Auffenberg Auto Mall

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–1:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
8:30am–6:00pm
Sunday
Closed

Cars on the lot

423 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Auffenberg Auto Mall are from Cars.com and DealerRater.com

378 reviews

Adam was very professional and courteous to my vehicle...

5.0
by Karen.pruett32 on Oct 27, 2020

Adam was very professional and courteous to my vehicle needs. Adam was very understanding and was not pushy at all. I will recommend Adam to all of my friends and family.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Katye Elbert was nothing less than amazing throughout the...

5.0
by Bethany v on Oct 23, 2020

Katye Elbert was nothing less than amazing throughout the purchasing process. Her customer service was fantastic throughout every step of the way from the phone call to the dealership to walking out the door with the keys for our new Jeep! This was by far the best experience we have had purchasing a vehicle. She answered every question we had, was honest, and gave us every piece of information we needed. She was so personable and we really enjoyed that! I would absolutely recommend her to anyone! Thank you!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

highly recommend going to this dealership for you next...

5.0
by quentena26 on Oct 22, 2020

highly recommend going to this dealership for you next new vehicle, the sales staff was really knowledgeable on helping me find the right vehicle for me, also everyone was super friendly and professional

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Wow, incredibly easy purchase experience! Getting into my...

5.0
by Rubi Jack on Oct 10, 2020

Wow, incredibly easy purchase experience! Getting into my new Rubicon was a delightful experience from start to finish, and my Jeep lease was set up quickly. The staff here is awesome, and I will be back!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Auffenberg CDJR is a great dealership with awesome...

5.0
by Jeepgirl7714 on Oct 10, 2020

Auffenberg CDJR is a great dealership with awesome selection and an extremely friendly and knowledgeable staff. They care about their customers. Katye in particular went above and beyond to make sure I was finding the right vehicle for the best price and that I felt happy and supported along the way. Cannot say enough good things! Go see her for your next purchase! She can sell anything at Auffenberg Dealer Group!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Wow is all I can say! Very impressed , was looking for a...

5.0
by deaddana on Sep 28, 2020

Wow is all I can say! Very impressed , was looking for a used wrangler in the 400 dollar range, looked around for 5 months and all I found was used wanglers with over 100k miles on them. Katye and Brendan showed me how to lease a brand new one , and even had it lifted for the same payment as a broke down used one. So glad I met these two . Very happy with my jeep ,the service I received there was awesome.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

i just bought a 2020 Jeep Gladiator and I could not be...

5.0
by eronson1812 on Sep 17, 2020

i just bought a 2020 Jeep Gladiator and I could not be happier with Auffenberg or the truck!!! They both are awesome, you HAVE to go see these guys. Definitely worth your time.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I have had my car serviced here for 10 years. Chris Dunn...

5.0
by JenSTL on Sep 14, 2020

I have had my car serviced here for 10 years. Chris Dunn is awesome! They always take great care of me. I have also bought a couple of nissan here too. Love Nissan!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Service Department Dishonest

2.8
by Ken M on Mar 29, 2020

My wife and I have been driving Nissan vehicles for the past 17 years. The vehicles and dealerships had been excellent, until we moved to Illinois and began dealing with Auffenberg Nissan. In early 2019, we took our 2016 Murano (purchased new from Auffenberg) in for routine service and reported that the driver's side seat heater was operating intermittently. Without having either a Mechanic or Technician check out the vehicle, the Service Adviser informed my wife upon vehicle pick-up that they could not duplicate the problem. This was not a complete surprise as the heater had been operating intermittently. The vehicle was within 3000 miles of the warranty expiration at the time. No mention of the problem we reported was included in the final service report, a fact that we didn't pick-up until too late. Well, the seat heater finally failed completely in early January 2020. Obviously we were beyond the warranty by then. When we took the vehicle in for repair, we were told that the vehicle was out-of-warranty and we would have to pay the full repair cost. We informed the (different) Service Adviser that we had reported the problem while the vehicle was still under warranty. Without the previous Service Adviser's mention of the problem in the earlier service report, we had no record of the problem on file. (Very convenient for the Dealership, with only 3000 miles to go on the warranty.) Well, I authorized their Technician to check the seat heater to see what the problem was ($145 Tech charge). The answer came back as a failed seat heater control board that would cost another $1,400 to repair. The total cost would have been $1,545. I did not authorize the repair and chose to call the Service Manager instead. I have never been treated so unprofessionally in my life with the man virtually calling me a liar on several occasions. I called NissanUSA, and they agreed to an 80/20 split - without any haggling. Auffenberg it seems can't do simple math either. They charged me $418 ($145+$273) instead of $309 (20% x $1,545). I can buy a car anywhere. We have all of our vehicles serviced by the Dealerships and see the Service Department Teams regularly. If I can't trust the Service Department, I'll buy elsewhere. Good bye Auffenberg.

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.

Poor Customer Service

1.5
by Ken M on Mar 16, 2020

We experienced an intermittent seat heater problem with our 2016 Nissan Murano during the warranty period. We bought the vehicle new from Auffenberg, our third consecutive Murano. All of our service and repair work is done by the Dealer. The Service Department couldn't duplicate the the seat heater problem, but frankly, they didn't try very hard to find it (no mechanic, no technician, just Service Adviser). When the heater finally failed for good, we took it in for repair and were told that we were beyond the warranty period and would have to pay for it. The problem involved the heater control circuit board, so the repair was going to be $1500 . We reminded the Service Adviser that we were having the problem before the warranty ended, to no avail. We spoke with the Service Manager and he said there was nothing he could do, but suggested we might call NissanUSA. We did and they agreed to an 80/20 split. Why Auffenberg couldn't have made that call in the interests of good customer service, I don't know. Well, our third Murano will be our last - at least from Auffenberg.

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
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