AutoNation Ford Valencia

Mike Is my Service Advisor and always quotes my estimates super close or under the total when I pick up my truck. Quick with getting the work done when the Appointment Is made!

Good staff. Quality shop work. It would be nice if they asked car after it was there there days.

I love this dealership. I believe they are very thorough and reasonably priced. Greg Speer was especially helpful and humorous!

I had my Oil change in and out in 1 hour record time for a car dealership

IT WAS VERY GOOD EXPERIENCE AND I THANK YOU GUYS FOR BEING PROFESSIONAL AND PROMPT --

My service advisor Sam was great and very courteous. They returned my car back to me under the time anticipated.

I have a couple gripes and it's not the advisor's fault it is how they are trained or told to conduct business. So they are very DISPARATE with actual costs. I took my vehicle in for a coupon service (multi-point high mileage check type). 1. I asked the cashier if the service portion had a charge since no one scanned or asked for my coupon. They could not answer the question... they looked at the invoice like I had just done... could not answer. I ended up finding it buried in the paperwork... as $0.00. Ok good, but why can't anyone answer the question about your paperwork? 2. Next when the vehicle was almost ready I was told I might need a new air filter. No problem, I was overdue. When I asked the cost I was told "about $20." Then I was asked more than once in this fashion, "would you like me to add that and I can put it in for you? Or you can do it yourself its super easy." More than once, I was asked if I wanted the technician to put it in. "Its no problem at all I can do it, its very easy." So I said yes. Upon searching the invoice I am charged $26 for the filter (not vastly apart from what I was told) but there is a $36 charge for installation!! WHEN WERE YOU GOING TO DISCLOSE THIS? I get there might be a charge but never at any point was it mentioned and I felt very deceived. Now I as a customer must ask multiple times to get a full and complete answer on pricing. I will be reaching out to have this refunded.

Very friendly and professional, our new truck was delivered in beautiful condition, with a full tank!

When we called AutoNation Ford Javier answered the phone. He was very polite as we told him our problem we were having with our 2016 Explorer. He got us in right away and kept us updated. We had to wait for parts to come in. Javier set us up to get a rental car since it was covered in our warranty. He let us know when our car was done and we could pick it up.

Convenient and fast process. My experience was hassle free and very helpful staff! Sal was the best!