AutoNation Hyundai North Richland Hills
Hours of Operation
Cars on the lot
Dont let them run your credit!!!!!
Very dissatisfied with this dealer and their games. They like to withhold information and give incorrect information. Then when you don't like their financing and you come with your own, they say oh we only go through our financiers and now don't accept outside financing. Thats to say the least!
Hi, we are deeply disappointed by your experience at AutoNation Hyundai North Richland Hills. We'd like the opportunity to turn your experience around. Please reach out to us at (817) 953-6549 at your earliest convenience to discuss how we can turn this experience into a positive one.
Do not purchase unless you want two car loans
Do not purchase here unless you want two car loans! Purchased vehicle in Dec, it is now mid Feb and the dealership has still not paid off my trade-in. I am now stuck with two auto-loans. No-one answers dealer phone number. Salesperson, Noor, said he forwarded to finance. No-one has called me back. Never have I ever experienced a dealer not paying off the trade-in in a timely manner. Poor management, poor business practices, not trustworthy. Poor customer service. Broke contract by not paying off my trade-in. Not trustworthy to fulfill their end of contract. If you owe on your trade-in YOU WILL have to carry two auto loans until they get off their lazy keesters and pay your trade-in off. Can you afford two auto loans?
Michael in service was very helpful and kind I had my car serviced and oil change
Hi Francis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing customer service by Mo!!
The service was amazing!! Mo, who is a rep at Auto Nation Hyundai in North Richland Hills, Texas. Did a great job explaining the car and features. He helped me pick a totally different car that I wasn?t even expected to test drive and didn?t over sell me. He was patient, precise, and true to his word. He has found a long time customer from his exceptional customer service. Thanks Mo!
Brian, thank you for your kind review; we are happy to pass along your comments to Mo here at AutoNation Hyundai North Richland Hills! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Not Different than Most
When I call inquiring about I saw online the sales person was very attentive and responsive. I quickly made my way to the dealership as I knew the car might not last the day. I purchased the car but was told I needed to return three days later because they haven?t had time to inspect or detail it. After the third day, I figured I better call to make sure the car is ready. I finally reached him after and was informed that car needed a new radiator and the passenger window needed repairing. Basically it took them 8 days to repair a radiator and window. After getting the car, I had it inspected and found 8 major problems which they refuse to address in any manner. I might as well had purchased from an individual or a ?mom and pop shop?. Note: to the dealership credit, they did loan me a loaner car on the 7th day.
Hi Rodney, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (817) 953-6549 to discuss what we can do to help.
I only went back because my car broke down and I didn?t have the money to go to the Fort Worth location. I will never go get my oil changed at this location. At the beginning of the pandemic, they refused to wear a mask in my car when taking it into the garage. I have low immunity and needed them to do this. I will never buy this brand car again. The metal on the top on the car gets mysterious dents.
Hi Dorothy, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 953-6549 to discuss what we can do to help.
Had a great experience. The service was quick and easy. Brought car in for oil leak and was fixed and back on the road within a couple hours.
Hi Matt, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Do not buy here
You negotiate a price and they will add on fees later. I asked them twice if the price included everything except sales tax and they said yes twice. Then they put a purchase order in front of me with fees added.
Hi Lance, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 953-6549 to discuss what we can do to help.
No surprise adding to the deal
I searched online and finally tried it out at this dealer. There is no hiding, add on surprise when you step in. Whatever price they put online is the price you expect to pay.
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Always a positive experience
Service took a much shorter time than anticipated and the staff is always welcoming.