AutoNation Buick GMC West Sahara

4.6

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

73 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of AutoNation Buick GMC West Sahara are from Cars.com and DealerRater.com

375 reviews

Lines were long when I showed up for my appointment, but

5.0
by sawinlv_designs on Jun 03, 2022

Lines were long when I showed up for my appointment, but they got me in and out very efficiently and friendly

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

My oil change was so easy!

5.0
by lorrainejacintho on Jun 02, 2022

My oil change was so easy! I dropped the car off after hours and received a call at 10 am that the car was ready for pick up. Pick up was completed in 5 minutes and there was no Up Sell!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

what a joke, need ZERO stars.

1.0
by buxxinlv on Jun 01, 2022

what a joke, need ZERO stars. called to schedule for oil and brakes, couldn't give me a price for oil change and gave me an absurd price for the frt brakes. apt at 1130 told that oil chg was now $95 which is ridiculous, (now I know why they didn't tell me on the phone) and to forget brakes as to much $$, at 2pm went to xx on status to only be ignored and find out they were just stating it at 220 pm and service guy Al was trying to feed me some bs, told him to just forget it. service writer and mgr did nothing to fix/address issue and let me leave. they don't seem to care about customers very much and only the $$$. never told me exactly how long it would be, because if he would have told me 3 hrs I would have never done it. what was the point of making an appointment if your still going to wait 3hrs and for just an oil chg? .wasted 3hrs of my time waiting for nothing. bought from auto nation in AZ in 2012 and serviced by Sahara since 2015, will never use them again for anything

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (702) 605-5808 -- we hope to hear from you soon.

you guys had your chance the day of and did nothing, if you really cared it would have never gotten to this point to begin with, also you will already have my info and still you didn't reach out at all to address this issue. ok, so you want to fix it, no way I'm going back to the same dealer after this, which means going to a different dealer, which also means it's back on me to then drive further out of my way because of your horrible service, never going to happen. I have wasted enough of my time on this and am done with it and you. will be giving my business to someone else and already have others setup to do the oil and brakes at half the price.

Service appointment was great.

5.0
by carycervantes11 on May 31, 2022

Service appointment was great. on time. John is the best. Really happy I paid my services ahead of time.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Armando is great to work with and I trust him with the

5.0
by Chriscarr.nv on May 30, 2022

Armando is great to work with and I trust him with the service of my 2012 GMC Sierra!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

Worst service i ever recibe i leave my truck on a

2.0
by Nev1110 on May 28, 2022

Worst service i ever recibe i leave my truck on a saturday and i just keep calling mostly every day for the status of my truck and i was just tell tomorow is ready and they keep telling me the same for 1 week and by the way i have a platinum coverage

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Hi, we're disappointed to hear of the negative experience you had at our location. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (702) 605-5808 -- we hope to hear from you soon.

My service adviser is very professional and a very nice

5.0
by phivia on May 27, 2022

My service adviser is very professional and a very nice person he understands me and do mind to explains all my concerned he as patience all in all i like the Brain.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are pleased to hear you had such a positive experience with us, Phivia! Don't hesitate to call us if you ever need anything. Be safe on the road!

Armando was courteous and talked to me about my concerns.

4.0
by eric on May 27, 2022

Armando was courteous and talked to me about my concerns. Waiting area had no bottled water in mini fridge. Coffee pots were all empty. Seems like dealership is on the down and outs. Other car is a a Subaru, there dealership is a joy to visit. Not this one. Staff was fine though.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hello Eric, we appreciate you taking the time to leave us this feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

Quickly diagnosed the electrical short in my truck and

5.0
by edward_marsch on May 26, 2022

Quickly diagnosed the electrical short in my truck and fixed it. Returned my vehicle in under the stated tome

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

I was impressed by the videos depicting each item that

5.0
by Same on May 25, 2022

I was impressed by the videos depicting each item that needs to be addressed on my car. I didn't have to try and figure out what axle seals are. Great job!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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