Austin Direct Auto Sales

3.7

Hours of Operation

Service
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
9:00am–7:00pm
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
9:00am–7:00pm

Cars on the lot

67 cars available See all Cars

Dealership reviews

3.7
Rating and reviews of Austin Direct Auto Sales are from Cars.com and DealerRater.com

72 reviews

Straight forward car dealers

4.7
by Paolo Fu on Sep 28, 2013

Fast buying process and straight forward salesmen. Lets you drive and make decisions on your own with no pressure

Customer service 5.0 Buying process 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!

Great service, no haggling!

5.0
by SantisMaam on Sep 27, 2013

Exactly the kind of folks I enjoy buying cars from. Nice, friendly staff and no haggling. i never felt like these guys were trying to low ball my trade in. I'll be doing business here again.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!

VERY GOOD!!! Really helpful!!

5.0
by Daniel Mesquita on Sep 26, 2013

VERY GOOD!!! Really helpful!! I look for the car and he gave a good discount!!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!

zero sales pressure, description not accurate

1.5
by JW on Sep 25, 2013

I went to Austin Direct to check out a Dodge pickup after having viewed the pictures on line and reviewing a Carfax report. upon entering the office I was ignored for about two minutes before my presence was acknowledged. Finally the person it the front office ask if I needed help and then produced the key to the pickup. The truck was reportedly accident free and appeared to be in very good condition in the online photos. Upon first sight, the left front bumper was dented and bent upward in front and down at the fender line by more than 3 inches. The paint was in exposed ( clear coat missing) in areas around the windshield, the roof ,and the top of the bed rails. After going over the vehicle,no sales person present, a test drive plate given to me. As soon as I put the truck in gear to start the drive, the low fuel light came on and the fuel gauge dropped to empty. I managed to get about a 3 mile drive before returning to the dealership. The tires appeared relatively new, but they were out of balance causing a vertical vibration in the truck. I was apprehensive about the vehicle, my wife was totally distrustful. I would have still considered purchasing the truck until I went back into the office and no one was even there. At that point I felt that they did not care whether I wanted the truck or not. Zero sales pressure is a good thing, but the appearance of not being interested in making a sale was too much. I ended up buying a truck from a dealer in San Antonio. To be fair the pictures of the vehicle were not totally deceptive, you had to go to enlargement to see the defects, but the size in the cars.com ads presented a better view than the eyes-on facts.

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Great cars at GREAT prices

5.0
by VG on Aug 17, 2013

I was recently in the market for a pre-owned European sedan, and was fortunate enough to come across Matt and Austin Direct Auto Sales through cars.com. Their buying process was extremely simple, and Matt was very easy to deal with. I am now the proud owner of a mint condition BMW that I love more than words, and thankfully I bought it for THOUSANDS less than what other dealers were charging for the same car. Without a doubt, I would recommend Austin Direct Auto Sales to anyone who is looking for a great car at a better than great price. They have a ton of options on their lot and you won't be disappointed.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!

Avoid! Avoid! Avoid! Avoid!

1.5
by G254 on Jul 26, 2013

I bought a truck here, I came with an appointment and no one was there for 30 minutes. There was only one guy, Matt, who told me he was the owner, then said he wasn't, he didn't pay any attention to me even when we we're sitting right in front of us, I don't think he heard a word I said and was a terrible salesman or manager. The office looked like a storage place and the lot was messy and uninviting. Luckily for them they had the truck I wanted so I was going to get it anyway. While driving it home, all the bad lights came on. Check engine, Mat Req, Brake light, ABS light, all of them. It was obvious that they went in the computer and did the temp shut off on all the lights. They lied on the phone, they lied on the advertisement saying the tires we're almost new, and they weren't. I would never recommend anyone go here. Very very very, unprofessional.

Customer service 1.0 Buying process 3.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

we dont make any appointment no one was there but only one guy,which one if you talk to any mechanic there is no way you can turn of all light,for example if there is problem with abs you cant not turn it off same as brake light maybe we make mistake and said tires are new but you inspect the car you could bring it to out attention and get discount or get new tires you should call us and we will fix all problem !!!

Matt's Review

5.0
by Matt on Jul 08, 2013

Very kind, professional and easy to work with. They made the entire purchase very easy and fast.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!

Service was great and the dealers were helpful

5.0
by Chuck on Jun 17, 2013

Real smooth transaction, very nice people, I highly recommend this dealership.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!

Good experience

4.0
by lauren on Jun 14, 2013

Helpful friendly staff, good buying experience, recommended dealership

Customer service 4.0 Buying process 4.0 Overall facilities 4.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!

Great service, overall experience

4.2
by Bnicole on Jun 12, 2013

I was overall satisfied with being able to stay in touch and my service that i received. i would recommend to a friend to purchase here

Customer service 5.0 Buying process 3.0 Quality of repair 4.0 Overall facilities 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!

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