AutoNation Hyundai North Richland Hills

4.6

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Cars on the lot

72 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of AutoNation Hyundai North Richland Hills are from Cars.com and DealerRater.com

255 reviews

Dont let them run your credit!!!!!

1.0
by GC8288 on May 24, 2022

Very dissatisfied with this dealer and their games. They like to withhold information and give incorrect information. Then when you don't like their financing and you come with your own, they say oh we only go through our financiers and now don't accept outside financing. Thats to say the least!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi, we are deeply disappointed by your experience at AutoNation Hyundai North Richland Hills. We'd like the opportunity to turn your experience around. Please reach out to us at (817) 953-6549 at your earliest convenience to discuss how we can turn this experience into a positive one.

Do not purchase unless you want two car loans

1.0
by Deborah Davis on Feb 18, 2022

Do not purchase here unless you want two car loans! Purchased vehicle in Dec, it is now mid Feb and the dealership has still not paid off my trade-in. I am now stuck with two auto-loans. No-one answers dealer phone number. Salesperson, Noor, said he forwarded to finance. No-one has called me back. Never have I ever experienced a dealer not paying off the trade-in in a timely manner. Poor management, poor business practices, not trustworthy. Poor customer service. Broke contract by not paying off my trade-in. Not trustworthy to fulfill their end of contract. If you owe on your trade-in YOU WILL have to carry two auto loans until they get off their lazy keesters and pay your trade-in off. Can you afford two auto loans?

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Michael

5.0
by Francis Castillo on Jun 21, 2021

Michael in service was very helpful and kind I had my car serviced and oil change

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Francis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Amazing customer service by Mo!!

5.0
by Brian S. on Jun 16, 2021

The service was amazing!! Mo, who is a rep at Auto Nation Hyundai in North Richland Hills, Texas. Did a great job explaining the car and features. He helped me pick a totally different car that I wasn?t even expected to test drive and didn?t over sell me. He was patient, precise, and true to his word. He has found a long time customer from his exceptional customer service. Thanks Mo!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Brian, thank you for your kind review; we are happy to pass along your comments to Mo here at AutoNation Hyundai North Richland Hills! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Not Different than Most

2.3
by Rodney Jackson on Jun 12, 2021

When I call inquiring about I saw online the sales person was very attentive and responsive. I quickly made my way to the dealership as I knew the car might not last the day. I purchased the car but was told I needed to return three days later because they haven?t had time to inspect or detail it. After the third day, I figured I better call to make sure the car is ready. I finally reached him after and was informed that car needed a new radiator and the passenger window needed repairing. Basically it took them 8 days to repair a radiator and window. After getting the car, I had it inspected and found 8 major problems which they refuse to address in any manner. I might as well had purchased from an individual or a ?mom and pop shop?. Note: to the dealership credit, they did loan me a loaner car on the 7th day.

Customer service 1.0 Buying process 4.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Rodney, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (817) 953-6549 to discuss what we can do to help.

No choice

2.8
by Dorothy Gray on Jun 09, 2021

I only went back because my car broke down and I didn?t have the money to go to the Fort Worth location. I will never go get my oil changed at this location. At the beginning of the pandemic, they refused to wear a mask in my car when taking it into the garage. I have low immunity and needed them to do this. I will never buy this brand car again. The metal on the top on the car gets mysterious dents.

Customer service 1.0 Buying process 3.0 Quality of repair 5.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Dorothy, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 953-6549 to discuss what we can do to help.

Great Service

5.0
by Matt Baumer on Jun 08, 2021

Had a great experience. The service was quick and easy. Brought car in for oil leak and was fixed and back on the road within a couple hours.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Matt, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Do not buy here

1.0
by Lance on Jun 06, 2021

You negotiate a price and they will add on fees later. I asked them twice if the price included everything except sales tax and they said yes twice. Then they put a purchase order in front of me with fees added.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Lance, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 953-6549 to discuss what we can do to help.

No surprise adding to the deal

4.0
by Nam Nguyen on Jun 01, 2021

I searched online and finally tried it out at this dealer. There is no hiding, add on surprise when you step in. Whatever price they put online is the price you expect to pay.

Customer service 4.0 Buying process 4.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

Always a positive experience

4.8
by Stephanie on May 29, 2021

Service took a much shorter time than anticipated and the staff is always welcoming.

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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