Auto Showcase of Carol Stream

4.3

Hours of Operation

Sales
Monday
10:00am–8:30pm
Tuesday
10:00am–8:30pm
Wednesday
10:00am–8:30pm
Thursday
10:00am–8:30pm
Friday
10:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

140 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Auto Showcase of Carol Stream are from Cars.com and DealerRater.com

57 reviews

They knew what they were doing I will definitely go back

5.0
by Olaaataiwo on Mar 28, 2022

They knew what they were doing I will definitely go back when in fix my credit

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great Service!

5.0
by Israel on Feb 14, 2022

I appreciate Isaac's help with my purchase of a sports car. Great customer service from the sales department to finance to service. I do recommend this dealer to everyone!! Great job

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

DECEITFUL DEALERSHIP PRACTICES

1.0
by Deceived Customer on Sep 27, 2021

I would not recommend this dealership to anyone, especially those looking online to make purchases from out of town. This dealership was not forthcoming about the vehicle that was sold to me prior to me purchasing it and having it shipped to my city. The car has a start/stop feature that I was not informed about (I would not have purchased had I known), the push start does not work properly and takes 3-4 times before it will turn over, and it also has five year old tires that clearly are weather worn. The floor mats were purposely not shown in any pictures even though I asked about them. They have huge stains on them and are severely discolored. Yes I understand it was a one owner car, but the fact that none of these items were previously disclosed to me, make it apparent this dealership is not one of character or integrity. There is a ‘warranty’ on the vehicle but I can’t find anywhere in the paperwork as to what specifically it covers. I emailed Jim (whom I assume is the GM) the day after I received the car. I told him my concerns and asked for a full refund of my money, and that I would pay for the car to be shipped back to them. He then admitted to not disclosing the stop/start feature, and that the push start ‘takes a few times’ to start. He then said he would not refund me my money for the vehicle. Now I have to file a lemon lawsuit against this dealership, and utilize my media contacts to expose them for the underhanded tactics they use. During a pandemic, when ppl shop online, we should be better protected against companies like these. DO NOT PURCHASE A VEHICLE FROM THESE PEOPLE.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

BMW X5 35D

5.0
by Dave on Mar 07, 2021

Bought a very nice decked out BMW 35d from Isaac. Very straightforward and honest buying process. He was very responsive. Car was in pristine condition as advertised. Highly recommend these guys for buying high end used vehicles.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

No pressure

5.0
by Curt on Dec 22, 2020

Would definitely purchase from them. Their cars are high end quality. I’ve looked there a couple times and was treated fairly with respect even though I didn’t purchase. There was no pressure. I just wasn’t ready to purchase but at least wanted to test drive the vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

buyers beware

1.0
by Robert on Oct 05, 2020

very rude salesman named Jim didn't want to give me the time of day like i was stupid for asking questions, if this is the type of people you have working for you then i will take my business to another dealer which i did !

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

2018 Audi Q7

5.0
by Raymond on Nov 14, 2019

From the time I called about my new Q7 til I walked in the Beautiful Facility my process with John was quick gave me more than I wanted for my trade was in and out within an hour. 5 star dealership would recommend anyone to buy or to sell to them, Family owned no corporate bs fees.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great Service, Car was as described.

5.0
by Ryan R on Nov 14, 2019

Bought a perfect 2013 Ford Mustang GT. Jimmy described the car perfectly. Great Service! Got $1000 more for my trade than the last dealer offered me. Great facility and great people.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Buyer Beware !

1.5
by Nice Burbs Family on Oct 07, 2019

If your looking for an offer on a trade lower than your expecting, this will be the place for you,they will insult you before you make your visit to the dealership for sure!

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Great experience

4.8
by Kevin on Sep 23, 2019

If you’re looking for a great used vehicle this is the place to shop! Very friendly salesman who made me feel very comfortable. Auto Showcase will go above and beyond for your business. This is my second vehicle I have purchased from them and I will always go back!

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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