AutoLenders of Newtown Square

4.7

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Dealership reviews

4.7
Rating and reviews of AutoLenders of Newtown Square are from Cars.com and DealerRater.com

406 reviews

No interstate sale experience! Not to be trusted

1.0
by potential out of state buyer on May 15, 2022

Not to be trusted when it comes to intestate sales. company & staff are not helpful nor knowledgeable. Strictly a Local Jocal dealer. Not to be trusted! This firm does not have the customer at heart!!!

Customer service 1.0 Buying process 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

BEWARE

1.0
by Jameell on May 02, 2022

Horrible experience! Once the deal was signed all promises went out the window. Not even 2 weeks of having the car my oil light goes off and there was practically no oil in it. Corporate got involved but ultimately nothing got corrected.

Customer service 1.0 Buying process 3.0 Quality of repair 1.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Unparalleled customer service! By far the friendliest...

5.0
by Umpjeff8 on Dec 04, 2020

Unparalleled customer service! By far the friendliest dealership I have stepped foot in... First class all the way ... No hassle , no delays and no surprises! Highly recommended shopping not looking here! Josh is the man and Rick, has a solid commitment to helping you get “ THE “ best deal out there! Great people!!! Thanks guys!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very friendly staff makes very great experience. Covid...

5.0
by NMYHR1 on Nov 26, 2020

Very friendly staff makes very great experience. Covid restrictions make coffee availability impossible in the lounge, as others have complained about. Not a big deal for me. I'll still recommend the waiting area.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great experience at this dealer. Very professional and...

5.0
by RAULPEREIRADMD on Oct 16, 2020

Great experience at this dealer. Very professional and informative. It made the car buying process very easy. I would recommend them to anyone who wants an easy car buying experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congratulations on your new vehicle purchase! Our team is dedicated to providing the very best experience for our clients. That's why your comment makes us so pleased. Thank you for your business and we look forward to seeing you again in the future.

You’re team was absolutely amazing!! Keep up the good work. It was truly a pleasure to do business with you,

Friendly staff easy to make deal withIt would take...

4.2
by RAJPATEL997 on Oct 08, 2020

Friendly staff easy to make deal with It would take little longer time than what I expected Over all good experience with delership I recommend to visit this place

Customer service 3.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

This service center is okay but they NEVER have coffee as...

3.2
by BILLIE.BRADLEY on Oct 04, 2020

This service center is okay but they NEVER have coffee as their web site claims. But the service is good and the service Manager nice.

Customer service 4.0 Overall experience 3.0 Does recommend this dealer.
Dealer Responses

Hello Billie, Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

We have a very pleasant experience to buy a VW car here....

5.0
by J X on Oct 02, 2020

We have a very pleasant experience to buy a VW car here. Everything is explained clearly and everyone is helpful. We like the new car.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for choosing Volkswagen of Newtown Square, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

The service was easy to schedule and was done promptly....

5.0
by LBB1947 on Sep 30, 2020

The service was easy to schedule and was done promptly. The service area and dealership have taken care to be covid compliant. While I did not purchase my Tiguan here this a great place to have it serviced and I will probably buy my next VW here.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, Thanks for sharing your thoughts about your service experience with Volkswagen of Newtown Square. We appreciate your business and hope to see you again soon!

Happy with the way they worked to get me the best...

3.8
by JBGY2K on Sep 29, 2020

Happy with the way they worked to get me the best interest rate. They also reinspected my vehicle . Ended up with a new tire, changed my oil, and a ailment. Was a good experience.

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Newtown Square. Congratulations on your new vehicle!

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