Austin Direct Auto Sales

3.7

Hours of Operation

Service
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
9:00am–7:00pm
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
9:00am–7:00pm

Cars on the lot

67 cars available See all Cars

Dealership reviews

3.7
Rating and reviews of Austin Direct Auto Sales are from Cars.com and DealerRater.com

72 reviews

Great Car, Fair Price

5.0
by WarrenG on Apr 18, 2019

I recently purchased a used car from Austin Direct. The price was fair, and after discovering some minor mechanical issues after completion of the sale, Matt and his team graciously fixed the issue free of charge. I was more than pleased with the process, and would recommend to anyone looking for a reasonably priced used vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very fast buying process

5.0
by Saul on Mar 28, 2019

Bought 328 BMW from them with low miles. I’ve had the car for about 3months and it still runs like new. They were flexible with the price and knocked 300 bucks off.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Do not buy

2.3
by Deon on Mar 25, 2019

Don’t buy used cars they will have issues in under 1k miles. They use temporary fixes on vehicles until they are off the lot such as oil leak stoppers and coolant stoppers.

Customer service 3.0 Buying process 4.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

DONT BUY

1.0
by Yaya on Dec 24, 2018

I just got a car from there and it’s already messing up ,just bought someone else is problems . I suggest for no one to buy from this “dealership “ ...........��������������

Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

DO NOT BUY HERE

1.0
by Andrew on Aug 01, 2018

DO NOT BUY FROM THIS GUY I should've known from the start that the guy who runs this place is untrustworthy and sleazy. He's the guy you see in the movies who's going to screw you over. He takes care of his customers like he takes care of his dealership which is dirty, disorganized, reeks of cigars, and unwelcoming. Not to mention, he hardly introduced himself and didn't seem to care about getting my business the minute I walked in. I told him I secured financing and was having my credit union overnight a check to purchase a specific car I like. I also told him I wanted to have a local mechanic check it out quickly to have peace of mind, which is what most people do when buying a used car. He seemed perfectly okay with this situation. As I'm riding in an uber to pick up the car, I call him and he tells me that he already sold the car. He feared what was going to happen after I took it to a mechanic, and rather than call me and let me know he was going to sell it, he did it anyway and totally screwed me over. When I talked to him on the phone, he had no remorse because he's a shortsighted guy who wants money now and doesn't care about long-term customer relationships.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Yikes - TERRIBLE Customer Service

1.5
by Regretful on Jun 28, 2018

This place is very run down and unorganized. We found a vehicle we thought was in good shape. We purchased it and were promised it would be washed, cleaned, lights buffed by the time we picked it up. When we came back one week later, the car had nothing done to it and we had to wait while the dealer took it to a car wash. After just a few drives we realized the shocks were shot on the 2010 Mazda so paid another $450 to fix it. Called 6 weeks later to ask if they knew why the tags and plates have not arrived and Behran just said "can you call me back tomorrow- I'm not in the office today." I would think he would take my name and number and assure that he would check but I needed to call HIM later. Finally get in touch with him and he acts like he has never seen or heard of us ("valued customers"). Had me text him my info so he could see if plates might have been lost in the mail. He had no records to check to see if they ever filed for the tags- it is on the post office IF they were sent, which he could not confirm. We have paid for tags, will have an out dated temporary soon, and the dealer takes ZERO responsibility or care. Do NOT buy a car here; you are barely noticed prior to buying and definitely dismissed after the sale. Very strange to be so rude to customers in a business that is so competitive. By the appearance of their office, it looks like they barely stay in business. They put forth the least amount of effort possible and it is glaringly obvious. Steer CLEAR!

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.

DONT GO

1.0
by Dontfallforthecheapprices on Jun 14, 2018

All cars on their lot are messed up. All good reviews written about them are fake. Cars need thousands in repairs. Super sketchy. Don’t go at all costs.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Displeased

1.0
by Pd on May 30, 2018

Matt . Z was the sales agent that reached out to me in an extremely unprofessional way. He was short and rude with me when I had questions about the buying process, 10/10 would NOT recommend, they’re not here to help their customers they’re here to make money off you and that’s it.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

New car

5.0
by Carlos on May 20, 2018

I needed something better to drive. I heard of this place, I gave them a try. Sure thing as soon as I walked in there, I was approach by two young men who were very polite. I told them I was there to make some business with them. I told them my price range and what type of car I was looking for. It only took me about 30 minutes to decide what I wanted. As well the manager and owner Matt was very professional. I highly recommend this place and I hope that in the future I can be back for one more car.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Buyer

1.4
by P on Dec 03, 2017

I went to look at a car and test drive it. I told the man I was interested in driving a particular car I was looking at he said there is two other people interested in purchasing the vehicle and they may buy it tomorrow the car wouldn?t start the guy said it needed a jump and he said he didn?t have no jumper cables. What car lot wouldn?t have jumper cables would not recommendp this place to no one I left so quickly

Customer service 1.0 Buying process 2.0 Quality of repair 2.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
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