Auto Showcase of Carol Stream
Hours of Operation
Cars on the lot
They knew what they were doing I will definitely go back
They knew what they were doing I will definitely go back when in fix my credit
I appreciate Isaac's help with my purchase of a sports car. Great customer service from the sales department to finance to service. I do recommend this dealer to everyone!! Great job
DECEITFUL DEALERSHIP PRACTICES
I would not recommend this dealership to anyone, especially those looking online to make purchases from out of town. This dealership was not forthcoming about the vehicle that was sold to me prior to me purchasing it and having it shipped to my city. The car has a start/stop feature that I was not informed about (I would not have purchased had I known), the push start does not work properly and takes 3-4 times before it will turn over, and it also has five year old tires that clearly are weather worn. The floor mats were purposely not shown in any pictures even though I asked about them. They have huge stains on them and are severely discolored. Yes I understand it was a one owner car, but the fact that none of these items were previously disclosed to me, make it apparent this dealership is not one of character or integrity. There is a ‘warranty’ on the vehicle but I can’t find anywhere in the paperwork as to what specifically it covers. I emailed Jim (whom I assume is the GM) the day after I received the car. I told him my concerns and asked for a full refund of my money, and that I would pay for the car to be shipped back to them. He then admitted to not disclosing the stop/start feature, and that the push start ‘takes a few times’ to start. He then said he would not refund me my money for the vehicle. Now I have to file a lemon lawsuit against this dealership, and utilize my media contacts to expose them for the underhanded tactics they use. During a pandemic, when ppl shop online, we should be better protected against companies like these. DO NOT PURCHASE A VEHICLE FROM THESE PEOPLE.
BMW X5 35D
Bought a very nice decked out BMW 35d from Isaac. Very straightforward and honest buying process. He was very responsive. Car was in pristine condition as advertised. Highly recommend these guys for buying high end used vehicles.
Would definitely purchase from them. Their cars are high end quality. I’ve looked there a couple times and was treated fairly with respect even though I didn’t purchase. There was no pressure. I just wasn’t ready to purchase but at least wanted to test drive the vehicle.
very rude salesman named Jim didn't want to give me the time of day like i was stupid for asking questions, if this is the type of people you have working for you then i will take my business to another dealer which i did !
2018 Audi Q7
From the time I called about my new Q7 til I walked in the Beautiful Facility my process with John was quick gave me more than I wanted for my trade was in and out within an hour. 5 star dealership would recommend anyone to buy or to sell to them, Family owned no corporate bs fees.
Great Service, Car was as described.
Bought a perfect 2013 Ford Mustang GT. Jimmy described the car perfectly. Great Service! Got $1000 more for my trade than the last dealer offered me. Great facility and great people.
Buyer Beware !
If your looking for an offer on a trade lower than your expecting, this will be the place for you,they will insult you before you make your visit to the dealership for sure!
If you’re looking for a great used vehicle this is the place to shop! Very friendly salesman who made me feel very comfortable. Auto Showcase will go above and beyond for your business. This is my second vehicle I have purchased from them and I will always go back!