Hours of Operation
Cars on the lot
Just had a Audi recall service done.
Just had a Audi recall service done. It’s nice that they provided a Lyft home and back to the dealer to pick up my car for free. They fixed the problem and also washed my car. Great customer services!
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Service advisor Connor professional helpful and
Service advisor Connor professional helpful and efficient. Only reason for subtracting one star was lack of loaner / shuttle
Thank you for the feedback. We thank you for your business and look forward to your next visit!
The service team were efficient, friendly and customer
The service team were efficient, friendly and customer service focused. My car had a complimentary service review and any additional work needed was discussed with me, including a video to demonstrate why recommendations were made. Couldn’t have gone any better!!
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
They were prompt to return my inquiry, and were
They were prompt to return my inquiry, and were accommodating when I wanted to set up a test drive.
Thank you for bringing this to my attention. I apologize for what you experienced with your recent sales visit. I would like an opportunity to address your concerns and to earn your business, please contact me at estockel@Group1Auto.com. I look forward to speaking with you. Ed Stockel General Manager
Audi Westwood is a good hour away from my home but from...
Audi Westwood is a good hour away from my home but from the moment I made the initial phone call to them to discuss purchasing a new Q3, every person I interacted with was just terrific and made it well worth it from me to travel to them. Patrick helped me decide whether to purchase brand new or explore a CPO they had available and was able to value my trade right over the phone, sight unseen. Peter assisted me with the sale and he was an absolute delight to work with from texting to email to meeting in person. He's a true gem and asset to the dealership! Mike went over the paperwork with me and also did a great job discussing my options for additional coverages and protection based on asking good questions and recommending based on what would benefit me. All in all an excellent experience and again well worth the trip to Westwood.
Thank you for your kind words for Peter, Michael, and Patrick! We are thrilled that they provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new Q3.
I would not recommend anyone come here to do the service....
I would not recommend anyone come here to do the service. The service staffs are not friendly, racist, unprofessional especially not knowledgeable. I just bought the car few days ago then came for the flat tire. When I arrived at the entrance; none of them come out to greet even though they were not seem busy at all. The one who is taking care my service named Lauren. F; not friendly, unprofessional, poor communication especially racist. At first, they said my tire can be fixed; after 1:30 hr; they said it can’t be fixed. They told me that the car will be done in the afternoon but later told us that it just can be done until the next day.The story doesn’t stop there; after I received my car back that afternoon; all the car smells like food. The next day; I need to drive back to get the service done after almost the whole day waiting. So, new owners; BE AWARE of this location if you want to stop by to do the service. They don’t know much about car service; irresponsible and racist.
Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Doug Kelleher Service Manager firstname.lastname@example.org
10 out of 10 on service every time !
I’ve always had great experiences working with Doug and his co workers within the service department , you are very professional, caring and concise every time. I will continue to recommend my friends and family to your dealership !
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
30,000 mile service done today. Was fast and painless...
30,000 mile service done today. Was fast and painless about 90 minutes and done
It's our pleasure to make your service visits efficient and easy at Audi Westwood! Thank you for your confidence in our team, and happy driving until we see you next, Jim!
This is the 4th Audi have leased from The dealership. The service is always outstanding, professional and curtious. I highly recommend this dealership for all your needs. Purchasing a car, leasing or service!
Mark, we couldn't be happier to have earned your continued business! Thank you for choosing Audi Westwood and for stopping by to share your feedback. Enjoy the ride in your new car!
Professional, easy, courteous
Smooth, seamless experience with Justin. Easy transparent purchase and a pleasure to work with. Felt well taken care of and that the team worked to maximize my time and address all my questions.
The pleasure is all ours, Nick! We're glad to hear that Justin and the team took the time to answer all of your questions and make sure you felt confident with your purchase. It means so much that you've put your confidence in Audi Westwood, and we wish you many happy miles in your new vehicle!