AutoNation Chrysler Dodge Jeep Ram Katy

4.2

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

167 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of AutoNation Chrysler Dodge Jeep Ram Katy are from Cars.com and DealerRater.com

1214 reviews

The Service Technician was very professional.

5.0
by Keep Repair on Jun 02, 2022

The Service Technician was very professional. He explained why additional services were warranted. The service was completed quickly.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!

I was very impressed with the service tech streaming the

4.0
by Jesrivera1 on Jun 02, 2022

I was very impressed with the service tech streaming the service check and recommended services for my truck. And kept me informed via text every step of the way until the service was completed. You were supposed to give me a quote for a differential flush but was not provided one. Customer service has improved greatly. Keep up the great work. Regards, Jesus Rivera

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Quick and easy oil change.

5.0
by Mellkennedy on May 31, 2022

Quick and easy oil change. Super friendly service provider. I think I only waited 45 minutes.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

Barry did a great job or working hard on this sale.

5.0
by brackinchris on May 31, 2022

Barry did a great job or working hard on this sale. He was very persistent and courteous along the way!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello Brackinchris, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

By far the worse experience.

1.0
by Avasi Álvarez on May 31, 2022

By far the worse experience. On May 11, 2022, I took my car to AutoNation and was serviced by Alejandro. Nice guy. He informed us that a diagnosis for our 2013 Jeep Grand Cherokee (Laredo) would be completed by May 13, 2022. They offered us a ride to the nearest rental place. The ride was over an hour late, forcing us to take an Uber. We call on May 16, 2022 because we didn’t hear anything. Alejandro still didn’t know what was wrong with the car. We finally hear on May 18, that the transmission fluid was low. We call our warranty. AutoNation is extremely over prices, charging almost $200 an hour, they come back with a $8k bill. We choose to pay for the diagnosis and take the car elsewhere. On May 28, 2022, we attempt to pick up the car and the car does not move. Despite us driving the vehicle to AutoNation. On May 31, Alejandro tells me that the mechanic emptied out the transmission fluid and that’s why it wouldn’t drive. I am still waiting for a response as to the status of my vehicle. I would never take my vehicle or recommend anyone to that AutoNation. I have first hand accounts from 2 other customers that had a horrible experience.

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Avasi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (281) 715-6920. We'd appreciate the chance to make your experience a positive one.

I have yet to receive my car. Every time I call I am transferred to a voicemail. Can I get my car back please ?

Really disappointing.

1.0
by SJ on May 31, 2022

Really disappointing. They accepted a $1,000 deposit for a custom ordered vehicle, but forgot about it when doing all the finance paperwork. Since the paperwork was almost done when my husband asked about it, the finance guy, Hunter conveyed that he was “processing it separately now” and it would show up as a refund on my card in 3-5 business days. That was 11 days ago and nothing is processed or pending. I sent an email, left a voicemail, and even called the sales department and was told he was heading to the office and would call me back asap. That was days ago and nothing. No call. No email. No text. No refund. Horrible customer service from the finance department.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, we appreciate you for bringing this matter to our attention. Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Everyone was very nice & efficient in the service

4.0
by aggieteacherlvw on May 30, 2022

Everyone was very nice & efficient in the service department. I would have given 5 stars, but had to fill up my own tire at a gas station after my 5-wheel tire rotation on my Jeep.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Mr Cory Jones did an amazing job helping us find our

5.0
by Gtabares1993 on May 30, 2022

Mr Cory Jones did an amazing job helping us find our Durango. We got a great offer for our old vehicle and the expensive overall was great.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!

take my car, wait 8 days for them to tell me the

1.0
by Scarlethzuniga81 on May 30, 2022

take my car, wait 8 days for them to tell me the diagnosis to send it to be repaired. I paid $500 without them knowing I had the car.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Katy. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 715-6920. We hope to hear from you.

Brought jeep in for shifting issue.

1.0
by jc_smith on May 30, 2022

Brought jeep in for shifting issue. Would not go over 30mph. 4 days later was told front wheel bearings were out. Luckily, parts were not available. Took to another dealership. Problem diagnosed as battery/voltage issue. $200 vs $1900! Never again

Customer service 4.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 715-6920 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.