Auto Gallery Chicago

3.8

Hours of Operation

Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Cars on the lot

78 cars available See all Cars

Dealership reviews

3.8
Rating and reviews of Auto Gallery Chicago are from Cars.com and DealerRater.com

89 reviews

Above and beyond service

5.0
by Douglas Miller on Nov 18, 2021

I have never bought a car online before let alone bought a car without even seeing it or driving it. I saw a Bentley Flying Spur for sale at Chicago Auto Gallery. I called and spoke to a salesperson named Steve. From the first hello on the phone until we closed the deal and the car was shipped to me Steve was fantastic. He did everything possible to ensure that I was satisfied with the car and the deal. Now here's the extra part that I was even shocked at myself. Once I got the car, I drove it and after 5 miles some of the lights came on such as check engine, ride height, traction control and ABS. I was initially immensely pissed. I called Steve and said you might want to get ahold of that driver who delivered this car and tell him to take it back. Steve suggested I take it to a certified mechanic near me and have it looked at to see what was the problem. Apparently when one light goes off, it triggers more lights to activate. I had it looked at and to fix the car right it was going to be over $3000. Steve took care of it and the dealership paid the whole bill. In my mind that was the most solid thing to do and he did it. He could have argued and tried to avoid it or said no, you bought it, you fix it. They did not do that to me. I'm in Pittsburgh and they are in Chicago. I know I had rights and could have just sent it back but I wanted that car and they fixed it for me. I appreciate everything they (Steve) did for me and I would definitely purchase another vehicle from them. Thank you again Steve and Chicago Auto Gallery.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

SCAMMERS

1.0
by Brian on Mar 16, 2021

DO NOT DO BUSINESS WITH THESE PEOPLE!!!! bought a CTS-V from them and the motor failed after 26 miles. Hired a lawyer so the joy continues. They need a 0 Star rating. Stay away from Steve Brady And Peter

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

96 caprice

5.0
by Jay Theys on Feb 04, 2021

I purchased a 96 Caprice from this dealer.....buying experience was top notch. They answered all of my many questions about the car, negotiated price with me and had the car delivered in record time. The vehicle arrived in an enclosed trailer, was clean and ran perfectly. There were no issues with the car that I found. Normal wear and tear for a 21 year old car but very clean and taken care of. All systems worked as advertised. Top notch vehicle and dealership

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Seriously, don’t buy a car from this dealer

1.0
by Will on Sep 20, 2020

I’m 5 years late writing this and so this review is long overdue. I purchased a 2012 Volkswagen CC Luxury edition from Steve back in 2015 and this was my first experience buying a car sight unseen and so I was very apprehensive, but I was assured that the car was in “tip top shape” mechanically with “no known issues” after trying to have the shipping cost covered by the dealer and being told that their margins were too tight to cover the shipping cost because they’d put over $2000 into the car to replace the main seal, etc., to make the car mechanically sound. Not only that, I was pressured to use “his guy” at $500 after I was able to find this freight cost on my own for well under $400. Anyway, I paid the separate shipping cost at $500 based on being told that the car was in perfect condition and that they had too much invested in the car to cover this added expense. I work for an online retailer that ships large items via freight with the added cost is absorbed into the sale price to offer “free shipping” which is common practice as major online retailers get discounted rates from major freight carriers. This was after being treated very poorly by Steve who always made me feel like I was a nuisance throughout the process and basically being told I was an idiot for asking logical questions like “why am I seeing that you’ve made a $6000 profit on the sale?” The bank pays the lot and I pay the bank. The bank discloses the profit on the purchase and sale agreement yet I’m told to “get educated” by Steve after pointing this out like I’m the idiot here. To fund the loan and get paid, Steve had me lie to the lender and say that I was already in possession of the vehicle and sent the loan paperwork to the wrong address or I would have had the chance to back out before figuring out that I was being lied to. After receiving the vehicle, this is when things got much, much worse. The car looked just like the photos, which was absolutely beautiful, and so I signed for the delivery and thought at the very least that I’d received a very nice car at this point after all of the headaches. Day 2 of driving it, however, the check engine light came on and the car stalled. I’d also noticed that the backup camera wasn’t functioning but I’d assumed that maybe I was doing something wrong. Fortunately, I know a master VW mechanic and was able to have the car checked out thoroughly. Unfortunately, they found that: 1. The hood took two people to open for some reason 2. The undercarriage shield was missing. 3. They had to replace the two front seals. 4. The main seal HAD NOT been replaced which was $750. 5. A hose was missing, causing engine misfires. 6. The car had been hit pretty hard in the rear which is why the backup camera didn’t work because it simply wasn’t replaced whenever the shoddy collision repair work was performed. My mechanic pointed out how the trunk wasn’t aligned with the rest of the car and had obviously been repainted which hadn’t noticed until this point as the various online photos didn’t exactly highlight this detail. I brought this all to the attention of Steve who kept just saying he’d get back with me after talking with the owner and never did. Eventually, I stopped asking and experienced several major life issues right after this and so the lemon of a car I was sold became a low priority. I was also too embarrassed about the situation and too prideful to admit that I’d been duped. Now that my life has drastically improved and I have a beautiful wife with two perfect kids and have bought a nice home with a pool in a great neighborhood with great schools, I was looking around for a car to buy my son who’s about to attend college and now here I am. I didn’t forget, Steve. God is funny like that.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Great Car Buying Experience

5.0
by Megan L on Aug 27, 2020

I bought a 2011 VW Routan from Auto Gallery. Steve went above and beyond to make my car buying experience painless and easy. Great guys to work with. Will recommend to friends and family.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great place, Great People, Great Cars

5.0
by Steve M on Jul 16, 2020

Very easy to work with. They let me do any checks I wanted, and I did a lot. No surprises and the car was excellent. Very quick buying process and no hassles at all. Definitively recommend this place. Just with I had more time to look at all the truly amazing cars. It would have taken all day!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Don’t do business with them

1.0
by Dre on Mar 08, 2020

I recently tried to get an fx35 from them and them they simply gave me and my cousin The runaround we went back twice for no reason the owner was lying cause the guy the first day told us one thing and the owner told us another the next day the worst service ever

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Im sorry I wish I could have gotten you financed. You came back twice because you and your mothers credit was bad. This is not our fault. It is also against bank policy for us to finance a car that is not for them.

Needed Used Van

4.7
by Mike s. on Mar 05, 2020

Had a very good experience working with Sebastian. Got a fair price. Had an issue right away with the Honda Odyssey. Engine light went on but the problem was solved immediately. Turned out the oil was a little low. It was a used car. Machines are never perfect and almost anything can be fixed.

Customer service 5.0 Buying process 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

2016 Dodge Charger

5.0
by DC on Feb 29, 2020

The car that I came to buy had just sold. The y showed me around and helped me pick a similar car. The car was newer with less miles and was perfect for me. The gave me excellent Financing and kept my payment where I wanted it. Great guys and cars!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Terrific Experience Buying a Used High-End Car

5.0
by Pitmama on Feb 17, 2020

Sebastian and Peter made buying my car as stress-free as is possible. They offered a beautiful car at a reasonable price and were very kind. It was worth the 3.5 hour drive to work with them.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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