Audi Rockville

4.7

Hours of Operation

Service
Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Joe Nowlin headshot

Joe Nowlin

Audi Brand Specialist 4.7 (71 Reviews)
Dealer Experience 8 years
Dealership Experience 8 years
Jean-Marc Perez Cohen headshot

Jean-Marc Perez Cohen

Audi Portfolio Manager | Brand Specialist 5.0 (53 Reviews)
Dealer Experience 11 years
Dealership Experience 11 years
Bryan Webster headshot

Bryan Webster

Audi Service Consulatant (43 Reviews)

Cars on the lot

89 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Audi Rockville are from Cars.com and DealerRater.com

1525 reviews

Jean-Marc Perez Cohen is very knowledgeable and

5.0
by zahid93 on May 12, 2022

Jean-Marc Perez Cohen is very knowledgeable and professional, three months ago I requested online quote for Audi Q7 , since then Jean -Marc always did update with me almost every week to find my choice, he never gave up . Outstanding . If its more then 5 star , he deserve it . Thank you Rockville Audi , Good people working there .

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jean Marc was so helpful and so patient with my dad and

5.0
by Jchoe123 on May 11, 2022

Jean Marc was so helpful and so patient with my dad and me during the car buying process. He was honest and very transparent throughout it all. We happened upon Audi just to browse one day and after some figuring logistics out, we decided to sell my dad’s current car elsewhere and come back the next day to buy the Audi. Through his guidance, I do believe we got the best deal (selling elsewhere vs trading in) and he kept his cool demeanor with all my dad’s concerns and questions. He made the car buying process calming (if that’s even possible) and easy, so I’d definitely recommend Jean Marc to others. I’ve bought a number of cars from other dealerships but this place just has a different vibe. In fact, I’d buy a car from this location again thanks to him.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Rockville! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope you have a great day!

Extraordinary Service

5.0
by Shervin Sheibani on May 03, 2022

I could not be more impressed by the superior services I received at Audi of Rockville this weekend. Starting with the Finance Manager Neil Xing, Mike Zheng the general sales manager, the gentleman who kindly washed, filled up the gas, and brought my car (regrettably I didn't get his name), and finally Larry Sevrin the General Manager. Each and every one of these gentlemen went out of their way to ensure an extraordinary experience for me and my two kids. By way of background, I purchased a vehicle from a dealership in Atlanta that happened to be owned by the parent company of Audi of Rockville. The dealership in Atlanta suggested shipping the car to Audi of Rockville for me to take delivery. Keep in mind that Audi of Rockville does not earn a penny from this transaction and gains no financial benefits from helping us out yet, they all went out of their way to facilitate a seamless and memorable experience for us. I am very grateful for all that you did. Congrats Larry, for leading such an amazing team. 

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Shervin Sheibani, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Rockville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

BEWARE OF FINANCE REP!

