AutoNation Chrysler Dodge Jeep Ram Katy

4.2

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

147 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of AutoNation Chrysler Dodge Jeep Ram Katy are from Cars.com and DealerRater.com

1210 reviews

The service on my cars are always quality work!

5.0
by Cnjewett on Jun 16, 2022

The service on my cars are always quality work! You can’t beat it. Thank you!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

AutoNation is a great dealership.

5.0
by Olivia on Jun 16, 2022

AutoNation is a great dealership. Drew was very patient and helpful. He got us a great deal on our new vehicle. We had a great experience and pleased overall with my final purchase.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Olivia, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. Thank you, and have a fantastic day!

It always takes a while to get checked in, but the car

4.0
by Brooke.Buenger on Jun 15, 2022

It always takes a while to get checked in, but the car service was good.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hi Brooke, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

They were behind a few days, so it took a while to get

5.0
by jessica.spackman on Jun 15, 2022

They were behind a few days, so it took a while to get the diagnosis. Once that was complete, parts were ordered immediately and work was completed promptly. Shout out to Korey, he is an awesome service advisor and always like doing business with him.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi. We are pleased to hear you had such a positive experience with us, Jessica! Drive safe, and we'll see you on the road.

They took my Jeep right away, even though I was early.

5.0
by justinpollock303 on Jun 13, 2022

They took my Jeep right away, even though I was early. They told me that the service would take an hour, and it was done in 45 minutes. Fast and easy.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Had an appointment for an oil change for my 2014 Dodge

3.0
by Wsdarbonne on Jun 12, 2022

Had an appointment for an oil change for my 2014 Dodge Ram that took over 2 hours…. This location has the worst customer service all the time. The only time I had good service was when it was still Allen Samuels but after it changed to AutoNation that changed. There is also a high employee turn over; so every time I come for an oil change or other service I can never ask for the person if I thought they were any good. Most often they lack basic customer service skills /communication with customers.

Customer service 1.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Hi, thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 715-6920 to discuss what we can do to help.

I do not care to contact the GM. Looking at other reviews from the past 4 months, looks like this location has issues with simple customer service and those who make appointments. Seems to be a common trend that if you make an appointment for a simple oil change; expect to wait 2+ hours. Apparently, there are scheduling issues that are not being addressed.

Took 6 days for a diagnostic.

4.0
by djronboni on Jun 10, 2022

Took 6 days for a diagnostic. Quick turnaround on the actual repair. 2 days. Jeep came back dirty on pick up. Korey was informative and professional.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Great dealership Great customer service My advisor Alex

5.0
by Alialsaedi505 on Jun 10, 2022

Great dealership Great customer service My advisor Alex he is so professional Thank you AutoNation thank you Alex

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Very pleased with service I received from AutoNation.

5.0
by divz721bts66 on Jun 09, 2022

Very pleased with service I received from AutoNation. Korey Austrie did a great job in getting my vehicle serviced and back to me in time promised.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

The dealer accomplished what they promised in an

5.0
by james.patterson on Jun 09, 2022

The dealer accomplished what they promised in an efficient amount of time. My service rep, Derrick, was on top of things and kept me in the loop.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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