AutoNation Ford Panama City

4.5

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–7:00pm
Tuesday
8:30am–7:00pm
Wednesday
8:30am–7:00pm
Thursday
8:30am–7:00pm
Friday
8:30am–7:00pm
Saturday
8:30am–6:00pm
Sunday
Closed

Cars on the lot

163 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of AutoNation Ford Panama City are from Cars.com and DealerRater.com

860 reviews

Professional service through the entire process. Would...

5.0
by Kropp5 on Dec 19, 2021

Professional service through the entire process. Would recommend them to anyone looking for excellent service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Excellent service, excellent facility. Even as short...

5.0
by john46229 on Dec 17, 2021

Excellent service, excellent facility. Even as short handed as they were, they were able to get my vehicle serviced in the time specified, and under the anticipated cost. All due to the efforts of Mr. James Maddox and a crew of technicians second to none.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Checked in early and they were able to take care of the...

5.0
by dankezflick on Dec 17, 2021

Checked in early and they were able to take care of the car quickly, great service

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Worst. They put my family's life at risk. They need new...

1.0
by Cheryl Sayre on Dec 15, 2021

Worst. They put my family's life at risk. They need new employee's who care. We took our truck in November 10th. They said the motor blew up. We had to pay for a new motor. We got it back Friday 12-10-21 at evening time. We went to dinner and the truck was not right. My husband looked it over Saturday and realized oil all over still and they only tightened 2 cab mounts. Aggravated, pissed, and furiated took back 12-11-21. Our kids rode in an unsafe vehicle. Our lives were put in danger. My husband went back 12-14-21 to pick up and they said it was ready again. So he checked the cab first thing and low and behold the same. He flipped his xxxx again. We got the truck back again 12-14-21 and it seams to be good. I paid almost $13,000 and the service we was given was the worst I have ever been through. We could have died in that truck due to them.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Ridiculous method of customer service. No real answers to...

1.0
by Wjennl5 on Dec 15, 2021

Ridiculous method of customer service. No real answers to a real problem. Glad I had other options. Horrible culture at this dealership. No one really cares and it reflects the owner disposition.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you very much for sharing these comments, Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (850) 253-7000 to discuss what we can do to help.

Top notch service fast and efficient. I will get all of...

5.0
by jessieebey on Dec 14, 2021

Top notch service fast and efficient. I will get all of my service work done there.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

The check out was fast and correct. Nice people and the...

5.0
by dcoatley on Dec 14, 2021

The check out was fast and correct. Nice people and the car was fixed correctly.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

Went in for oil change! Oil leaking, found it was over...

1.0
by Fran on Dec 13, 2021

Went in for oil change! Oil leaking, found it was over filled! Went back to fix it said it was a washer on oil pan! But did explain why the oil was over filled! Called left message waiting on phone call

Customer service 5.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Fran, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

I have left 4 messages 3 to service manager, 1 to assistant manager and haven’t heard back from no one!! Poor customer service!

a great place to take your vehicle. Fast service. Very...

5.0
by janetleegillis on Dec 12, 2021

a great place to take your vehicle. Fast service. Very nice and helpful service staff.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk. Safe travels!

They were nice and had taken care of the issues with my...

5.0
by B on Dec 11, 2021

They were nice and had taken care of the issues with my vehicle and topped off the washer fluid

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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