4.0
by REB on May 01, 2022

BEWARE OF FINANCE REP! With the current shortage of new vehicles, I was fortunate to find the car I really wanted at Audi Rockville so close to my home. Our Sales consultant (Joe Nowlin) was fantastic. He was very patient with me, let us take the car out for an extended test drive and even offered refreshments as it was taking me a while to decide. Once I decided, he explained all vehicle features, and even took me to the service department to get me familiar with the intake process. However, the nightmare began when I met with the Finance Rep (FR). First, I was purchasing an expensive vehicle and put down a substantial cash down payment. When I gave the FR the cashier?s check, he asked me if I used a loan to obtain the check. I was shocked! No, I did not get a loan and by the way that is none of your business. The check is a cashier?s check from my bank, made out to Audi Rockville, with the VIN in the memo line from the car I was purchasing. Couldn't be much easier than that. Second, this FR called my bank (USAA), not to verify whether the check was valid, but to verify the amount of money I had in my accounts to cover the check. What?! I don?t need to cover a cashier?s check as the money has already been drawn to cover the check. When I got on the phone with the USAA Rep, she specifically told me that the dealership (FR) was asking details about where the money was drawn and not specifically whether the cashier?s check was a valid check. I told the USAA Rep they were not authorized to obtain any information about my accounts, and to only tell them whether or not the check was valid. I have never felt so insulted. It was clear that this FR had made a pre-judgement of me based on my outward appearance, which was insulting to say the least. After this incident with the cashier?s check was resolved, I provided the FR a draft check from NFCU to cover the remaining balance of the vehicle. He then asked, where is the paperwork that came with this draft check. What?! There is no paperwork. He said he needed to see the terms of NFCU financing. I told him, to simply follow the instructions on the draft check. He tried once again. I said there is no paperwork! He then called NFCU (as the instructions state on the draft check) and NFCU provided him the authorization code for the check and that was it. After all this, the FR had the audacity to attempt to push briefing me on the extended warranties. I plainly and flatly stated I am not interested, so I don?t want to hear any of that. This FR then said it was mandatory for him to explain the warranty options to me, again what?! How can you make an optional warranty briefing mandatory for me?! In any case, I stated again, I AM NOT INTERESTED. Oh my goodness, he asked if I could explain to him why I was so adamant against him explaining the extended warranties to me, and I just took out my phone and started surfing. I had a cashier?s check for my down payment, secured my own financing through NFCU prior to going to the dealership, and this FR still kept me in his office over an hour TRYING TO PUSH WARRANTIES! If not for Joe Nowlin, and Sales Manager and General Manager all coming to speak with me about this situation and reassuring me that this FR?s attitude was not indicative of the values at Audi Rockville, I would not have purchased this vehicle. I will mentioned that the entire process (prior to dealing with the FR) was VERY smooth. Joe?s respect and communication is top notch. I even asked him if he was prior military. He?s a pleasure to work with and even helped secure me a True Car discount! The Sales Manager and General Manager were also very nice, respectful, and professional in the way they handled my LOUD disagreement with the obviously pre-judgement tactics of the FR. Yet, the FR was a disaster and far-outside of my experience with the rest of the people at Audi Rockville. Overall I would purchase another vehicle from Audi Rockville with Joe.

Customer service 5.0 Buying process 1.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to leave us your feedback on this experience, If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

It’s an unusual time to buy a car, but it was nice to

5.0
by JeffS on Apr 15, 2022

It’s an unusual time to buy a car, but it was nice to have a professional like Jean Marc assisting me through the process to help locate inventory. He sincerely values trying to help get the customer everything they are looking for even with inventory shortage.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Jeffs, we are so happy to read such a great review about Audi Rockville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Dealership was awesome to work with

5.0
by Douglas Walters on Apr 13, 2022

We were looking for a vehicle and didn't want the usual run-around. Audi Rockville worked with us in emails, text messages, and phone calls to be sure a vehicle was ready for us to test drive. We ended up buying the selected vehicle.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Wonderful

4.0
by Rochelle Wannamaker on Apr 12, 2022

Al was really nice to my boyfriend and I and helped us with a vehicle. The finance manager was really sweet and got me everything I needed with my new 2019 Nissan Rogue

Customer service 5.0 Buying process 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Rochelle, thank you so much for your positive comments about Audi Rockville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I have been a faithful Audi customer for many years.

5.0
by Cindy.cindylou26 on Apr 12, 2022

I have been a faithful Audi customer for many years. This year buying a car from Jean Marc was by far my best experience. In spite of the low inventory and pandemic issues he was able to locate the car I wanted and with a quick delivery date. Never pushy but always working tirelessly to get me into a new Audi.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Cindy, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Audi Rockville! We hope you have a great day!

I appreciated Jean-Marc’s guidance when looking at cars.

5.0
by douglasmintz on Apr 09, 2022

I appreciated Jean-Marc’s guidance when looking at cars. He helped me identify a great model. He had a ton of knowledge of the vehicle and followed up quickly and effectively without being over aggressive. A pleasure to work with.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Rockville! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Audi Rockville! We hope you have a great day!

Jean-Marc was the best salesman I’ve ever dealt with!

5.0
by mmc on Apr 09, 2022

Jean-Marc was the best salesman I’ve ever dealt with! Extremely helpful and professional. He made the buying of my S5 smooth and went above and beyond my expectations. I definitely recommend working with him if possible!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Rockville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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