Audi Westwood

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

60 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Audi Westwood are from Cars.com and DealerRater.com

572 reviews

Just had a Audi recall service done.

5.0
by John on Apr 23, 2022

Just had a Audi recall service done. It’s nice that they provided a Lyft home and back to the dealer to pick up my car for free. They fixed the problem and also washed my car. Great customer services!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Service advisor Connor professional helpful and

4.0
by Pttoland on Apr 13, 2022

Service advisor Connor professional helpful and efficient. Only reason for subtracting one star was lack of loaner / shuttle

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for the feedback. We thank you for your business and look forward to your next visit!

The service team were efficient, friendly and customer

5.0
by Lisa on Mar 18, 2022

The service team were efficient, friendly and customer service focused. My car had a complimentary service review and any additional work needed was discussed with me, including a video to demonstrate why recommendations were made. Couldn’t have gone any better!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

They were prompt to return my inquiry, and were

3.0
by jdraw10 on Mar 11, 2022

They were prompt to return my inquiry, and were accommodating when I wanted to set up a test drive.

Overall experience 3.0 Does recommend this dealer.
Dealer Responses

Thank you for bringing this to my attention. I apologize for what you experienced with your recent sales visit. I would like an opportunity to address your concerns and to earn your business, please contact me at estockel@Group1Auto.com. I look forward to speaking with you. Ed Stockel General Manager

Audi Westwood is a good hour away from my home but from...

5.0
by HLUCIANI on Feb 07, 2022

Audi Westwood is a good hour away from my home but from the moment I made the initial phone call to them to discuss purchasing a new Q3, every person I interacted with was just terrific and made it well worth it from me to travel to them. Patrick helped me decide whether to purchase brand new or explore a CPO they had available and was able to value my trade right over the phone, sight unseen. Peter assisted me with the sale and he was an absolute delight to work with from texting to email to meeting in person. He's a true gem and asset to the dealership! Mike went over the paperwork with me and also did a great job discussing my options for additional coverages and protection based on asking good questions and recommending based on what would benefit me. All in all an excellent experience and again well worth the trip to Westwood.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your kind words for Peter, Michael, and Patrick! We are thrilled that they provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new Q3.

I would not recommend anyone come here to do the service....

1.0
by J.T on Jan 26, 2022

I would not recommend anyone come here to do the service. The service staffs are not friendly, racist, unprofessional especially not knowledgeable. I just bought the car few days ago then came for the flat tire. When I arrived at the entrance; none of them come out to greet even though they were not seem busy at all. The one who is taking care my service named Lauren. F; not friendly, unprofessional, poor communication especially racist. At first, they said my tire can be fixed; after 1:30 hr; they said it can’t be fixed. They told me that the car will be done in the afternoon but later told us that it just can be done until the next day.The story doesn’t stop there; after I received my car back that afternoon; all the car smells like food. The next day; I need to drive back to get the service done after almost the whole day waiting. So, new owners; BE AWARE of this location if you want to stop by to do the service. They don’t know much about car service; irresponsible and racist.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Doug Kelleher Service Manager dkelleher@audiwestwood.com

10 out of 10 on service every time !

5.0
by Mp on Dec 23, 2021

I’ve always had great experiences working with Doug and his co workers within the service department , you are very professional, caring and concise every time. I will continue to recommend my friends and family to your dealership !

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

30,000 mile service done today. Was fast and painless...

5.0
by jimdivedoc on Nov 12, 2021

30,000 mile service done today. Was fast and painless about 90 minutes and done

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It's our pleasure to make your service visits efficient and easy at Audi Westwood! Thank you for your confidence in our team, and happy driving until we see you next, Jim!

Exceptional!

5.0
by Mark on Oct 14, 2021

This is the 4th Audi have leased from The dealership. The service is always outstanding, professional and curtious. I highly recommend this dealership for all your needs. Purchasing a car, leasing or service!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Mark, we couldn't be happier to have earned your continued business! Thank you for choosing Audi Westwood and for stopping by to share your feedback. Enjoy the ride in your new car!

Professional, easy, courteous

5.0
by Nick on Oct 08, 2021

Smooth, seamless experience with Justin. Easy transparent purchase and a pleasure to work with. Felt well taken care of and that the team worked to maximize my time and address all my questions.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

The pleasure is all ours, Nick! We're glad to hear that Justin and the team took the time to answer all of your questions and make sure you felt confident with your purchase. It means so much that you've put your confidence in Audi Westwood, and we wish you many happy miles in your new vehicle!

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