AutoNation Chrysler Dodge Jeep Ram Katy

4.2

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

167 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of AutoNation Chrysler Dodge Jeep Ram Katy are from Cars.com and DealerRater.com

1214 reviews

Took 6 days for a diagnostic.

4.0
by djronboni on Jun 10, 2022

Took 6 days for a diagnostic. Quick turnaround on the actual repair. 2 days. Jeep came back dirty on pick up. Korey was informative and professional.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Great dealership Great customer service My advisor Alex

5.0
by Alialsaedi505 on Jun 10, 2022

Great dealership Great customer service My advisor Alex he is so professional Thank you AutoNation thank you Alex

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Very pleased with service I received from AutoNation.

5.0
by divz721bts66 on Jun 09, 2022

Very pleased with service I received from AutoNation. Korey Austrie did a great job in getting my vehicle serviced and back to me in time promised.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

The dealer accomplished what they promised in an

5.0
by james.patterson on Jun 09, 2022

The dealer accomplished what they promised in an efficient amount of time. My service rep, Derrick, was on top of things and kept me in the loop.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

The service writer Michael was very helpful and kept me

5.0
by hmwarren on Jun 09, 2022

The service writer Michael was very helpful and kept me informed of the progress.of my vehicle

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

My appointment was maid with ease.

5.0
by ofcarter on Jun 06, 2022

My appointment was maid with ease. I received several reminders in my email. Derrick was kind, attentive, and let me know that he would call me when the car was ready. AT first I was told it could take 1 or 2 days. When I arrived, Derrick told me that the car would be ready at the end of the day. I was happy. I forgot my work badge in the car, and discovered it when I got to work. I called Derrick and asked him to check my car. He did, and called me to let me know that he had my badge. My daughter was sick that evening, and I called Derrick and asked him if I could pick up the car Friday morning. He said no problem. Early Friday morning, Derrick was at the desk when I arrived, and my car was washed and parked out front. Thank. I will come to this dealership again.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

Check engine light came on.

5.0
by Mrencore92 on Jun 04, 2022

Check engine light came on. The great technicians diagnosed the issues and we got them resolved quickly and affordably.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

👍👍👍👍👍

Great service department.

5.0
by forsythlen on Jun 04, 2022

Great service department. I made appointment and the work was done on the time they said it would be done. Service personal very friendly and profesional. Thanks auto nation.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for being one of our valued guests and we look forward to your next visit!

The service was decent until it came time to refund my

1.0
by saga158 on Jun 04, 2022

The service was decent until it came time to refund my $1000 they forgot to account for in the paper work. I would have made them change it right there and then if we weren't in such a hurry after it took them 4+ frikn hours to get me out the door with my ordered vehicle. Almost 2 weeks now I've been trying to get my refund and they just give me crappy excuses and ghost me. Stay away from this place,.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM Katy take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 715-6920 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Adrian was exceptionally good right from the test drive

5.0
by Krishna on Jun 03, 2022

Adrian was exceptionally good right from the test drive to delivering and custom tinting the vehicle. Overall experience was very smooth and great!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you Adrian for the wonderful service. Collin you’re amazing!

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