Auffenberg Auto Mall

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–1:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
8:30am–6:00pm
Sunday
Closed

Cars on the lot

457 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Auffenberg Auto Mall are from Cars.com and DealerRater.com

374 reviews

Great dealership experience. Thank you. This is my...

5.0
by hood25 on Nov 27, 2021

Great dealership experience. Thank you. This is my daughters first car. We appreciate the experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Adam from Nissan was whom we worked with. Our experience...

5.0
by FOSTER79 on Nov 15, 2021

Adam from Nissan was whom we worked with. Our experience was excellent. We will be back.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Adam was very knowledgeable and had amazing customer...

5.0
by lesa on Oct 29, 2021

Adam was very knowledgeable and had amazing customer service. I wi recommend Adam and Auffenberg Nissan to all of my friends and family

Overall experience 5.0 Does recommend this dealer.

Amazing experience!! They had exactly what I was looking...

5.0
by Pnowland on Sep 25, 2021

Amazing experience!! They had exactly what I was looking for and took excellent care of us.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Auffenberg Nissan has been amazing to me in my search for...

5.0
by anh1810 on Sep 17, 2021

Auffenberg Nissan has been amazing to me in my search for an SUV! I came in not knowing what I wanted or really anything about these different SUVs. Alex at Nissan helped me narrow down to a Pathfinder that I am absolutely in LOVE with! I do also have to give a shout out to Brandon over at BW both these guys were amazing to work with and made me feel like I was in control of my car making decisions. If you need help with anything I highly recommend.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Alex E was absolutely amazing! I came in with a specific...

5.0
by Myticca Gause on Aug 20, 2021

Alex E was absolutely amazing! I came in with a specific car in mind down to the color! They didn’t have it in stock be ensured me he would do whatever possible to get it! I thought it would take weeks because it had to come from another dealership but it came literally the next day! I was in and out with hassle! Even got some tints! Alex was very professional and even now over 45 days later he has been able to assist with any issues or concerns. Awesome job Alex, and the Nissan crew!! This is my 3rd Maxima and I’m never disappointed!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Purchased a vehicle in January, paid cash. It is now...

1.0
by Cassie I on Aug 10, 2021

Purchased a vehicle in January, paid cash. It is now August 10, still have yet to receive the title, had to hire an attorney to get them to call us back. We also took the car zo the dealership for an oil change and they failed to put the oil cap back on.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Disappointed

1.3
by Jonathan on Jun 02, 2021

I emailed to ask about a car that was “coming soon” Audrey responded and said that the car was available and that she would let Kenny know to meet with us and that he would have the car ready. When we arrived Kenny was busy so Scott helped us. Kenny stopped over by but was unaware that we were coming to see him or what car we were looking for. Scott couldn’t find the car and we spent quite a while waiting, then it looked like the car was going to be at the detail shop so we followed Scott 3 to 4 miles down to find the car. We waited outside of the detail shop for about 15 minutes and Scott came out and said the car was not there. That they had actually detailed one but it didn’t match the numbers. So then we drove back to the dealership and we waited as Scott drove up and down the rows of cars trying to find the car we were looking for. While we were waiting for Scott, Kenny came up and ask which car we were looking for and when we told him another salesman pulled out his phone and said oh here’s that car. It was a car that was in the body shop with a front end completely smashed. So we drove about 45 minutes and spent quite a bit of time looking for a car that wasn’t even available. Scott did go way beyond what was expected and we do appreciate that. However we are buying a car in Ballwin Missouri today and probably would not come back to Auffenberg.

Customer service 2.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

This vehicle should have been marked not available while we sent it to the body shop. The customer care representative saw it marked as a ready to go vehicle and proceeded according to our normal activities. We do apologize for that vehicle not properly being marked not available. We have new processes being implemented to prevent this from ever happening again. Thank you, Jeremy Kehrer Automall Pre-Owned Sales Manager Auffenberg Dealer Group 618-624-2277 x1515 office

Poor customer service

1.0
by GraceD on May 29, 2021

I called about a vehicle and was told the inspection was complete and no known issues. I made an appt to meet with a specific salesman. I felt good driving 2 hrs and 20 minutes after knowing that. When I got there, none of the 3 salesmen I encountered could be bothered to help me, not to mention the salesman my appointment was with was not there. I was then told the inspection had not been done but "it would be looked at the following day if I wanted to pursue" (which I advised that I did). I didnt get a call the next day. Even the worst dealerships I've gone to at LEAST will clean the trash out of the car before showing it. I called two days ahead of the appt. Unprofessional business with uninterested salesman.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Our customer service representative spoke too soon on the vehicle ready and done with service. We have changed our processes moving forward to fix this issue in the future. Please let us know if there is anyway we can assist you further in the future. We take these comments very seriously and hope you understand the communication issue we had before has been fixed. Thank you, Jeremy Kehrer Automall Pre-Owned Sales Manager Auffenberg Dealer Group 618-624-2277 x1515 office

Alex is an absolute wonderful salesman! He made buying my...

5.0
by pitasteph on May 15, 2021

Alex is an absolute wonderful salesman! He made buying my new vehicle fun and stress free. I would recommend him to anyone ready to purchase a new Nissan. Thank you Alex for everything.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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