Auto Palace

4.6

Hours of Operation

Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Cars on the lot

162 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Auto Palace are from Cars.com and DealerRater.com

147 reviews

Misleading dealership

1.0
by Bea on Aug 17, 2021

NO ONE RETURNS PHONE CALLS!!! THIS PLACE MISLEADS CUSTOMERS BY SAYING EVERYONE CAN BE FINANCED. DO YOUR HOMEWORK BEFORE BUYING HERE...THIS TRULY IS THE WORST CUSTOMER SERVICE IVE EVER HAD AT A DEALERSHIP!!!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Do not purchase a car here if there are ANY issues

1.8
by Sportfanalex05 on May 21, 2021

I test drove a car and the engine light was flashing. I went and got the light checked and it said it was a cylinder issue so an easy enough fix. I brought it up to the salesman and he assured me it was nothing but a simple oil change. Once I started signing papers they said they could fix the cylinder issue for free so it seemed like they knew the whole time but that is to be expected with car salesman so no big deal. Simple enough fix, I brought it back to get fixed along with some other issues and they "repaired" the cylinder issue and told me to bring it back to fix other minor issues (sun roof, hood hinges, stereo amp). I was told they needed six hours so I brought it on a Tuesday and called to come get it that following Friday and they hadn't gotten it finished. The car ended up being there for 3 1/2 weeks and when I finally went to pick it up none of the repairs were finished. So I wasted a lot of time and received none of repairs I was promised and it was frustrating because I could have found somewhere else to repair them during that time. I just removed the 30 day tags (but have only been driving for about a week). I replaced the back two breaks at a local mechanic then drove it 20 minutes down the road and the engine light starts flashing and it wouldn't accelerate. I had to get it towed from work and had a technician at Toyota look at it. He informed me the repairs done to the cylinder issue weren't done correct and there was no center hub rings which kept causing my vehicle to misfire. I haven't been driving this car longer than a month and am already running into reliability issues. Just very frustrated with the process and the lack of competence in recognizing/repairing issues with the vehicles they sell and duration of time they had my vehicle to accomplish nothing. I like the vehicle a lot it is just annoying I have to constantly dump money into it just to get it reliable and I haven't even had the chance to drive it longer than two weeks. I wouldn't necessarily recommend not buying a vehicle from them but I would use caution and make sure everything is working properly. I would highly recommend to not waste your time on letting them repair anything on the vehicle and if there are issues they will not inform you properly so you won't have the chance find a mechanic/technician to make the repairs. SO if there are issues with the vehicle I highly recommend to not waste your money on the vehicle.

Customer service 2.0 Buying process 3.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Shiesty !!!

1.0
by LaKasia Barnes on Mar 12, 2021

DO NOT get your car from this place (AUTO PALACE) !! I went through 2 cars in less than 2 days ... The first car I got from them was a 2015 Chevy Cruze. I drove it home then later that night heard loud knocking and ticking noises by the engine so I took it up there the next morning and they said that the ticking noises is common in a Chevy Cruze but they never mentioned the knocking noise again and told me they replaced a piece but couldn’t tell me if that was the reason I heard knocking noises but that I should just drive the car and come back in a few days... I wasn’t believing that cause I heard what I heard and they’re answer wasn’t enough so I told them that I wanted another vehicle and end up getting a 2017 Nissan Sentra.. Cool, up until the very next day LITERALLY the engine light came on so I call them and Daniel gets on the phone I tell him that I wanna come up there to discuss this car because this the 2nd car in two days and he basically wasn’t listening to what I was saying and insisted that I bring the car the next day to get it look at. However , I went to Autozone before them so they can read the engine light and the codes that came up was a leak and something about the vacuum. I gave the paper to one of the highest mangers (M) and told him I wanted a refund on the car. He looked in the system and said that he couldn’t give me a refund or cancel anything because the bank already funded the deal so there was nothing he could do but he’ll fix what’s on the paper cause it wasn’t that hard and to give him a couple days ... I left and immediately called the bank and they told me the COMPLETE opposite and even canceled and resent the deal so it can no longer be funded. I actually called the bank about it FOUR times and kept going back and forth up to Auto Palace, going back and forth with both finance managers. Finally, I asked to speak to the owner Art that they claimed wasn’t going to be in until 3. They also gone tell me when I came back up there the second time to tell them what the bank has said that the car is ready and it was just my oil filter. How does it go from you keeping the car for a couple days to fix the problem to it just being an oil filter ?? Mind you they kept the car all of 30 minutes and he was like you have a warranty if anything goes wrong. I’m convinced they just turned the light off ! They also lied about the owner cause first it was 3, then at 3 when I called “he’s not in yet we’ll call you back” .. NO CALL BACK. So I call up there and now “he’s going to be out of town until Monday and that he’s at an auction. All they did was give me the run around and rush me to either leave or get off the phone and they still trying to make me wait until Monday .. I feel fishy about that too. At this point I don’t trust anything they tell me. The two cars I’ve got had something wrong with them, I don’t wanna do anymore business with them, I already canceled the loan with the bank so it’s their turn to cancel and I just want my money back.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Service and Repair

1.5
by Anthony Fultz on Feb 20, 2021

Earlier I wrote a review saying what great service I got only because I was told the problem had been taken care of. Well when I got home I parked truck next morning got into it and check engine light comes on so I contacted Auto Palace and was told by Taylor that her boss said he thinks it is a glitch from where the mechanic worked on it and they want me to drive it for a week. Well I took it to advanced auto parts and its not a glitch. It came up with a code U1510 which has something to do with hvac system. 4 times I had been out there for this problem and 4 times I was told taken care of or we have to order the parts. As of today problem still not resolved. So if you decide to go there make sure you look over that vehicle good for any problems

Customer service 1.0 Buying process 3.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Amazing people and service

5.0
by Jessica D on Feb 19, 2021

I am beyond pleased to have dealt with Scott and Mauricio! They were fast and amazing to deal with. I will be back and sending all my friends.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Bought a car

5.0
by Corban on Jan 09, 2021

Great! With Matt ! I was in and out and very happy with the car I got! You should definitely come visit here! Great place

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Everything worked out exactly how I wanted!

5.0
by Thomas McClure on Dec 30, 2020

They had the exact vehicle I’ve been searching for and I was able to drive away in a new vehicle with ease and without feeling pressured. Totally happy! Would highly recommend. Taylor was wonderful to deal with.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Customer Service has been fantastic.

5.0
by Mary on Dec 20, 2020

Valerie and Natalie have been absolutely amazing. They've been so helpful in getting our car traded out for a newer car, and everyone is just so friendly here. Definitely recommend coming here.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great Quality Cars at Great Prices!

5.0
by Toyota Camry Owner on Sep 25, 2020

Taylor was our salesperson and she was fantastic! They were very transparent on the car histories and provided Car Fax at no charge. Their financing was quick, easy and friendly. The only negative thing I would say is that they do not negotiate on their prices, and I do love to negotiate. LOL But we definitely recommend!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Auto Palace- Pam Clay

5.0
by Madison Greene on Aug 10, 2020

My experience at Auto Palace was great! Pam Clay was amazing and super helpful. I would definitely recommend working with her for anyone who is looking for a used car! Overall, I am very happy with my first car buying experience!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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