Audi San Diego

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
10:00am–5:00pm

Sales Team

George E.  GUSHULAK II headshot

George E. GUSHULAK II

Audi Exclusive Service Consultant ASE master Tech. 4.3 (496 Reviews)
Dealer Experience 38 years
Dealership Experience 19 years
Damien Burton headshot

Damien Burton

Audi Exclusive Service Consultant 4.9 (483 Reviews)
Manny Gastelum headshot

Manny Gastelum

Audi Exclusive Service Consultant 4.5 (426 Reviews)

Cars on the lot

133 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Audi San Diego are from Cars.com and DealerRater.com

3724 reviews

Leadership needs improvement

4.0
by Carmen on May 20, 2022

I understand supply chain issues and wasn't in their control. But Ron Mangseth, Brian Bates and Sue Holman never responded to emails or calls regarding the delay and status of my vehicle. It was 2 months before anyone communicated when I was getting my car back. It wasn't until I informed them i was taking their loaner out of state that suddenly my car part was in stock. Did they forget about me?? Julie the service manager made it right thus the 4 stars but the leadership in this company can learn from their employees on delivering good service. The price gauging for labor is ridiculous especially when the repairs take 6 months to complete

Customer service 3.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Carmen, thank you for your kind review; we are happy to pass along your comments to the team here at Audi San Diego! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Took 6 months to get my car back from service.

4.0
by carmencsandiego on May 18, 2022

Took 6 months to get my car back from service. I understand supply chain issues and wasn't in their control. But Ron Mangseth, Brian Bates and Sue Holman never responded to emails or calls regarding the delay and status of my vehicle. It was 2 months before anyone communicated when I was getting my car back. It wasn't until I informed them i was taking their loaner out of state that suddenly my car part was in stock. Did they forget about me?? Julie the service manager made it right thus the 4 stars but the leadership in this company can learn from their employees on delivering good service. The price gauging for labor is ridiculous especially when the repairs take 6 months to complete

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for sharing your experience! It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.

Great experience with Audi San Diego!

5.0
by sjs85dan on May 12, 2022

Great experience with Audi San Diego!! Accommodated me two hours early into my appointment. Robert Mendoza, thank you so much

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Mario was wonderful to work with, from start to finish.

5.0
by jstratto2 on May 03, 2022

Mario was wonderful to work with, from start to finish. He made the process easy, quick and somehow, even fun! I drove away in my dream car!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Seamless and effortless.

5.0
by Broxtone on Apr 25, 2022

Seamless and effortless. Truly professional and no signs of the typical tactics from the car dealers of yore. If you want a personable honest transaction this it the place to go.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Broxtone, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I was trying to buy a used car with Audi San Diego.

1.0
by tiagovf on Apr 23, 2022

I was trying to buy a used car with Audi San Diego. As I'm relocating to the USA from another country, I don't have a credit score yet, so I did everything through my bank here, that has approved a cashier's check direct to Audi. The dealer didn't accept the check and just said that I could cash the check, put the money in a bag and go to the store because Audi could not trust me or my bank's check. It took me 5 days of negotiation. Then, I cancelled, went to Toyota in Kearny Mesa, and I was able to buy a new car in 2h, I left Toyota already driving my new car in the same day.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (855) 971-8198. We hope to hear from you soon.

hrkarani@gmail.com

5.0
by HOSHANG R KARANI on Mar 25, 2022

At Audi San Diego service after the sale is a very pleasant and hassle-free experience. Their work is expedient and of high quality. Highly recommend.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, thank you for sharing your positive experience! Thanks again for the recommendation, and have an amazing day!

At Audi San Diego, service after the sale is hassle-free,

5.0
by hrkarani on Mar 24, 2022

At Audi San Diego, service after the sale is hassle-free, pleasant and always expedient. Thank you.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we're happy to hear you continue to have such positive experiences with our team! We look forward to your next visit! Take care!

There was no pressure give me plenty of time to think

5.0
by rgfouts on Mar 21, 2022

There was no pressure give me plenty of time to think about my purchase of an Audi

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

We had no communication with our service advisor.

2.0
by ronsolar1 on Feb 25, 2022

We had no communication with our service advisor. Our calls to her went to voicemail, and we did not receive any return calls as requested. We were not contacted when the work was completed, but only found out by calling the main line. We had to wait 6 weeks to schedule our service due to the unavailability of a loaner car. This resulted in increased SDG&E costs as the nature of the service was a battery charging warranty issue.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Hello, we are disappointed to learn of your experience here at Audi San Diego, but will take this opportunity to improve. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 971-8198. We look forward to hearing from you.

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