AutoNation Chrysler Dodge Jeep Ram Katy
Cars on the lot
Dealership reviews
1210 reviews
The service on my cars are always quality work!
The service on my cars are always quality work! You can’t beat it. Thank you!
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
AutoNation is a great dealership.
AutoNation is a great dealership. Drew was very patient and helpful. He got us a great deal on our new vehicle. We had a great experience and pleased overall with my final purchase.
Hi Olivia, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. Thank you, and have a fantastic day!
It always takes a while to get checked in, but the car
It always takes a while to get checked in, but the car service was good.
Hi Brooke, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
They were behind a few days, so it took a while to get
They were behind a few days, so it took a while to get the diagnosis. Once that was complete, parts were ordered immediately and work was completed promptly. Shout out to Korey, he is an awesome service advisor and always like doing business with him.
Hi. We are pleased to hear you had such a positive experience with us, Jessica! Drive safe, and we'll see you on the road.
They took my Jeep right away, even though I was early.
They took my Jeep right away, even though I was early. They told me that the service would take an hour, and it was done in 45 minutes. Fast and easy.
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Had an appointment for an oil change for my 2014 Dodge
Had an appointment for an oil change for my 2014 Dodge Ram that took over 2 hours…. This location has the worst customer service all the time. The only time I had good service was when it was still Allen Samuels but after it changed to AutoNation that changed. There is also a high employee turn over; so every time I come for an oil change or other service I can never ask for the person if I thought they were any good. Most often they lack basic customer service skills /communication with customers.
Hi, thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 715-6920 to discuss what we can do to help.
I do not care to contact the GM. Looking at other reviews from the past 4 months, looks like this location has issues with simple customer service and those who make appointments. Seems to be a common trend that if you make an appointment for a simple oil change; expect to wait 2+ hours. Apparently, there are scheduling issues that are not being addressed.
Took 6 days for a diagnostic.
Took 6 days for a diagnostic. Quick turnaround on the actual repair. 2 days. Jeep came back dirty on pick up. Korey was informative and professional.
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great dealership Great customer service My advisor Alex
Great dealership Great customer service My advisor Alex he is so professional Thank you AutoNation thank you Alex
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very pleased with service I received from AutoNation.
Very pleased with service I received from AutoNation. Korey Austrie did a great job in getting my vehicle serviced and back to me in time promised.
Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
The dealer accomplished what they promised in an
The dealer accomplished what they promised in an efficient amount of time. My service rep, Derrick, was on top of things and kept me in the loop.
Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!