AutoNation Ford Panama City

4.5

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–7:00pm
Tuesday
8:30am–7:00pm
Wednesday
8:30am–7:00pm
Thursday
8:30am–7:00pm
Friday
8:30am–7:00pm
Saturday
8:30am–6:00pm
Sunday
Closed

Cars on the lot

191 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of AutoNation Ford Panama City are from Cars.com and DealerRater.com

877 reviews

I had a recall on my 2020 Ford Explorer for the backup...

5.0
by linda on Jan 13, 2022

I had a recall on my 2020 Ford Explorer for the backup camera. I was pleased they could reset it and I didn't have to leave the car.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are pleased to hear you had such a positive experience with us, Linda! If you ever need help, just give us a call. Happy motoring!

I’ve been going to Autonation Ford for my vehicle service...

5.0
by Dmwhite63 on Jan 12, 2022

I’ve been going to Autonation Ford for my vehicle service for over 30 years and have always been pleased with their service!

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Panama City. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

Professional clean facility and my service advisor John...

5.0
by jdparavicini on Jan 11, 2022

Professional clean facility and my service advisor John went above and beyond to to assist me where's my vehicle

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

Held my car for over two months. For the entire two...

1.0
by 2reeseu02 on Jan 11, 2022

Held my car for over two months. For the entire two months they lied on a number of occasions regarding the state of my car and what was going on. This is probably some of the worst service I have received from a dealer ever. Even though Ford makes nice cars there customer service alone will push me never to buy a Ford ever again.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (850) 253-7000 to discuss what we can do to help. We hope to hear from you. Take care!

Was really pleased when John was able to fit me in on...

5.0
by Pineapplewilly on Jan 10, 2022

Was really pleased when John was able to fit me in on brake boost repair. Once he had a tech review the problem, they got the parts ordered and my vehicle repaired in minimal time. I was without the car for 4 days but two of them were the weekend...so actually a speedy turn around. This dealer has always been responsive to maintaining both of my vehicles and will continue to get my business support. Kudos to all involved!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Last 3 times when having maintenance our vehicle was done...

3.0
by Dingding on Jan 10, 2022

Last 3 times when having maintenance our vehicle was done and just sitting there and we had to go tell the service person it was there. When we first started going here the mechanic handed the keys to the service guy and you were out of there in a few minutes, not anymore. This sucks! And it seems like you are way over booked.

Customer service 3.0 Overall experience 3.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (850) 253-7000 to discuss what we can do to help. We hope to hear from you. Take care!

Dropped my car off to have recall work done. Was assured...

1.0
by Stage_0220 on Jan 08, 2022

Dropped my car off to have recall work done. Was assured when I made the appointment that all of the parts were in stock for the work that needed to be done. Nope, I was informed when I picked it up that they didn’t have the parts for one of the recalls and I would have to bring it back. I have had the appointment for three months. They had more than enough time to make sure they had what was needed. Then they tried to charge me $700 to “replace” a piece of plastic that had come unattached. When I called the speak with someone about it I was hung up on twice— finally got in touch the the service department manager who told me he would go look into it and call me back. Never heard from him. Next communication I received was a text telling me my car was ready for pick up. Arrived to find the piece they wanted to charge me for was easily reattached and didn’t need to be replaced. When going over my inspection they had completed I was told I needed new tires. I just got all new tires in September… it’s January… Pretty sure my tires are just fine. When I told the tech this he just looked at me like I was stupid. I can assure you outside of having recall work done there since I don’t have another choice there is no way I would ever return to the Ford dealerships service center. Poor customer service and all they are put to do is make a buck… lying to try to get people to spend money unnecessarily.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (850) 253-7000 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

Never got a call back, email or any other form of contact...

1.0
by sberlins on Jan 07, 2022

Never got a call back, email or any other form of contact from dealer after inquiry.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (850) 253-7000 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

Lack of communicationHad my car 12 days on repairHad to...

4.0
by Bruce Barton on Jan 05, 2022

Lack of communication Had my car 12 days on repair Had to return car next day still not repaired

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hi Bruce, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (850) 253-7000. We hope to hear from you. Take care!

returned the car a third time; heater hose assembly and battery required. Much better communication this time. All repairs seem to be completed. Pickup on Thursday January 13. All three repairs from December 21-January 13 Everything seems fine.

Mark S.,was extremely helpful and knowledgeable on the...

5.0
by Bob on Jan 05, 2022

Mark S.,was extremely helpful and knowledgeable on the truck I purchased over the holidays. It was a whirlwind 14 hour round trip to get to the dealership in Panama City and his actions during previous days made the journey worthwhile. Job well done Mark!! Thank You.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Bob, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

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