AutoNation Ford Panama City

4.5

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–7:00pm
Tuesday
8:30am–7:00pm
Wednesday
8:30am–7:00pm
Thursday
8:30am–7:00pm
Friday
8:30am–7:00pm
Saturday
8:30am–6:00pm
Sunday
Closed

Cars on the lot

145 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of AutoNation Ford Panama City are from Cars.com and DealerRater.com

772 reviews

The experience at the dealership was exceptional but the...

4.0
by Bobby.Schaubhut on Nov 23, 2021

The experience at the dealership was exceptional but the appointment process was frustrating. When you call in the put you in a cue that holds 10 callers I think. When you sit in the cue for several minutes and work your way up to number 1 then nobody answers the receptionist answers then she puts you back in the cue back at number 10 and the whole process starts over again very frustrating

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

John Meola is the only reason I am rating this Dealership...

4.0
by brooksappr on Nov 23, 2021

John Meola is the only reason I am rating this Dealership this high. John stayed in contact with me when I had carried my truck in for a Cam Phaser Code recall and the mechanics returned the truck back to me with it not properly repaired and caused a major repair to be needed. I was in 505 miles under having the problem covered by warranty when carrying the vehicle in the first time. The truck began to run very rough and a loud clicking noise in the engine began. I called the dealership and they ended up sending a tow truck to take it into the shop for a second time. The dealership used the mileage on the truck at the time the truck was picked up by the tow truck or 500 miles over the mileage that would have been covered by warranty. At first the dealership told me it would be over $900 to repair the problem. I protested to the charge and called Ford Motor Company to inquire what I could do. I spoke to two employees and a supervisor who read me the rule on the repair and never offered a solution. John Meola took the original ticket to his service manager that approved the repair at no cost. I spoke to two people in management at the dealership that offered no solution. I brought the same case to them as I did John Meola and John was the only person willing to go the bat for me to do what was right. I give John Meola a "5 star" rating for being honest and caring. If not for him would not recommend this dealership.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.

All was well except they didn’t reset my service reminder...

4.0
by Ulmerszoo on Nov 22, 2021

All was well except they didn’t reset my service reminder so I now have a message that says I am 20,000 miles overdue for an oil change. I do not remember the names but everyone was very nice.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

Really great dealership that helps make sure you have a...

5.0
by ymontross on Nov 22, 2021

Really great dealership that helps make sure you have a positive experience and worked to help us get a better deal on our financing. Jackson is awesome to work with, followed up with me to make sure I knew all the features of my new 2021 Ford Bronco Sport. Charlie in financing was very kind and informative when answering our questions. I didn’t feel pressured into anything like I had felt at other dealerships farther away. Highly recommend this place

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Hard to get service representative response. Only after...

1.0
by bayou_boy70343 on Nov 22, 2021

Hard to get service representative response. Only after emailing the GM did he contact me. Several issues with the engine, truck shut down due to loss of oil pressure from oil leak. They found the leak but not the cause, was told that I need a new engine. Other issues are high fuel rail pressure and #8 cylinder misfire, neither of which were diagnosed. Told them that I had a powertrain warranty, they called it in and told the warranty company that it needs a new engine because of the oil leak. Never diagnosed the cause or the other 2 issues. Warranty company denied any coverage. Asked for the oil leak to be fixed so I can bring it to someone else who will actually look at the issues. Picked up the truck (running as before shut down), drove it home and to work next day (too dark to inspect the truck). After work noticed the two front body bushings were missing half of the parts (may have been damaged before but not missing). I've been driving Fords for 35 years and this is the first time I've had this much bad experience with dealership service (autonation and Bentonville dealership) after this one is paid off I will move on to a different brand. I'm very disappointed with Ford right now.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Clean and prompt service very knowledgeable. David always...

5.0
by Gregw.york on Nov 21, 2021

Clean and prompt service very knowledgeable. David always is professional and gets us in and out in reasonable time.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Over the past 2.5, years, I’ve had only very good service...

1.0
by 408bch on Nov 20, 2021

Over the past 2.5, years, I’ve had only very good service experiences… until this week. I was the first person there when AutoNation opened on Wednesday, and had a appointment for a minor, occasional stalling issue. I never got a follow-up call. After trying to call eight times, I finally got through at 2:50 and was told my technician left for the day at noon. I scrambled, got an Uber, and then borrowed a car to get home. Next day, I was at AutoNation at 7am and talked to the tech. He apologized, said they hadn’t found anything wrong and needed my truck another day. I said I had to have it by 2:00; he said he’d call me by 1:00. At 1:55, I called to find out what was going on and was told my tech was again gone for the day. I Ubered to AN and met with the service manager, James/“J”, who seemed sincerely apologetic. I got my F-150 and drove home (no charge, except $35 total to Uber). I’m thinking AutoNation-Panama City needs an effective process to transfer customers to another tech when the initial tech leaves during the day. While they may not always be able to pinpoint a problem with a vehicle, they CAN ALWAYS communicate.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Shane was very helpful in getting my truck in and out for...

5.0
by Randallrbi on Nov 19, 2021

Shane was very helpful in getting my truck in and out for recall in timely fashion

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Very nice explain everything in detail was true to his...

5.0
by Karen.townes on Nov 19, 2021

Very nice explain everything in detail was true to his word on completion time, constantly ask if there any else I needed or didn’t understand nice young man.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

I made an appointment for a routine oil change on the...

5.0
by duncanlogistics on Nov 19, 2021

I made an appointment for a routine oil change on the Ford app. Arrived at the dealership and was promptly taken care of. The entire process from start to finish was excellent.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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