Usually knowledgeable ( the service advisors could use a bit more repair knowlege besides’reset the warning lights/sensors’).

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi. We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

Last week I will visit there for maintenance my car.

5.0
by Yadav Kx on May 14, 2022

Last week I will visit there for maintenance my car. Service is really quick again and again I will visit this place. Thanks

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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