Austin Direct Auto Sales

3.7

Hours of Operation

Service
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
9:00am–7:00pm
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
9:00am–7:00pm

Cars on the lot

0 cars available
See all Cars

Dealership reviews

3.7
Rating and reviews of Austin Direct Auto Sales are from Cars.com and DealerRater.com

72 reviews

Read before you buy from them!

1.8
by Maximillian Katzer on Oct 18, 2016

I purchased a car from them at an ok price, 300 miles down the road the transmission failed since it didn't have enough fluid. They said the cars are sold "as is" which is fair enough but I would have thought a dealer would at least check they fluid levels before selling it... they were pleasant to deal with but pretty "matter of fact". Also the car was dirty and the battery was dead when I picked it up.

Customer service 1.0 Buying process 2.0 Overall facilities 2.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

thank you for purchasing the VW R32 from us, those transmission are sealed one you cant check the fluid, also before you purchase vehicle from us you mention the tire pressure sensor on and i give you $100 off which i had $500 none refundable deposit (i didnt have to but i try to work with you) and another $200 for something else, i would ask for new battery if i was you because that reasonable, car wash is only $7 im sure i would wash it for you if you would ask. thank you for your feedback.

Smooth and easy

4.0
by TTurner on Sep 23, 2016

The price on the website was the best within a 250 mi radius. That's what caught my eye. Also full Car Fax evaluation available on the website so I knew what I was getting before I arrived. Then a completely no pressure sales process when arriving at the dealership. Gave me the keys for a test drive and left me alone. I will look here again for my next used car purchase.

Customer service 4.0 Buying process 5.0 Overall facilities 3.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!

No Hassel Dealership

3.3
by Chloe on Aug 24, 2016

They seem to be basically no hassel - I didn't end up buying a car here, however test drove 2 cars here. Looked out on the lot for about 15 minutes before going inside to ask about 2 cars I found online. They gave me the keys straight away, I drove the cars, then came in and asked about getting one of them inspected, he said there someone was waiting to buy it, I figured that was just a sales technique to get me to commit to the car and walked out, but sure enough the car was sold the next day. My bad. They seem to have a good inventory of the price range I was looking for 5-7K. In retrospect, I think I could have used a little more help.

Customer service 3.0 Overall facilities 3.0 Overall experience 4.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your feedback and look forward to servicing your car in the future.

Excellent Experience

4.8
by Joe on May 23, 2016

Excellent used car buying experience. Walked in and mentioned the car I saw on Cars.com and was handed the keys for a test drive. Came back and negotiated a fair price. After geting loan approved from Credit Union came back and finished the paperwork in 10 minute.

Customer service 5.0 Buying process 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!

The easiest car purchase ever!

4.8
by Rob on Apr 22, 2016

My wife and I were looking for a clean, late model mid size SUV and happen to be driving by Austin Direct Auto late one Friday evening. Matt greeted us and was very helpful even though his dealership was technically closed for the day. He offered a test drive to us of a Lexus RX350 and wanted us to take it buy a local auto shop for a pre purchase inspection over the weekend. The wife fell in love with the car and we went back and purchased it the following Monday. This truly is the way car buying should be, like having a friend in the business. No pressure sales and the vehicles are represented in an honest and straightforward manner. Thanks Austin Direct Auto Sales!

Customer service 5.0 Buying process 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!

No hassle buying expreience

4.8
by Dalun on Mar 26, 2016

Worked out a very fair deal with Matt on Friday night. Picked up the Jeep on Saturday morning and was out the door in <30 minutes. No up-sell of extended warranties to annoy you or delay you either. Very pleasant experience and dealership is recommended.

Buying process 5.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!

Honest, Non-pressuring Sales People

5.0
by Black on Sep 17, 2015

I came to Austin from Dallas to look at a car they had for sale through an Ad online. I got to roam around the lot without anyone bothering me or pressuring me to buy something which i liked very much. So I went inside to ask for the keys so i could inspect the car from the inside, and like previous reviews said it, Matt had the confidence to give me the keys without me having to leave and ID or wallet behind, which I appreciated so much. The car ran great so I made a deal with him. He understood I was a college student, thus he was able to work a deal with me. I didn't have all of the money at the time but he said he would hold the car for me for a small deposit. If someone happen to offer him more he would simply return me my deposit. I thought it was a great deal because 3 weeks later the car was still there waiting for ME! While filling out the paperwork we talked about BMW's and past cars that he'd sold, which showed me he wasn't like the other sales people who just wanted to talk business. I drove the car back to Dallas and then to Wichita Falls (which is is where my school is at) and the car is running great (no check engine lights or anything). In conclusion this was a fast, non-pressuring dealing experience. I would definitely recommend this dealer to anyone! Oh, and he has the carfax to the majority of his cars. And if you are looking for a BMW, this is the place to go. He knows the brand and has plenty of them.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!

High Integrity and exceptional customer service

5.0
by J Fantauzzi on Jul 24, 2015

We were looking for a car for our son in college and we found a vehicle online. Then drove out to see the car and met the staff at Austin Direct Auto Sales. Everyone was more than helpful in answering questions and repairing any repairs requested. I would recommend everyone to do business with this company. We are happy to have met such great people and know our son will be in a vehicle that will be safe and reliable.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!

I wish they would have gotten back to me

1.0
by Little T on Apr 11, 2015

My husband and I found a car online from Austin Direct Auto Sales. I called to make sure we're not just going to make a 20 minutes drive down and waste more gas on a borrowed car. I am greeted by Seth, a very nice and helpful dude who says that he's not sure if the vehicle had finished inspection so he'll call me back in 10 minutes. I gave him my number and waited. after 20 minutes of silence, I call again and am told by Tony that Seth is currently indisposed and that he'll call in a few minutes. 3 Hours after, I think it's safe to say that Seth won't be calling me and that Austin Direct won't be getting business from me.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

You post this review for wrong Dealership... This is Austin Direct Auto Sales located on 13038 North Highway 183 78750 there is another Austin Direct on round rock please delete your review. There is No Seth or Tony here.

Car Dealership that cares!!!

4.3
by Amy on Dec 23, 2014

While buying a "first" vehicle for our 16 year old son, we went shopping at several dealerships. Our first stop was Austin Direct Auto Sales. We met with Matt Z, who was very pleasant and listened to what we were looking for with our budget. There was no pressure from him, as we just strolled around the lot and let our son choose what he wanted. We found a very nice 2005 Dodge Status and were interested. We told Matt that we were going to look at some other dealerships, but that we would get back with him - again, no pressure tactics from him. The other dealerships we looked at were very snobby and disorganized - since we weren't spending a lot of money, they just couldn't care a less. We left promptly, returned to see Matt and bought the car. We found this experience very pleasant and our son was thrilled. I would highly recommend Austin Direct Auto Sales to anyone as they have a nice selection of cars for any budget. We are very pleased with our purchase and a big thanks to Matt!

Customer service 5.0 Buying process 5.0 Overall facilities 2.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family! MERRY CHRISTMAS !!!

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