AutoNation Chrysler Dodge Jeep Ram Katy
Hours of Operation
Cars on the lot
More than 4 hours to get an oil change.
More than 4 hours to get an oil change. Ridiculous. I made an appointment and still took them 4 hours to get my vehicle ready, unfortunately the shuttle got a nail on one of the tires so it took about 2 hours to get back home. I spoke with the manager and he did not take good when I complained about the excessive time it was taking for the oil change, his only response was that the appointment was to set a check in time but there are no guarantees for a quick service. Finally, my vehicle was ready and nobody called me to notify that I was ready. I happened to be around and stopped by to check on the status. No apologizes whatsoever, just excuses. I will try to avoid this dealership next time I need to service my Jeep.
Hi Luis, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Katy. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 715-6920. We hope to hear from you.
Overall it was ok.
Overall it was ok. I suggest better coordination with other offices around USA To avoid having to change cars multiple times due to miscommunication or misunderstanding between sales department.
Hi Paula, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
scheduled a 330 appointment for my Jeep for the express
scheduled a 330 appointment for my Jeep for the express oil change package I purchased. Last time I was there they replaced the battery and on the way home I noticed the auto start light was on the dash. I mentioned that to the person on the phone and she said I would have to leave my car for four or five days if I wanted it looked at which was totally unacceptable. I arrived to my appointment 30 minute’s early and they quickly took my vehicle and sent me to the waiting area. 2.5 hours later I got my car back for a scheduled express oil change. I am thinking this is an AutoNation issue because last year I took my Ford Ranger into the Ford store for a waiter oil change appointment and when I finally lost my patience waiting after 3 hours I checked with the service advisor and he said he was sorry but they hadn’t started on my vehicle yet. I took my keys and left. Both stores are in Katy and both have horrible service.
Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 715-6920 -- we hope to hear from you soon. Take care!
Vince was excellent and professional throughout the
Vince was excellent and professional throughout the entire process. I booked at the wrong dealership but Vince took care of me like I was family. Excellent service and was ready for me when I got back. Customer for life.
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
They are very efficient but Diego is the best , good
They are very efficient but Diego is the best , good knowledge and very responsive, the best
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
excellent customer service, they have very
excellent customer service, they have very professional people, especially Mr. Diego ... an efficient personalized attention
Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
Great experience, I showed up at 10:30 my appt time,
Great experience, I showed up at 10:30 my appt time, there were already 8 cars in front of me. Thought I would be there all day, I was able to walk and grab lunch and the whole process was 45 mins. Great service too.
Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
very good service from alex,,,fast service, Very good
very good service from alex,,,fast service, Very good communication , I definitely recommend it Thank you
Hi Ricardd, your satisfaction is our top priority. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Derrick was very knowledgeable and provided excellent
Derrick was very knowledgeable and provided excellent customer service. They serviced my Jeep at the time reserved and he provided an accurate time of completion. I also liked the video that was sent to my phone of the technician servicing my vehicle. It was nice to actually see what they were doing and the recommendations. This was the best experience I have had at this location! Keep up the great work!
Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Drop off my car for recall service speedy service I will
Drop off my car for recall service speedy service I will be back when it’s time for oil change
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!