AutoLenders of Newtown Square

4.7

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Dealership reviews

4.7
Rating and reviews of AutoLenders of Newtown Square are from Cars.com and DealerRater.com

406 reviews

Matt and Parker were an amazing team. They worked very...

5.0
by KIMHEATJON on Sep 24, 2020

Matt and Parker were an amazing team. They worked very hard and amazingly quick to put me in an awesome car. Best experience car buying EVER!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Kim, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt and Parker met your expectations. Thank you again for choosing Volkswagen of Newtown Square, we look forward to having you as one of our valued customers for many more years to come!

Josh was very knowledgeable and very easy to work with!...

5.0
by Ltechtmann on Sep 23, 2020

Josh was very knowledgeable and very easy to work with! He went out of his way to make sure I had a great experience! Awesome

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Josh. Congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Excellent focus on customer needs and concerns. This...

5.0
by fkkoob on Sep 21, 2020

Excellent focus on customer needs and concerns. This purchase was the BEST EXPERIENCE EVER!!!! I purchased my first car in 1976. The second vehicle which I purchased was a VW Thing while stationed in Hawaii. You need to clone that young man. RGDS, CDR F. Kevin Koob, USCG (ret)

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Here at Volkswagen of Newtown Square, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

We bought my daughters first car. They didn't detail the...

3.0
by TG on Sep 17, 2020

We bought my daughters first car. They didn't detail the car or even wipe it out it was so dirty. The vehicle features listed in the description were not at all the same the vehicle came with. Engine Light came on within a month. Called and left a message about my warranty no one ever called me back.

Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Hello Tara, Miguel (Sales Manager) will be reaching out - I apologize for the team - we will get this back on the right track. Thanks for your feedback. Thanks, Aaron Smith Sales Director asmith@yourmercedes.com

Great process and ease on whole purchase process ,...

5.0
by ERIKBLACK on Sep 16, 2020

Great process and ease on whole purchase process , delivery, product knowledge , follow up paper work, extended coverage options and all associated matters. Very friendly, professional dealer and personnel t every level.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Erik, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Awesome service, great place to do business, will...

5.0
by DENISETATISZ on Sep 13, 2020

Awesome service, great place to do business, will recommend to friends and family, good prices and hassle free negotiation, they stand by what they offer you on the negotiation

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It's fantastic to hear, Denise, that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Newtown Square!

Doug in service department cares for my car like it is...

4.4
by dave@dlalexander on Sep 06, 2020

Doug in service department cares for my car like it is his own! He has struggled with difficult problems and has always found a solution!

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Dave, Thank you for the kind words for our service department! We look forward to sharing your compliments with Doug and don't hesitate to let us know if we can be of further assistance.

Great customer service, no sales or purchase pressure at...

4.8
by GG on Sep 03, 2020

Great customer service, no sales or purchase pressure at all. I test drove what I liked and purchased that vehicle a few days later without issue.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

After 3 months of looking at various auto brands to...

4.7
by JERRYCANAVAN on Sep 02, 2020

After 3 months of looking at various auto brands to replace my 2017 Mercedes GLC$ 43 AMG I decided to visit VW of Newtown Square on a Sunday. This is the BEST time to peruse the lot and compare models. My subsequent Email to the manager directed me to JOHN my new sales associate. He was very patient and informative in differentiating the models and offered a test ride. After two visits I decided on the sel R model and John was helpful in explaining the features and benefits of my new acquisition. Thank you. John Canavan

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your business and this review. We're happy to hear that John and the team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

This dealership was very effective efficient polite...

5.0
by Amettimano@gmail.com on Aug 29, 2020

This dealership was very effective efficient polite helpful extremely clean and I felt very safe and they filled everything I wanted in a car in less then 24 hours.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

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