AutoNation Subaru Scottsdale

Great guys and great service - as always! Thank you!!! ten, eleven, twelve, thirteen, fourteen, fifteen ....... WHEW!

Absolutely great associates who are most knowledgeable about their vehicles and extremely helpful (totally customer oriented). Thank you, I will buy from you again.

Great service, keep you updated on the work they do and very helpful in answering questions.

They were curtious and willing to answere any questions that I had. It was easy to schedule an appointment for service .

All personnel pleasant and helpful. Pricing was honest and easy to understand. Process easy to understand

Honest Service, reasonable wait times. I really like the new video walkaround of the vehicle on the hoist with visual references to any other recommended work.

No need to bribe me with anything; I have found consistent military grade awesomeness and next level great customer service from the team at AutoNation Subaru, from Steven to the techs that work on my WRX everything has been excellent. My unit is performing as new and I enjoy both the drive from Peoria to Scottsdale and spending a little time with the team, they are like family to me.

I originally called the dealership because I didn’t want to leave a review on line. I thought it would be more helpful to communicate with the sales person directly because I really wanted her to thrive and understand what I was trying to communicate because it was such as disappointment. In truth I blame the dealership for putting her in that position because she was’t ready. We went to the Subaru dealership with the intention of purchasing a car. When we got there several of the employees were conversing in front of the building with each other. There weren’t many cars in the lot. We were looking at the Forester, Outback and especially the Crosstrek. We were assigned a young woman to help us. I had several questions about the number of cars in the lot though I kept getting the same answer that wasn’t answering my question. It was as though she just couldn’t say “I don’t know.” This became a theme. We asked to take a couple cars for a test drive though we weren’t allowed to take the actual car we wanted for a test drive and couldn’t get a clear answer why. I would repeatedly have to ask more and more questions to poke holes in the vague answer we were getting. When we finally got into the car with the salesperson it felt like we were just taking her for a spin. She didn’t have anywhere to take us, was not aware of the different engines between the cars, size differences, safety features, or anything with financing. She also wasn’t aware of the Crosstrek hybrid. I had to ask all the questions and some of her answers were wrong, others she was speculating the answer and others she finally admitted she didn’t know. I had done research on the vehicles and only one of her answers was accurate. She was unable to say no or I don’t know and instead made up information. There were also a couple safety features that we were unaware of and she didn’t guide us to explore or experience them. It was a joke and upsetting that a car company whose mission statement is : “Our mission is to deliver a peerless (unrivaled) customer experience. Our vision is to be America's best place to buy and service cars and trucks.” Would mess around with someone who is wanting to spend $35,000 on a car. For some people that is 2-3 years of income. When we parked the last car after the test drive she went inside and came out with a person who could answer all of our questions. It felt disrespectful to put her in that position and also to our time and money. The experience at all the other dealership’s, especially the AUDI, was exceptional and gave us more clarity on how unprofessional that experience really was. So I called her to let her know personally because I wanted her to be e powerful and didnt feel like it was necessary to post on line or talk to her supervisors. That night, between 7 and 8 pm I got a call from the dealership. The call was recorded and a supervisor listened to the call. I was surprised by the call. I thought they were calling to give more clarity on the situation. Instead he was calling to lecture me on how inappropriate and insensitive it was to contact the salesperson and ‘criticize her” for her work. He was defending her instead of listening to me. I asked him about the mission statement and he relayed it to me. I then asked would the best dealership have a sales representative know the different kind of engines that are included with the various models (there aren’t that many) and he said no. It is an AutoNation site though it specializes in Subaru. If someone is wanting to give the place that has a mission to give the best experience $35,000 for a new car - at the very least I would hope they would know what you are talking about. Instead we got lies, inaccurate information, avoidance, defensiveness, a woman who had no business being on the sale floor alone and a rude upper sales person calling me after 7pm to lecture me. Ridiculous and so unprofessional.

I've been coming to this dealership to buy cars and for service for a long time.. Every experience has been good, from salesmen knowing their cars thoroughly to pleasant and quick service. Making an appointment is so easy and when I get there they take my car right in so it's serviced completely in just under an hour.

My car salesman committed to ordering touch-up paint for a certified vehicle that I purchased. Several weeks after my purchase, I followed up to check status and he committed once again to have the paint shipped to my home. Two months later - nothing. I would not have purchased a vehicle with a damaged bumper if I I knew this dealership could not be trusted.